2.0 Company panel and work of the company

• 2.0 Notifications when an order is ready for dispatch

  As soon as the Order is ready button is pressed in the Company Panel, the courier receives a notification that the order is ready for dispatch. The customer who places an order for pickup also receives a push notification about the order's readiness. Link to this article: hereSome readers

• 2.0 How to create a link to the Company Panel for a restaurant?

  The link to the Company Panel for a specific address of a restaurant is formed as follows: domain/p/company/addressid. Example: https://jackbtest.dots.live/p/company/3202 Company address id is the number of the company address in the general database of the platform. In order to find out the address id of the company, go to Control Panel → City → Company → edit → Addresses → edit, the address id of the company can be seen inSome readers

• 2.0 Order cancellation in the Company Panel

  When you click on the Cancel button, a drop-down list appears in the order card of the Company Panel with the choice of the reason for cancelling the order. When the reason is selected, you must click the Close the window button. After that, the order will be closed and the Monitoring Panel will receive a notification about the order cancellation. (https://storage.crisp.chat/users/helpFew readers

• 2.0 How to close the cash desk if the delivery amount is not in the receipt?

  In the Monitoring Panel → Archive tab → Couriers → All types of payment. From the drop-down list, you need to select the payment method - cash. This way you can make the necessary selection. Link to this article: hereFew readers

• 2.0 How to enable payment through the terminal?

  You can enable/disable payment through the terminal in the Control Panel → Companies → edit → Payments → General → Payment by card through the terminal check-box. Link to this article: hereFew readers

• 2.0 How to log in to the Company Panel/Dots Business app?

  You can enter the Company Panel in several ways: From the order card in the Monitoring Panel by clicking on the Company Panel link. From the Control Panel, click on Companies → Addresses. From the Monitoring Panel → Comp. → after clicking on the name of the establishment, in the window that opFew readers

• 2.0 Is it possible to turn off pre-orders?

  There is no way to turn off orders for a specific time. This is the standard logic of work for most delivery services. If the client places an order outside the working hours of the service, it is proposed to place an order for the nearest available time. In cases of pre-orders, there is no need to contact the client outside the service's working schedule. Link to this article: hereFew readers

• 2.0 Is it possible to set up a notification when the status of a company changes to Pause?

  Unfortunately, this functionality is not provided by the platform's capabilities. You can view the statuses of all companies on the Rest. tab (Restaurants) in the Monitoring Panel. If it is necessary to analyze the status change history, this information can be obtained in the Control Panel → Companies → edit → History of changes. (https://storage.crisp.chat/users/helpdesk/websiteFew readers

• 2.0 How to enter the Company Panel?

  There are some options on how to enter: From the order card in the Monitoring Panel by clicking on the Company Panel link. From the Monitoring Panel → Rest. → by clicking on the company name, in the window that opens, select the link - the restaurant panel. Log in to Dots BuFew readers

• In what cases does the Order is ready button appear in the Company Panel?

  If the order is with the delivery type, this button appears after the order has been accepted by the courier. With pickup type it is available immediately. Link to this article: hereFew readers

• 2.0 How is the Company Panel different from the Monitoring Panel?

  The Monitoring Panel is a tool that allows you to control all orders, the work of couriers, customer reviews, and the work of operators in different cities and companies, and also provides access to an extensive archive of operational and financial data of the entire service. The Company panel is a tool for working with orders in a particular company, within which access to the data of a particular restaurant, reports, and customer reviews on it is organized. Link to this artFew readers

• 2.0 How to deal with the accumulation of pre-orders for the same time?

  We recommend preparing the kitchen for peak hours of work (starting work early, forming blanks, intensifying the shift), as people's order patterns will be difficult to change. If, for example, customers order breakfast by 08:30, then at 09:00 or 09:30 these meals are most likely no longer relevant for them. It also works for lunch and evening peaks. Our system can help you keep track of peak hours and busy days in the kitchen and predict them in the future. You can use our Reports for this.Few readers

• 2.0 Does the Webhook field on the company address page need to be filled in?

  The Webhook field is not required. This field is used to send order data via API. Read more: link Link to this article: hereFew readers

• 2.0 How is it possible to notify users of the system in case of an emergency?

  You can notify users on the website and in the mobile app. To do this, you can use several options: To notify customers on the page of a specific city, you may use the Note field, which is located in the Control Panel → Settings → Cities → edit city → Texts tab → Customer notice field. After entering information in this field, a message will appear on the page of thFew readers

• 2.0 Why doesn't the "Ready" button appear in the Dots Business app when ordering for pickup?

  If your company has an Order Only interaction type, you may not see the Ready button in the Dots Business app when you order for pickup, as this type of interaction limits overall functionality. Open the Companies section. Click the Edit button next to the required company. Go to the Address tab. Click the Edit button next to the desired address.Few readers

• 2.0 How to put a dish in first place in the rating?

  You can put a dish in the first place in the rating by setting the priority of the required dish higher than that of other dishes. To do this, go to Control Panel → Companies → Catalog → Products and click on the cell that needs to be changed in the table of quick actions. Link to this article: hereFew readers

2.0 Couriers

• 2.0 How to set up a Discount promotion?

  You can create promotions at the city level and at the company level: To create a promotion at the city level, go to Control Panel → Marketing → City promotions → Discounts → Create Promotion; Read more in the article To create a promotion at the company level, go to Control PanelSome readers

• 2.0 Additional payment by courier at the restaurant when the order price changes

  In a situation where the order amount has been increased, and the client wants to pay in cash: If the courier is from your own delivery service, then the courier does not need to pay anything extra. If the delivery is in the aggregator mode, for example, through a taxi service, then the courier needs to pay the difference in cash. After they deliver the order, they will receive this difference from the customer. More details about the work of the courier can be found in theFew readers

• 2.0 Setting the delivery time as for pedestrian couriers

  It is necessary to increase the maximum distances for pedestrian couriers in the settings of the Delivery Service. Then for orders whose delivery distances are less than the specified one, the delivery time will be calculated according to the speed of the pedestrian. Link to this article: hereFew readers

• 2.0 How to put a courier on the line?

  The enabling of the courier on the line is carried out after the courier warns by telephone about starting their shift. The courier informs the call center operator or another responsible user with the appropriate access. To put a courier on the line, you need to go to the Monitoring Panel → Couriers → click the On. button next to the name of the desired courier → in the window that appears, click the Confirm button. (https://storage.crisp.chat/users/helpdesk/website/632Few readers

• 2.0 Is mileage counted in the courier app?

  There is no GPS mileage tracker in the courier app. The distance is calculated based on the optimal route determined by the map service and is indicated when switching to the navigator. We do not track the movement of the courier, but the system calculates the distance between the addresses and establishments to which the courier fulfills orders. If the courier does not deviate from the proposed route, the courier's mileage will be displayed as Traveled distance. You can see this indicatoFew readers

• 2.0 Is it possible to disable the courier tracking function on the map?

  You can enable/disable the display of the courier on the map in the Control Panel → Cities → edit → Delivery → Courier tracking → Real-time courier tracking. The Always mode includes displaying the button Courier on the map, which allows you to open the map and track the courier’s movements, in the client mobile application. The Off mode disables the display of the button Courier on the map, which allows you to open the map and track the courier’s movements, in the clienFew readers

• 2.0 How does the automatic order distribution to the courier work?

  Many factors influence the automatic distribution of orders to couriers. The situation on the roads is checked through the cartographic service, the optimal route and the courier that is most suitable for fulfilling the order are calculated. The work of couriers can also be coordinated manually. For this, companies usually have a separate role - a logistician. Logisticians fully control the work of couriers and act according to the situation. Link to this article: here (https://dots.criFew readers

• 2.0 Is it possible to set the radius for each courier type?

  The system provides for the possibility of limiting the working radius for each type of couriers separately. To configure, go to Control Panel → Settings → Cities → Delivery → Driver Distribution. Link to this article: hereFew readers

• 2.0 Why, when the client indicated the apartment number when placing an order, is it not displayed in the courier application?

  If the client has chosen doorstep delivery and specified the apartment and floor data, then the apartment number and floor will not be displayed on the order card. This data is displayed only in orders placed with inside delivery. Customers often mistakenly believe that doorstep delivery is inside delivery. To visually distinguish between doorstep delivery and inside delivery in the Monitoring Panel, you need to pay attention to the delivery icon on the order card. An example of what doorstFew readers

• 2.0 Why can't a courier use an iOS 11 phone to work?

  The courier will not be able to work on iOS 11, since the version of iOS 12 is required to display the new version of the maps in the courier application. You need to update your operating system version or use another phone that supports iOS 12 to work. Link to this article: hereFew readers

• 2.0 How to include the Courier in the order acceptance process?

  To enable a courier, go to the Monitoring Panel → select the required city in the city filter → go to the Fleet tab → there is a status switch next to the desired courier. Couriers must be enabled every day when starting a shift. To do this, couriers can contact the operator and report their readiness to go on the line. Link to this article: here (https://dots.crisp.help/en/article/how-to-inclFew readers

• 2.0 Why do couriers turn off every day?

  Every day at 00:30, the system automatically turns off all enabled couriers, in this case, every day it is necessary to turn on the courier manually before his working hours. Link to this article: here.Few readers

• 2.0 Dots Delivery App Download Links

  The courier apps are available here for Android and iOS. Link to this article: hereFew readers

2.0 Integrations

• 2.0 How do I top up my SendPulse account?

  Follow the link to log in your SendPulse account - https://login.sendpulse.com/billing/funds/ . You can add funds on the page where you viewed prices or when creating an SMS campaign. You can also replenish your balance using the account management panel. Click your avatar in the upper-right corner, and select "Add funds." Enter the top-up amount. (https://storage.crisp.chat/users/helpdesk/website/632Popular

• 2.0 Is it possible to add the Hotjar analytics service?

  Hotjar can be added via Google Tag Manager. For instructions on how to install Hotjar via Google Tag Manager, follow the link Link to this article: hereSome readers

• 2.0 How to install Google Analytics in an app?

  You do not need to install Google Analytics in applications, since Firebase (Google statistics system) is already integrated into applications. You can track application statistics through Google Analytics 4, all data from Firebase will be pulled there. To pair Firebese and Google Analytics 4, you will need an application id. We will provide it to you. Also, data from Firebase will be available in system reports. To view, go to Control Panel → Settings → Reports. (https://storage.crFew readers

• 2.0 Is it possible to add the Plerdy analytics service?

  Plerdy can be added via Google Tag Manager. To view instructions for installing Plerdy through Google Tag Manager, follow the link. Link to this article: hereFew readers

• 2.0 How to upload product feed for Google smart banner?

  Our platform does not provide functionality for uploading product feeds to Google. You can prepare it yourself (manually) if necessary, using the View the code of your browser function. We have already explored the format of product ads that require a feed. And we came to the conclusion that it is relevant for e-commerce (when, for example, you sell household appliances and you need to show a specFew readers

• 2.0 Does the API send feedback from customers?

  The API sends customer feedback, but only about the restaurant. Information about couriers is not sent. Link to this article: hereFew readers

• 2.0 Customer support in chats of popular messengers. Integration of chatbots through the SendPulse service

  The update of the support chat integration allows you to use chatbots to support customers through the most popular messengers. When using this communication channel, the client immediately receives a notification about the operator's response - there is no need to stay on the site or in the application. This will allow the operator not to lose the dialogue with him, and the client to receive an appropriate answer or help. You can learn more about chats with SendPulse account subscribers in tFew readers

2.0 Control Panel. Cities

• 2.0 Why cities may not be displayed in the mobile apps and on the website?

  Cities are not displayed in the mobile app and website if they are in the Off or Soon status. You can change the status of a city in Control Panel → Settings → Cities → edit → General tab → Status. Link to this article: hereSome readers

• 2.0 Is it possible to transfer orders via API?

  We can send order information via API. To do this, you need to specify the link where you want to send it. Go to Control Panel → Companies → edit → Addresses → edit → POS → Providers → Webhooks and specify the link in the URL to send Webhook when creating an order field. Link to this articleFew readers

• 2.0 What happens if you put the city on pause?

  If the City is paused, when the user goes to the cart page in all of its locations, a message will be displayed stating that the establishment is temporarily not accepting orders. Link to this article: hereFew readers

• 2.0 How many phone numbers does the site need?

  The site uses one phone number, which is displayed on the site and in the mobile application, to contact the company. It can be edited here: Control Panel → Settings → Cities → General → Hotline number field. Link to this article: hereFew readers

2.0 Monitoring Panel

• 2.0 How to change the operator?

  In order to change the operator, go to the Monitoring Panel, open the Order Card, click on the link with the operator's call sign and select the required operator in the drop-down menu. Then click Confirm - a pop-up window will appear with information The order is already assigned to the operator Name. Confirm changes. - click OK. Link to this article: here (https://dots.crisp.hSome readers

• 2.0 Why can't the user enable/disable the operator?

  The operator can be enabled/disabled by users with the required access rights. To enable/disable an operator, go to the Monitoring Panel → Cities, and click on the link in the field with the required operator to make changes. In the window that opens, select the desired status from the drop-down list. Link to this article: here (https://dots.crisp.help/en/article/why-cant-the-user-enabledisable-theSome readers

• 2.0 Decoding fields of information loaded from the Archive

  external Payment Id - external payment identifier (in Fondy) payment Id - payment identifier in the Dots system order Full Price - the total price of the order (delivery + receipt) order Company Price - the total amount of the check of the establishment payment Amount - the amount of online payment (payment by card) payment Held Amount - the amount of funds held payment Captured Amount - the amount deducted from the hold may be less than the amount of the hold if there was aSome readers

• 2.0 How to copy the order number?

  There are two ways to copy the order number in the Monitoring Panel: With a single click on the order number, the text with the order number, the operator's call sign and a link to the order are copied. Example: 2953-77057 (order number) testnickname (operator's callsign) https://jackbtest.dots.live/profile/order?id=2953-77057 (order link). By double-clicking on the orderSome readers

• 2.0 How to change the payment type in the order?

  In order to change the payment method in an active order, the order card has a Download payment data button, after clicking, a panel appears where you can view the payment details or choose a new payment method for the order. Payment methods (cash, terminal, online, cashback) and their status are displayed here. In order to change the payment method, you need to click on the current payment method,Few readers

• 2.0 How to process customer reviews in the Monitoring Panel?

  On the Reviews tab in the Monitoring Panel, you can moderate reviews displayed on the website and in the mobile app. Double-click on the review status and a drop-down menu with status options will be displayed to change the review status. New - A review that is pending. Accepted - The review has been accepted and is displayed on the Reviews page on the website and in the mobile app (unless this feature is disabled). Declined - the moderator rejected theFew readers

• 2.0 How to merge two orders?

  In order to merge two orders, go to the MonitoringPanel → Active orders, open an order for merging and click on the merging icon at the top of the order card. In the drop-down list, select the order with which you want to carry out merging (indicated by the order number). In order for the system to provide a list of the most suitable orders for merging, activate the Show only suitable orders checkbox. (https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image17l48Few readers

• 2.0 How to leave a note about an order?

  In order to leave a note on a specific client, go to the Monitoring Panel → Order card → User note → Edit note block. This note will be visible to everyone who has access to the Monitoring Panel. In the future, a note about the user is displayed on the card of their subsequent orders. In order to leave or change a note to the order, go to the order card of the Monitoring Panel → Order card → the Wishes block → Edit wishes. In this case, the wishes will be visiblFew readers

• 2.0 How to filter active orders by couriers

  If you need to filter active orders in the Monitoring Panel by couriers, then you need to: Go to the Fleet tab and select a city Click on the name of the courier whose active orders you want to see You will be directed to the Active Orders page, where there will be orders only for this courierFew readers

• 2.0 Where is it possible to configure operator filters and how to use them correctly?

  Operator filters are available on each order-related tab of the Monitoring Panel (Active. Recent. Pre-orders.). The filter displays all active operators. When you select any of the operators, the tab will display all orders associated with this operator. Link to this article: here (https://dots.crisp.help/en/article/where-is-it-possible-to-configure-operator-filters-and-how-to-use-them-coFew readers

• 2.0 Is it possible to set up different payment methods for certain delivery types?

  Unfortunately, the ability to limit payment methods for a specific type of delivery is not provided by the functionality of the platform. But soon such functional will be provided. Link to this article: hereFew readers

• 2.0 Why does a 403 error appear in the Monitoring Panel when trying to enable couriers?

  Error 403 is an access restriction error. In the operator user role settings, there must be access to view and edit the delivery service in the Control Panel, as well as access to view, add and edit delivery service couriers in the Control Panel. You can check and change accesses in the Control Panel → Users → Users → User Roles → select the required role → edit. To grant access, you need to activate the checkboxes according to the screenshot: (https://storage.crisp.chat/users/helpdesk/wFew readers

• 2.0 Why did the Monitoring Panel receive an order with a processing time earlier than the current one?

  When placing an order, we look at the time set on the device from which the order is placed. This situation can happen if a different time zone is configured on the client's device. Link to this article: hereFew readers

• 2.0 How to change delivery to takeaway and vice versa in an active order?

  To change the delivery type you need to: Open the customer's order Click Edit address. Select the Delivery type you need If the Delivery type is To door or To house - fill in the customer's address Click Save. Note. In case of changing the Delivery Type, the user will be informed about the change in the delivery cost, and the order price will be recalculatedFew readers

• 2.0 Where is it possible to see the history of actions on an order to understand who did what?

  The history of actions on an order can be viewed in the Monitoring Panel → Order card → Actions history. Link to this article: hereFew readers

• 2.0 Order sorting logic on the Active and Pre-orders tab in the Monitoring Panel

  In the Monitoring Panel, on the Active and Later tab, orders are sorted in order of delivery time (the nearest delivery times are displayed above). If necessary, you can open orders on a separate tab. With a single click on the order number, the text with the order number, operator's call sign and a link to the order is copied. The link can be used to view details. By double clicking only the order number is copied. Then enter the order number in the search field and a separate tabFew readers

• 2.0 How to make the operator see their / other operators' orders?

  In order to filter orders by operator, you need to go to the Monitoring Panel and select the required one in the filter by operator. The system will automatically update the list of orders. Link to this article: hereFew readers

• 2.0 How to find out the payment type of an order?

  The payment method can be found in several places: In the upper part of the order card in the Monitoring Panel. Displayed as icons. Plastic card - online payment. Coins - cash payment. In the order card in the Monitoring Panel, by clicking on the Load payment data field.Few readers

• 2.0 What to do if duplicate orders are displayed in the Monitoring Panel?

  In order to prevent duplicate orders from being displayed in the Monitoring Panel, you need to change the operator's status from Hidden to Enabled, on the Cities tab. Link to this article: hereFew readers

• 2.0 How to create a problem with or without being related to an order?

  There are three ways to create a problem: An order with a low rating can be transferred into a problem. To do this, go to the Monitoring Panel → Reviews. In reviews with a rating below five stars, a button To Problems is displayed. When you click on it, the order is transferred into problems. You can create a problem associated with any order. To do this, go to the MonitoringFew readers

• 2.0 Why is there no sound in the Monitoring Panel?

  The absence of sound in the Monitoring Panel may occur due to the following reasons: The user is not in the Monitoring Panel on the Active or Notifications tabs (sound alerts do not work while on other tabs); The order notification was quickly accepted/read; There are no delays in active orders. Link to this article: hereFew readers

• 2.0 What should an operator do if a customer wants to add items to an active order?

  If the client wants to add items to the active order, the operator can change the cost of the order and add a comment, in the Wish field on the order card, with a description of the added items. If the function of the operator and the manager of the company is performed by two different people, it is imperative to inform the company of the changes, by phone or in another reliable way. Link toFew readers

• 2.0 How to mark the person responsible for the delay?

  There are two ways to find out who is responsible for the delay: By clicking on the exclamation mark icon in the order card of the Monitoring Panel. In the window that opens, you can see the one responsible for the delay, if they were indicated earlier and a problem was created. Looking at the stages of the order, in the order card of the Monitoring Panel. If a delay occurs at anFew readers

• 2.0 How to change the composition of the order?

  In the monitoring panel, it is possible to change the composition in an active order, for this you need to open the order card and click the Edit order button. To change the composition of the order: In the product search field, enter the name of the dish to be added. Or choose the desired category and dishes from it will be pulled up. (https://storage.crisp.chat/users/helpdesk/website/3c7680Few readers

• 2.0 Who can see the client's wishes for the order?

  Users who have configured access to the Monitoring Panel and the Company Panel, as well as couriers in the courier application, can see the client's wishes for the order. The information is displayed on the order card.Few readers

• 2.0 Why is the program not searching for a new courier when removing an order from a current courier manually?

  If the courier is removed from the order manually, then the order remains unallocated and requires manual distribution. In the top panel of the order card, click on the change link next to the name of the assigned courier. To automatically distribute an active order to another courier, activate the Redistribute to a free courier checkbox and click Save. The window will close and aFew readers

• 2.0 How to find a client by phone number?

  There are two ways to find a customer by phone number: In the Monitoring Panel, in order to find a client by phone number, enter it in the search field. After that, you will be transferred to the Order History page of this client. In the Control Panel → Users → Customers → Customers → in the search field enter the phone number. (https://storage.crisp.chat/users/helpdesFew readers

• 2.0 How to change statuses and close reviews?

  All customer reviews are processed in the Monitoring Panel → Reviews. To change, double-click on the review status. New - not yet processed review that entered the system. Accepted - the review will be displayed on the website and mobile app. Declined - the review will not be displayed on the website and mobile app. Link to this article: here (https://dots.cFew readers

• 2.0 Why, after accepting an order notification, it may not appear on the Active tab?

  If there are more than 40 minutes left before the time of dispatching these orders, after receiving the notification, such orders go to the Pre-orders tab. Link to this article: hereFew readers

• 2.0 Why can't I edit the address in completed orders in the order card?

  The button Edit address field is not active on orders that have already been completed. You can not edit addresses in successfully completed orders. For active orders, the field is active. Link to this article: hereFew readers

• 2.0 Why do not all orders display information about the apartment number and floor?

  If the client, when placing an order, did not select the Inside delivery option on the check-out page, the data on the floor and apartment are not required. If Inside delivery is activated, the system will not let the order pass without this data and will highlight the empty fields. If the client has chosen home delivery and specified the apartment and floor data, then the apartment number and fFew readers

• 2.0 Is it possible to leave notes in the system informing about the need to make a discount on the next order?

  We recommend using the Notes about the user for this, in the order card of the Monitoring Panel. The same note can be specified in the card of this client, after which the added information will be displayed in the Note about the user field until it is excluded. Link to this article: here (httpsFew readers

• 2.0 How to find an order by number?

  You can find the desired order by the customer's phone number or order number. To do this, enter the phone number in the 380000000000 format or the order number in the 555-55555 format in the search field of the Monitoring Panel. Link to this article: hereFew readers

• 2.0 Is it possible to change the delivery type in an active order?

  Yes, it is possible. To change the delivery type you need to: Open the customer's order Click Edit address. Select the Delivery type you need If the Delivery type is To door or To house - fill in the customer's address Click Save. Note. In case of changing the Delivery Type, the user will be informed about the change in the delivery cost, and the order priceFew readers

• 2.0 Why does a sound signal appear in the Monitoring Panel when there are a certain number of notifications?

  The sound is playing in the Monitoring Panel because there is an unaccepted notification. You need to go to the Notifications tab and click on Viewed. = Link to this article: hereFew readers

• 2.0 How to change address coordinates?

  In order to change the coordinates of the delivery address in the order, go to the Monitoring Panel → Order card → the edit address button. In the window that opens, you can specify the required address coordinates manually or by moving the location icon on the map. To do this, activate the checkbox Set coordinates manually. After making changes, you need to save. (https://storage.crisp.Few readers

• 2.0 Why might a successfully completed order not be displayed in the Archive tab of the Monitoring Panel?

  All completed orders go to the Recent tab and are displayed in it for 30 minutes. After this time, they go to the Archive tab. Therefore, if the order was completed less than 30 minutes ago, it is located in the specified section. Link to this article: here.Few readers

2.0 Cartographic service

• 2.0 Delivery to the settlements located in the region of the city

  If you want to deliver to regional settlements, then you need to add them separately in the Control Panel. For example, delivery to such cities as Bucha, Irpin, Gostomel, etc., which are located in the Kyiv region, must be added to the system as independent cities, since these are territorially different settlements. This is the standard logic of delivery services, which provides for delivery within selected cities, rather than long-distance routes, and binds to the GEO id of each individualFew readers

• 2.0 Why doesn't the zone drawing tool appear when editing a delivery zone?

  In order for the tool for drawing the delivery zone to appear, you need to: In the left corner, select the "Remove last vertex" tool Link to this article: hereFew readers

• 2.0 Matching of the same address to different coordinates on the map

  If the client uses a map to indicate the address, the application provides them with the function of specifying the geodata of their location, as well as manually specifying a mark on the map. If a client specifies their location outside of a feature that matches any address in the map service, their location is assigned the address of the nearest feature/structure/house. At the same time, when moving the slider/marker on the map, its coordinates change, and the address of the nearest strucFew readers

2.0 Distribution

• 2.0 What is the logic of order distribution if all addresses use the city polygon as a delivery zone?

  If all addresses of the company use the standard polygon of the city as a delivery zone, when placing an order by the client, the order will automatically be distributed to the one closest to the delivery address of the order. It is also worth noting that the order may not be distributed to the closest address if the mapping service detects traffic jams on the way to the client. In this case, the system paves a different path and selects the best courier for the fastest delivery of the order toFew readers

• 2.0 Why wasn't the order distributed to a company?

  If all companies are on Pause, the order is not placed at all. When you select a company that is on Pause, a Pop-up appears with the message: “Unfortunately, orders from this company are temporarily not accepted.” If one of the establishments is in Active mode, the order may not be assigned to the company in the following cases: The client placed an order with online payment and it has not yet been paid, after the fact of payment, the order is distributed automatically. It was noFew readers

• 2.0 How to set up the automatic distribution of orders?

  You can enable automatic distribution of customer orders in Control Panel → Settings → Cities → edit → Orders Workflow → In the Orders distribution type field, select Distribute all. Read more about setting up this field in the article here Link to this article: here (https://dots.crisp.hFew readers

2.0 Control Panel

• 2.0 How to create slots?

  In order to create slots, go to the Companies section - the Timings tab. Select Slots in the field Orders for a specific time and additional fields for setting would appear. To form slots you need: The first slot start time. The time from which the first slot will start. The set time must be no earlier than the opening time of the institution's schedule. Interval betweenFew readers

• 2.0 Why is it necessary to specify the packaging of products and how to do it?

  In the Categories section, at the company level, you can set the cost of packaging for the whole category at once or for individual menu items. For example, for the category Burgers, one type of package is used with a certain value or ID in the POS system. In order not to put down the cost of packaging in each burger, and also there was no need to include it in the check, for the correct write-off from the balances in the POS system, it is enough to indicate it in the corresponding categoryFew readers

• 2.0 How to change location coordinates?

  In order to change the location coordinates, you need to go to Control Panel → Companies → edit Company → Addresses → edit Address → General tab → Coordinates field → Show map* → select the company's location on the map → OK Link to this article: here (https://dots.crisp.help/en/articlFew readers

• 2.0 How to enable the function of accepting orders "As soon as possible"

  To activate the mode, go to Control Panel → Companies → edit → Timings → activate the Orders in “as soon as possible” mode checkbox. Link to this article: hereFew readers

• 2.0 How to export statistics?

  To export statistics, go to the Control Panel - Marketing on the Statistics tab. After selecting the city and setting the filters, click on the Export to CSV button. Also, you can export statistics by going to the Monitoring Panel on the Archive tab, edit filters and click Export to CSV.Few readers

• 2.0 How does priority work?

  The priority is responsible for the display order of companies/addresses/categories/products/promotions/ in the Control Panel, on the website and in the client mobile application. The higher the priority, the higher the location/address/category/products/promotion/ will be displayed. Link to this article: hereFew readers

• 2.0 “Need change from” field when paying in cash

  On the website of your company, the client has the opportunity to specify the amount by which they will pay for the order, and from which they will need to get change. If you select the Cash payment method, the Need change from field will appear. The client can fill in this field if necessary and click Checkout. This functionality allows you to prepare in advance the exact amount of money to return to the client. (https://storage.crisp.chat/users/helpdesk/website/6325f7167937340Few readers

• 2.0 How to edit slots?

  To edit slots, go to the Companies section, select the desired institution and open the Timings tab. To point-edit a slot - click on the edit button next to it, delete one - by clicking on the cross on it, or add your additional option through the plus sign. Save the specified corrections by clicking the Save button. You can also change the settings if more global slot editing is required aFew readers

• 2.0 How to place a test order without enabling a restaurant?

  When the restaurant mode is Hidden, it is available via a direct link. For regular users, it will be invisible in the app and on the website, but users with Administrator access level will be able to place an order. You can change the status of a restaurant in Control Panel → Companies → click on the Status field. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image1inqk4g.Few readers

• 2.0 How to delete slots?

  To remove slots, go to the Companies section, select the desired institution and open the Timings tab. To point-edit a slot - click on the edit button next to it, and to delete one - click on the cross on it. Save the specified corrections by clicking the Save button Link to the article: here.Few readers

2.0 Cashback

• 2.0 How to debit and credit cashback?

  Cashback can be debited and credited in several ways, namely: 1. Manually to a specific user. To do this, you need to open the order of the desired user in the Monitoring Panel and click the History button. Next, open the Cashback tab and in the Cashback field enter the desired value, add a comment and click the Add button. Important! You can both accrue cashback and dFew readers

• 2.0 When will the cashback expiration timer start?

  The cashback that you have set up has started to expire, the user must place an order, from which the timer will start, including the timer for sending an automatic push notification about the expiration of points in XX days. Please note that if a customer has placed an order, but the cashback is still burned, it means that there was no cashback transaction in the order, which is mandatory. Link to the article: here. (https://dots.crisp.help/en/article/when-will-the-cashback-expiration-timer-Few readers

• 2.0 How to set up notifications for customers about cashback burnout?

  To do this, you need: In the Control Panel, select the Marketing section Go to the Cashback tab Configure the Cashback expire warn in and Period fields. Detailed information on setting up the Cashback can be found in the article Link to this article: here (https://dots.crisp.help/en/article/how-to-set-up-notiFew readers

• 2.0 How to set the cashback expiry date?

  To do this, you need: In the Control Panel, select the Marketing section Go to the Cashback tab → General Configure the Cashback expiry date and Period fields. Available period options: minute, hour, day, week, month. Detailed information on setting up the Cashback feature can be found in the article Link to thiFew readers

• 2.0 Is it possible to set the cashback to expire after 30 days?

  Yes, you can. You need to do this: In the Control Panel, select Marketing. Select the Cashback tab. Configure the Cashback expiry date and Period fields. Detailed information on how to set up the Cashback function can be found in the article. Link to this article: here (https://dots.crisp.help/en/article/is-it-poFew readers

• 2.0 Whether the client will receive a notification about the cashback burnout?

  Yes, if you set up these notifications. To do this, you need to: In the Control Panel, select the Marketing section Go to the Cashback =General tab Configure the Cashback expire warn in and Period fields. Detailed information on how to set up the Cashback function can be found in the article Link to thisFew readers

• 2.0 Why isn't cashback calculated if there are transactions?

  Cashback may not be calculated if some information is entered in the Webhooks URL field in the Control Panel → Settings → Cashback. This field must be left blank for normal operation. Also, if the project's domain has changed, you need to remove the old URL so that a new one is generated with the current domain. In the cashback settings, Webhooks must match the actual domain, as it determines which cashback service various events will be sent to. Otherwise, cashback may not be crediFew readers

2.0 Reviews and ratings

• 2.0 How to respond to a comment/review from a customer?

  You can learn more about how to respond to customer reviews in this article , and how to respond to customer comments in the app stores can be found in this article. Link to this article: hereSome readers

• 2.0 How to respond to a customer review on a website?

  At the moment, the functionality of the platform does not provide the ability to respond to customer reviews on the site. If necessary, you can enable or disable the display of each individual review or contact the customer by phone. All work with the received reviews takes place: in the Monitoring Panel→ Reviews in the Restaurant Panel → Reviews (https://storage.crisp.Few readers

• 2.0 How to view the average receipt per customer?

  The average customer check can be found in several ways: in the client card. To enter it, enter the client's phone number in the search field on the Monitoring Panel: in the order card. Go to Monitoring Panel → Order card → Personal data block → Average receipt:Few readers

• 2.0 How to see reviews from a particular client, understand their loyalty?

  All user reviews can be viewed in the Monitoring Panel on the Clients tab. You can view reviews for a specific client manually. To do this, go to this client's card. This can be done in two ways: Enter the client's phone number in the search field on the Monitoring Panel; Go to MonitoriFew readers

• 2.0 How to get feedback from clients?

  Users can leave a review in the mobile application after the successful completion of the order. Link to this article: hereFew readers

• 2.0 When will a customer's review be visible on the website and in the app?

  All reviews that come from customers require moderation. When a new review appears, on the Clients tab in the Monitoring Panel, the moderator decides to publish the review or to work with it further, in case of difficult situations. The company reserves the right to publish or filter out inadequate reviews, which allows you to keep the reputation of the restaurant at the appropriate level. LiFew readers

• 2.0 How to change a review or rating?

  Only the customer can change a review or rating. To do this, they need to go to Profile → Order history → order → Review tab in the mobile app. Link to this article: hereFew readers

• 2.0 How to see if there were problems with the client?

  All problem situations related to the client are indicated in the note about the user, in the order card in the Monitoring Panel. This information will be displayed in the Client's Card. You can also find out if there were problems in customer orders by checking them manuaFew readers

• 2.0 Where is it possible to see customer reviews?

  All received customer reviews can be seen in several places: in the Restaurant Panel on the Reviews tab. in the Monitoring Panel on the Clients tab. Here it is possible to filter out inappropriate reviews or turn them into a problem for further control over its resolution. (https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/imageocv8fFew readers

• 2.0 Can users edit or delete their reviews?

  Reviews can be handled in several places: Users can edit their reviews and ratings for specific orders through the mobile app under the Order Details → Rating tab (this also applies to orders placed through the website). If a user left a review in the Apple Store or Google Play, they can edit or delete it. There is no way to delete or edit reviews on the site. BFew readers

• 2.0 Is it possible to moderate the reviews that are displayed on the site?

  Yes, reviews can be moderated in the Clients tab of the Monitoring Panel. All new reviews have the New status and are not displayed on the site and in mobile apps. You can change the status to Accepted to make the review visible to customers, or to Rejected to hide it. Reviews also go to the Company Panel after they are accepted in the Monitoring Panel. You can learn more abouFew readers

2.0 Push campaigns

• 2.0 How to launch a Push campaign?

  To start a campaign, go to Control Panel → Push notifications, go to the required campaign and click the Start button. To create a push campaign, go to Control Panel → Marketing → Push notifications → Create Campaign. You can learn more about push campaigns in the instructions (https:/Few readers

• 2.0 What is the maximum number of characters allowed in Push campaigns?

  The maximum allowed number of characters in push campaigns: For the title - 255 characters. For the main text - 500 characters. Link to this article: hereFew readers

• 2.0 Option to send push notifications with graphics

  The functionality of push notifications allows you to draw customers' attention to promotions and news, and the ability to add an image makes the message more informative and contributes to a better perception by the client. The image displayed along with the text of the push notification should be in .png format, 826x346px, and not exceed 1MB in size. (https://storage.crisp.chat/users/helpdesk/weFew readers

• 2.0 Are push notifications sent to unauthorized users?

  Push notifications will be sent to unauthorized users, provided that when creating the campaign, the User group field is set to All user groups. Note: In order for the push notification not only to arrive, but also to be displayed in notifications for some time (up to 7 days), the mailing must be sent to a specific city, and if there are several cities, a separate mailing should be sent to eaFew readers

• 2.0 Is it possible to add links to the text of push notifications?

  You can add links to the text of Push Notifications, in a corresponding field Link for this. Company, website, app, or promotion link that will be included in the mailing message. Link to this article: hereFew readers

2.0 Menu, dishes and classifiers

• 2.0 How to pause a dish?

  There are several ways to pause a dish: In Control Panel → Companies → edit → Catalog → Products, select Pause in the Status field: In the Company Panel, on the Menu tab, change the slider value: If you pause a dish, it will be unavailable for ordering, but it will be displayedFew readers

• 2.0 Is it possible to sell alcohol through the platform?

  This is possible, but if you plan to sell goods of this group with online payment, you must also upload the appropriate license to your personal payment account. Link to this article: hereFew readers

• 2.0 What is affected by classifiers?

  Classifiers are needed for several things: Allows you to add warning text on the cart page for an individual class. For example, for alcohol, you can add a warning about the need for the user to provide documents confirming the age of majority when receiving an order. They affect the display of the icon when adding an order to the cart if an image is not set in the product card. They are necessary to study the taste preferences of customers and further recommend them new pFew readers

• 2.0 What should be the size of uploaded photos of products (dishes)?

  The image must have an aspect ratio of 3:2 and be in .png or .jpg format. The maximum file size is 1 MB. The recommended resolution is 1652x1100px. Also, product photos have a visible area in the preview where the photoFew readers

• 2.0 How to add modifiers with images/pictures?

  To add an image for modifiers you need: Select the Companies section in the Control Panel menu. Click on the edit icon opposite the desired company. Go to the tab Catalog =Modifiers. Click on the edit icon opposite the desired modifier or the Create button. Enter the required information in the appropriate fields (see below). Click Save. (https://storage.crispFew readers

• 2.0 Is it possible to display the entire menu at once without using categories?

  It is possible to create one category where all positions will be displayed, but we do not recommend using this solution. This will make it difficult for users to find the right products, which can negatively affect sales. Link to this article: hereFew readers

• 2.0 How to choose the right classifier for a dish?

  Classifiers need to be chosen based on the composition of the dish, namely, on the main ingredients. Link to this article: hereFew readers

• 2.0 What is the maximum priority value for products (dishes)?

  The maximum priority value for products is 500. There is no such restriction for companies, addresses, categories and promotions. Link to this article: hereFew readers

2.0 Reports and statistics

• 2.0 Work with system reports

  Work with system reports The following reports are available within the system: Monitoring → Dashboard. The situation in the cities available to you in real time. Monitoring → Archive. List of completed orders with the possibility of filtering according to various parameters. Control Panel → Reports. Statistics on orders, key indicators and their dynamics (finances, methods of placing and receiving orders, customers, restaurants, couriers, delays). Management paneSome readers

• 2.0 What is the fault tolerance level of Dots Platform? Are backups kept?

  The level of system fault tolerance is 99.9% (in the annual interval). We systematically work on improving the server infrastructure and stability. Database backups are made regularly. Link to this article: hereSome readers

• 2.0 Where to view the total amount of online payments?

  You can find out the total amount for online payments: In the Monitoring Panel → Archive → Orders. In the Monitoring Panel → Archive → Finances. It is important that the total amount of money that was reserved on the clients' cards is indicated here, taking into account the check, theFew readers

• 2.0 Information about the number of sales of specific items (products/dishes)

  Accounting for sales statistics of specific products is a standard option for POS systems, and therefore our system does not duplicate it. Data on perfect sales of specific dishes can be obtained from the POS system reporting. Link to this article: hereFew readers

• 2.0 Why do the amounts for orders in the Archive on the Finance and Orders tabs not match?

  In the Monitoring Panel → Archive → Orders, the total amount of all payments for orders are displayed, excluding delivery costs (only receipts including all promotions, discounts and price changes). If there is an online payment filter, then all orders where there is at least one transaction with online payment are considered in the amount. Within one order, there can be several transactions (sometimes when the client paid online, and then the order amount changed upwards). And iFew readers

• 2.0 How to generate statistics on couriers' delays?

  To generate statistics of couriers' delays, you can use the Order Archive in the Monitoring Panel. To do this, go to the Monitoring Panel → Archive → Orders, select one of the available delay intervals in the filters - With a delivery delay >= 5 minutes, With a delivery delay >= 10 minutes, or With a delivery delay >= 20 minutes, and upload the report to a .CSV file. Further, the uploadedFew readers

• 2.0 Why is there no data in the Total working time parameter in the courier application?

  The information in the Total working time parameter becomes available the next day. Link to this article: hereFew readers

• 2.0 How to find out how many customers have not completed placing an order?

  This information can be calculated using the indicators of the marketing report - Transition to the cart and Order processing. To view reports, go to Control Panel =Reports =Marketing Report. The linFew readers

• 2.0 How to calculate the number of new and repeat customers?

  You can see this information in the Reports on page 6. Cohort analysis – is a method of analysis that allows you to segment customers who placed an order in a certain period of time (in this report - for a month). The second table will show the total number of new customers for each month, as well as the number of those customers who used the service in subsequent months. (https://storage.crisp.chat/users/helpdeskFew readers

• 2.0 Where to view application download reports?

  App install data can be viewed in Google Data Studio reports on the Marketing tab. To view, go to Control Panel → Reports. Link to this article: hereFew readers

• 2.0 How to track analytics on push campaigns?

  You can track the statistics of received, read, and ignored push notifications in the Marketing Report. In the Control Panel → Settings → Reports → Marketing report (Reports page 4) Link to this article: hereFew readers

2.0 Promotions

• 2.0 Display of promotions outside their work schedule

  The promotion will be displayed all the time, but will only work on the specified day. In order not to confuse users, we recommend that you clearly state in the conditions of the promotion what schedule it works on. Link to this article: hereSome readers

• 2.0 How to create a promotion for a Gift?

  The platform does not provide a separate type of Gift promotion. At the same time, this type of incentive can be issued in several ways, depending on which of them the business considers simpler and more understandable for its target audience. 1. Complex promotion This design option is easier to configure and performs the main function - to inform the institution about the need to add a gift and encourage the user to increase the average check. Examples of incentives: Place an orderFew readers

• 2.0 Is it possible to create a Discount promotion for certain products at the city level?

  Promotions that are configured at the city level act as a general and for all positions. Promotions that apply to a specific dish can only be configured at the company level. Link to this article: hereFew readers

• 2.0 Is it possible to limit the client's choice to only one promotion if several are valid at the same time?

  Unfortunately, the functionality of the platform does not provide for the ability to restrict the selection of promotions or their partial use if several are active at once. Link to this article: hereFew readers

• 2.0 Why the discount promotion with promo code isn't working?

  A promotion with a promo code may not work if a similar promotion with automatic application has already been created in the company. In order for the promotion with the promo code to work, you must disable the promotion with automatic application. Link to this article: hereFew readers

• 2.0 Is it possible to set up points accrual for customers?

  To increase user loyalty, you can set up the accrual of a certain percentage of cashback for placing orders with a certain receiving type. Link to this article: hereFew readers

• 2.0 How to make a 2 + 1 promotion (when ordering two pizzas - the third one is for free)

  In this case, you can create a Custom promotion. This promotion is informative in nature and its conditions will be displayed in the order card. When setting up a promotion, in the "Promotion applies to:" field, select the dishes or category for which it will be applied when ordering. You can find out more aFew readers

• 2.0 Is it possible to set up the ability to pay with bonuses for a certain part of the receipt? (certain % of the receipt)

  At the moment, partial payment of the receipt amount is not provided. Cashback is calculated for real money (minus all discounts) and the client can spend it at their own discretion. Link to this article: hereFew readers

• 2.0 Is it possible to create different promotions for a multi-brand?

  You can create different promotions at the level of each company. To use promotions in specific companies, you need to create promo codes and link them to the promotions of these companies. Link to this article: hereFew readers

• 2.0 Is it possible to highlight promotional products in the cart?

  Unfortunately, there is no such functionality at the moment. Link to this article: hereFew readers

• 2.0 How to create a promotion?

  Actions on the platform can be created at the City level and at the Company level. City promotions are valid for all companies in a certain city and can only be hidden, they are useful for promotions based on promo codes that can be used by operators, for example, for sending apologies for certain mistakes or resolving conflict situations. Promotions at the level of a specific company are used to encourage customers to order at a particular company. Learn more about Promotions atFew readers

• 2.0 How to delete promotions?

  Promotions can be made inactive by changing their status to Off. At the same time, the complete removal of promotions from the system is not provided for by the functionality of the platform, since this information is used by the Archive. Still, it's worth noting that for convenience, outdated promotions can be set to priority = 0, which will place them at the bottom of the list of all promotions ever created. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image53e9Few readers

• 2.0 Is it possible to set up a promo code to be used once in all companies?

  To use one promotional code in all companies of the city, it must be linked to the Promotion at the city level. Such a promotional code can be limited by the total number of uses, but not by the number of uses in a particular company. To limit the number of uses in specific companies, you can create separate promo codes linked to the promotions of these establishments. Link to this article: here (https://dots.crisp.help/en/article/is-it-possible-to-set-up-a-promo-code-to-be-used-onFew readers

• 2.0 Is it possible to make a QR code for orders with different types of delivery?

  Forming a QR code in the system is not provided by the functionality of the platform, but it is possible to form a link with specific parameters, namely: type of delivery and point of issue. This link can be generated into a QR code using online resources. This functionality allows you to copy the link to the establishment, with the Delivery Type parameter and the desired address of the point, if it is Pickup or Taste at the establishment. This method simplifies ordering when scanning the QR cFew readers

• 2.0 How to set up a promotion for certain dishes at the city level?

  Promotions that are configured at the city level act as general, for all positions. Promotions that apply to a specific dish can only be configured at the company level. Link to this article: hereFew readers

• 2.0 Triggering of promotions for pre-orders for the day outside their established schedule

  The promotion schedule determines the time when the order will be delivered. Now the promotion will not work at an unspecified time, day or date. Link to this article: hereFew readers

2.0 User and roles settings

• 2.0 When are customers notified?

  The customers are notified: when sending the order confirmation code; in case of a notification about the delivery time of the order; for delivery time changes; when the amount changes (if it is higher than the established minimum amount of additional payment); if the order is delayed by time; when sending the payment form by the operator; when sending a promotional code by the operator (performed manually if necessary). when the order is ready for pickup. when confirSome readers

• 2.0 Access to Reports in Control Panel

  The user cannot view the Report in the Control Panel in such cases: The user has limited access; The user is using the wrong Gmail account in the browser (not the one they are configured to access). Link to this article: hereFew readers

• 2.0 Is it possible to remove Dots Platform employees from the Control Panel?

  Dots team members do not need to be removed, as they are added to help and resolve issues that have arisen in the work as soon as possible. Link to this article: hereFew readers

• 2.0 What is the maximum length allowed for user passwords?

  The maximum length of user passwords is 15 characters. Link to this article: here.Few readers

• 2.0 Adding extra fields to user information

  Adding additional fields is not provided. But, you can describe in detail what they are for, what problem you want to solve with their appearance. Also, indicate how much the appearance of these fields will positively affect the increase in your profit / number of new orders and we will think about the possibility of implementing them in the future. Link to this article: hereFew readers

2.0 Promo codes

• 2.0 Why might the promo code not be applied?

  The promo code will not be activated in such cases: Entered incorrectly; Is inactive; Not all the conditions of the promo campaign have been met (minimum order value, validity period, number of uses, etc.); It was used for promotional products, the discount for which is higher than the discount for the promo code; The promotion associated with the promo code is disabled / in the wrong status; An attempt to use a promotional code for orders fromFew readers

• 2.0 Can promo codes be repeated at the same company level?

  No, at the level of one company, each promo code must be unique, as it is tied to its specific Promotion. When creating a new Promo Campaign, the system will generate an error and inform you that a code with the same name already exists. Link to this article: hereFew readers

• 2.0 Limiting the use of the promo code only in the app

  Unfortunately, you cannot limit the possibility of using a promo code only in the app. But, you can create a promo campaign and only promote a promo code with a message about the app. For example: "Install our app, enter the hellopromo promo code when placing an order and get a 50 UAH discount on your order." Detailed instructions for setting up promotional campaigns are available at the links: article (https://dots.crisp.help/en/article/20-control-panel-cities-marketing-promo-codes-cFew readers

• 2.0 How to download promo codes to a file?

  At the moment, the system does not provide for automatic uploading of promo codes, but you can simply copy the necessary promo codes and paste them into an Excel spreadsheet. Link to this article: hereFew readers

• 2.0 How to delete all promo codes?

  One-time deletion of all promo codes is not provided, each promo code is deleted individually. To delete promo codes, go to Control Panel → Marketing → Promo codes → edit → Codes tab, and click on the red trash can icon next to the desired promo code. Link to this article: hereFew readers

• 2.0 Cash discount or certificate - do you mean a promo code?

  A Certificate is a certain discount amount within a promotion that can be debited using a promo code. You can learn more about the Certificate promotion at the link: article Link to this article: hereFew readers

2.0 Payment gateway and payments

• 2.0 Why is the client unable to pay for the order online if more than 30 minutes have passed?

  The client cannot pay for the order after 30 minutes, as the payment is outdated and cannot be processed. It is necessary to clarify with the client whether the order and type of payment are relevant to them. If relevant, you need to recreate the payment. Link to this article: hereSome readers

• 2.0 How to send a payment link to a customer after changing the payment method?

  To send a payment link to a client, go to the order card of the Monitoring Panel and click on the Load payment data link. In the field with the amount of the surcharge, click on the SMS link. After that, the client will be automatically sent an SMS message with a link to the surcharge.Few readers

• 2.0 Why is it impossible to pay for an order on the site using ApplePay?

  Payment using ApplePay is possible only from phones on the iOS operating system, as well as in the Safari browser. It is not possible to pay with ApplePay in other browsers and on other phones. Link to this article: hereFew readers

• 2.0 Why is online payment not available to the client?

  The client may not be able to pay online for several reasons: There are not enough funds on the client's bank card. The problem with the limit on spending on the Internet. In this case, the client needs to contact the bank to increase the daily limit for spending on the Internet. After changing the limit in the bank, it can take up to 30 minutes until it actually changes (it's different for all banks). For this reason, the payment option will not be available immediately.Few readers

• 2.0 Is it possible to update/replace the app icon?

  If necessary, we can change the icon in the app stores, but this is a planned process and may take time. Also, keep in mind that additional time will be taken by the verification of applications by the App Store and Google Play, which may take 7-10 days. Link to this article: hereFew readers

• 2.0 How long does it take for a customer to get a refund?

  In fact, the money is not debited from the client's account, but simply blocked (held) on it. We send withdrawal requests from the hold immediately after a successful delivery. In case of a change in the check amount (downward), the current amount will be unlocked after the order is completed, thereby a refund of the difference will be issued. Link to this article: hereFew readers

• 2.0 Online payment at the institution level was automatically disabled

  In order to enable online payment at the institution level, the Online payment check box must be active. Importantly! Online payment can be enabled only after the correct payment details have been set in the Institution address section. If you enable at least one address of an institution where the details are not configured, the check box will be automatically deactivated and online payment will not be available for all addresses, even if such settings are available. (https://storage.Few readers

2.0 Integrations. Telephony

• 2.0 Why does the customer not receive an SMS with a confirmation code?

  Problems of the mobile operator; Problems with the client's phone or coverage area; Zero balance on the SMS service account; System protection does not allow you to make more than one order for one phone number within one minute; The user's phone number is blacklisted; In the user settings, the setting - Do not require an SMS code when placing an order is activated; When placing an order, the user entered an incorrect phone number; Integration with SMS gateways is not confSome readers

• 2.0 The company does not receive robot calls with new order notifications

  If a call comes in, but no new order notification is heard, this may be due to the operator's settings in the company itself. If an automatic greeting is configured on the company's phone, then by the time the administrator picks up the phone, the robot's notification has already been played, since it takes only 4 seconds. Link to this article: hereSome readers

• 2.0 Schedule for the automatic robot call

  Automatic calls are made regardless of the scenarios that are configured in Binotel. The robot automatically makes a call to the company after the distribution stage. Link to this article: hereFew readers

2.0 Logistics settings

• 2.0 Is it possible to exclude certain time slots in the Planned Logistics mode?

  Unfortunately, the exclusion of certain time slots is not provided by the platform's capabilities. You can limit the receipt of orders for certain hours automatically. It is configured in the Control Panel → Companies → edit → Addresses → edit → Monitoring Panel tab → deactivate the Use default number of orders per hour check-box. After that, the Recommended number of orders per hour field will become available, where you can set order limits by hours. (https://storage.cSome readers

• 2.0 Why is the Courier on the map function not available in the app?

  The Courier on Map feature may not be available in the mobile app for several reasons: The display is turned off in the settings. Configurable in Control Panel → Settings → Cities → edit → Delivery → Courier Tracking → Real-time courier tracking field. The courier turned off GPS location tracking on their smartphone. The Courier is offline. Link to this article:Some readers

• 2.0 Why are there no Companies mark on the map with the delivery area of the city?

  On the map with the delivery zone of the city in the Control Panel, the city center is marked with an icon - this is the standard logic of our system. The mark of the company's address is displayed on the map which is located at the bottom of the site in the Delivery and payment section. Link to this article: here (https://dots.crisp.help/en/article/why-are-there-no-companies-mark-on-the-mFew readers

• 2.0 How is delivery/arrival time calculated?

  Delivery time is calculated based on delivery distance, road conditions, courier type and logistics settings (configured in Control Panel → Settings → City → Delivery → General). You can find more details about the logistics settings in the instructions. Link to this article: here (https://dots.crisp.Few readers

• 2.0 Why is the phone number of the institution that fulfills the order not indicated in the system SMS messages?

  Users can contact the support service through the chat located on the website or in the mobile application → Profile → Support. A phone number for communication is also placed in the header of the website. We use a single format of SMS messages for all our clients, so it is not possible to specify individual contacts in system messages. It is also worth noting that with a large volume of orders, there may be many calls to the phone, which can block the work of the facility's administrator. ForFew readers

• 2.0 How to calculate and indicate tariff zones on the map?

  The general zone is displayed on the city map, unless the Takeaway type of receiving the order is disabled for the company, as it applies to the entire Delivery Zone of the city. Companies can work both within the delivery zone of the city, and in their own delivery zone. Also, tariff zones are set both at the city level for all companies at once, and at the level of each company. An example of how delivery zones work: The following values were added to the Tariffs: 1.5.10 km. TheFew readers

• 2.0 How to change the delivery zone?

  You can change delivery zones at the city level and at the company level: To change the delivery zone at the city level, go to Control Panel → Settings → Cities → edit → Delivery → Delivery areas; To change the delivery area at the company level, go to Control Panel → Companies → Addresses → Delivery area. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image1oFew readers

• 2.0 How is the delivery time calculated for orders placed for a certain time?

  If the client specified a specific time for delivery when placing an order, the value of the Maximum order dispatch time is deducted from this time. The company will not be able to choose a different time when accepting an order. Link to this article: here*Few readers

• 2.0 How to check if an address falls within the delivery zone?

  There are several ways to check whether the client's address falls within the delivery zone of the company: On the website. The user can check their address by clicking on the Select address link, if Zoning functionality is enabled in the Control Panel. After checking the location of the client, they will be shown all the companies in the delivery zone of which they fall. You can confiFew readers

• 2.0 Is it necessary to specify the exact mileage in the tariff zone settings?

  "The exact mileage is optional. You can specify several tariff zones and the cost of delivery in them. It is necessary that the last tariff zone covers the farthest distance in the delivery zone of the city, so that all addresses that fall into it are also correctly distributed in tariff zones. Link to this article: hereFew readers

• 2.0 Is there a possibility that all orders get on the Broadcast, and the couriers choose orders on their own?

  The Broadcast logistics mode implies that orders will remain undistributed and couriers will be able to choose which of them to take into work. You can learn more about the operation of the Air mode in our text instruction. Link to this article: here (https://dots.crisp.help/en/article/is-there-a-possibility-that-all-orders-get-on-the-broadcast-and-the-courierFew readers

• 2.0 Optimal working mode of couriers for large multi-brand networks

  Based on our platform, there are multi-brands that work both in the automatic order distribution mode and in the Broadcast mode. To work in the automatic order distribution mode, we recommend that you ensure the presence of a logistician so that your managers in the companies interact only with orders in the company. The logistician monitors the distribution of orders for couriers, the schedules of couriers, assesses whether there is a need to add couriers to the shift, as well as solving probleFew readers

• 2.0 What is the Broadcast mode?

  Broadcast is the place where orders that are not assigned to couriers are displayed. Couriers can take an order from the Broadcast on their own. Also, couriers can send their order to the Broadcast. Broadcast is displayed in the courier app in the Broadcast section, if it is enabled in the system settings. To activate this mode, go to Control Panel → Settings →Cities → Delivery → Ether → Broadcast MoFew readers

• 2.0 How do logistics settings work?

  The main logistics settings are configured in the Control Panel → Settings → Cities → edit → Delivery tab. By going to this tab, you can set up tariff zones for delivery, the possibility of inside delivery, the time for dispatching orders, the availability of merging orders on couriers, and more. Read more: Delivery tab. General (https://dots.crisp.help/en/article/20-control-panel-editing-a-cFew readers

2.0 Website and mobile app settings

• 2.0 How to generate a QR-code for the site?

  In order to generate a QR-code for the site, we recommend using the following services: https://www.websiteplanet.com/webtools/free-qr-code-generator/ https://myqrcode.com/ Below, you can find the instructions for creating a QR code for each of the proposed sites. Instructions for generation on the website https://www.websiteplanet.com/uk/webtools/free-qr-code-generator/ : Open the website https://www.websiteplanet.com/uk/webtools/free-qr-code-generator/ Specify the URL oSome readers

• 2.0 Why aren't slots showing up on the checkout page?

  The lack of slots on the checkout page is due to the company's work schedule. If the company's work schedule is equal to the delivery time slot, there will be no option to select a slot, since the order dispatch time must be added to the order delivery time. In total, this number will be bigger than the company's work schedule. For example: The company is open for 4 hours (12:00 to 16:00) In the delivery settings, there is one 4-hour slot. Min. order dispatch time - 10 minutes.Some readers

• 2.0 How to remove / add a phone number on the site?

  To change the main phone number on the site, you need to go to Control Panel → Settings → Cities → edit → General → Hotline number field. Link to this article: hereSome readers

• 2.0 Is it possible to add filters by companies for a mono-brand project?

  Filters on the site and in the application are designed to filter companies and are available only for multi-brand projects. In projects with one company, they will not be displayed. Link to this article: hereSome readers

• 2.0 User's personal account on the site

  On your company's website, customers have the opportunity to enter their personal account to view orders, cashback, etc. Now customers do not have to install the application, they will be able to use the functions of a personal profile directly on the website. In order to enter your personal account you need: Click on the menu button in the upper left corner of the site and select Profile (https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image1d7027l.pngSome readers

• 2.0 How to change the design of the website?

  Control Panel → Settings → Interfaces → Color scheme. Control Panel → Settings → Interfaces → Web: Graphics. Control Panel → Settings → Interfaces → Main page (website), where you can set up site display blocks. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image12oxnbSome readers

• 2.0 Why a customer can not place an order with Siri?

  Siri can only place orders for delivery. Link to this article: hereSome readers

• 2.0 What website and application design elements are editable?

  On the site, you can change the display of the main page, and in the application - the color, icon and splash screen (loading screen). All other changes to the display of the site or application are not provided. The last, non-adjustable elements include: color, size and location of buttons and structural blocks, icons and other elements of the site, which are implemented through the layout of the site. Link to this article: here (https://dots.crisp.help/en/article/what-website-and-applicationSome readers

• 2.0 Can the site be hosted on a different domain?

  The site can be hosted on any other domain, but not on a subdomain. The logic of the platform is not designed to manage subdomains Link to this article: hereSome readers

• 2.0 Is it possible to develop custom icon designs for food categories?

  Category icons are designed by our designers to be in the same style as other category icons as these categories are used by different projects at the same time. You can suggest your own category names and suitable images for them. Based on this information, we will be able to develop the necessary icons and add the necessary categories. Link to this article: hereFew readers

• 2.0 Is it possible to add a contact phone number or a quick contact button to the main page?

  Set up the colors that appear in various UI elements of the website and in the app. To set up the color scheme: In the Control Panel, click Settings. Click the Interfaces → Color scheme tab. Add or change color codes in the corresponding fields (more details below). Click Save. Setup requirements: Key elements color. A HEX color code in ""EEE111""Few readers

• 2.0 How to get customers interested in installing the app on their phone?

  You can get customers interested in downloading a mobile application to their phone using actions (discount, certificate, free delivery) according to the type of application order through. In the action settings in the Order workflow tab, in the Order type field, check only IOS and Android. In the conditions of the promotion, it is necessary to register, in order to register this promotion, the order must be issued only through the application. (https://storage.crisp.chat/users/helFew readers

• 2.0 Where to find a link to mobile applications?

  Links for installing the IOS and Android mobile application can be found on the site in several places: In the Pop-up message when launching the mobile version of the site. In the information block on the home page. On a separate cashback page. Links can be edited in Control Panel → MainFew readers

• 2.0 Can SEO texts be edited?

  It is possible, but we do not recommend it. SEO texts allow search engines to correctly index the site and mobile applications. This way, more people will be able to find them. You can read the instructions for setting up the SEO parameters of the site here. Link to this article: hereFew readers

• 2.0 Add or edit the URL of a city webpage

  You can set a unique URL slug of a city webpage. In the Control Panel, click Settings → Cities. Locate the city you need and click the pencil icon. Click the System tab. In the Link field, enter the desired URL slug. Click Save. Customize the URL using Latin charaFew readers

• 2.0 Is it possible to format text, change fonts and their size?

  Unfortunately, text formatting of structural elements is not yet provided by the platform functionality. At the same time, changing the display of some elements can be implemented by adding emoji, as well as in Footer blocks of different pages through HTML tags. Link to this article: hereFew readers

• 2.0 What are the requirements for app preview images in the Play Market and App Store?

  Image previews must meet the following requirements: Android - 1242x2208px. iOS - 1242x2208px. + 1242x2688px. The image format can be png or jpg. Link to this article: hereFew readers

• 2.0 Is it possible to remove the main page of the site, transferring the client directly to the company page?

  The main page is a good tool for informing customers about promotions, new products or any other important information. It also performs a cover effect that allows you to visually remember your company/service, and therefore it is not possible to turn it off. At the same time, it should be noted that all partners who use our platform actively use the main page to draw the client's attention to current offers, news and service functionality. If necessary, in social networks, or third-party promoFew readers

• 2.0 Is it possible to prioritize the delivery type on the checkout page?

  To change the display order of delivery types, go to the Control Panel in Settings - Interfaces - Checkout - the Receiving Types block and click on the dots to drag and prioritize the delivery type. Link to this article: here (https://dots.crisp.help/en/article/is-it-possible-to-prioritize-the-delivery-tyFew readers

• 2.0 Displaying city category names on the site

  For the correct display of city category names, they should not be longer than 25 characters, including spaces. Also, you should not forget about entering the category names on the tabs with translations, for the correct display on the site and in the application in different languages. Link to this article: here (https://dots.crisp.help/en/article/displaying-city-category-names-on-the-site-1viFew readers

• 2.0 Do app download links change when they are updated?

  When updating iOS and Android applications, links on the site do not change. Link to this article: hereFew readers

• 2.0 Is it possible to auto-complete the address field after entering the first letters?

  At the moment, the option to autocomplete the address is in the development plan. Link to this article: hereFew readers

• 2.0 Is it possible to auto-complete the customer's address when placing an order?

  Yes, it is possible. The user will see a drop-down list with suggested addresses in the delivery address field when entering the address. Link to this article: hereFew readers

• 2.0 How to add a field to specify the number of persons on the site?

  To enable the display of the field that indicates the number of people, go to Control Panel → Companies → edit → General → the Allow customers to set the number of cutler field. Link to this article: hereFew readers

• 2.0 Do customers receive an "abandoned cart" notification if the user hasn't placed an order?

  Yes, a push notification about an "abandoned cart" arrives after 30 minutes to all users in the application who created a Cart, but did not complete the order. The link to this article is: here.Few readers

• 2.0 How to find out how many customers have installed the application?

  App installation statistics can be viewed in the Report, on the Marketing Report page, in the Firebase Analytics section. You can learn more about working with these indicators in the instruction. Link to the article: here.Few readers

• 2.0 Why is the restaurant menu not displayed on the website?

  The restaurant menu may not be available if the restaurant is paused. Before changing the status of a company, you need to check, and if necessary change, the status of all its addresses. Link to this article: hereFew readers

• 2.0 How can you share a link to a product, company or promotion?

  To share a link to the Institution, click the Share button on the institution's page Online In the application More details about setting up this link can be found in the article at link To share a link to thFew readers

• 2.0 Is it possible to add separate offer agreements for different companies on the site?

  Unfortunately, the platform functionality provides one link to the rules of the service. If desired, you can place a list of rules for each company separately in one Google document. Example - http://misteram.com.ua/rules Link to this article: hereFew readers

• 2.0 Where is the big logo icon displayed?

  This logo is displayed in a snippet with a link when sending it in instant messengers or social networks. (https://storage.crisp.chat/users/helpdesk/wFew readers

• 2.0 Is it possible to add a Facebook pixel to the site?

  The site can use the Facebook pixel. To do this, you need to generate the code yourself and add it to Google Tag Manager by going to Control Panel → Settings → Integrations → Google Tag Manager. In the Facebook account, it is possible to set up events that need to be tracked without a code. To do this, theFew readers

• 2.0 Is it possible to add an additional page to the site?

  Unfortunately, adding additional pages is not provided by the functionality of the platform. Link to this article: here.Few readers

• 2.0 The website is down. DNS_PROBE_FINISHED_NXDOMAIN error

  An NX Domen error is a problem with the name servers. It can occur in two cases: If you changed the server name in your hosting account If you have not paid for the domain rental. The client needs to check in his personal account of his domain to see if it is paid. Most likely, this is the problem. Link to this article: hereFew readers

• 2.0 How to switch the language on the website and in the mobile app?

  The language switcher on the website and mobile app is displayed if more than one language is enabled in the settings. You can enable or disable languages in the Control Panel → Settings → Languages → edit language → in the Status field you can select Active status. Link to this article: hereFew readers

• 2.0 Locating the user's city on the website and in the app, if there are several of them

  The city is located automatically based on the geo-position sent by the user's device. If the user's geo-position does not correspond to any of the cities, the first city from the list is displayed, according to alphabetical sorting. Link to this article: here.Some readers

• 2.0 Invoices for payment separately for each point, according to their turnover

  "Our platform provides for the functionality of splitting invoices between network points. This is how it works. We issue you an invoice for payment for all orders, and you issue invoices to your companies through the Control Panel. At the same time, for each restaurant, you can set the amount of the commission that is paid, enter the details for documents and invoices + acts of work performed will be generated automatically with the ability to edit them and control the status of each payment.Few readers

• 2.0 Why is the image in the mini slider displayed offset to the side?

  Keep in mind that each image has its own invisible borders, which can be set with different margins around the edges. Because of this, the image may be displayed offset to one side or the other. For a normal display, you need to edit the image and set it to the same value of indents along the edges. Link to this article: hereFew readers

• 2.0 Why is it important for companies to receive notifications in the Company Panel?

  Companies may have various situations, for example, they may run out of products, there may be a temporary lack of electricity, or something else. Acceptance of an order by a company is a confirmation that the company has seen the order, can fulfill it, and has taken it to work. Link to this article: hereFew readers