• 3.0 Switching the operating modes of the location in Dots Business

  Operating modes (statuses) allow you to manage the availability of the pick-up point to customers. To change the operating mode, tap the **Menu **button in the upper left corner. When you tap on the status button, a selection box will appear. The first status in the list will be selected by default. ![](https://storFew readers

• 3.0 Order card in the Dots Business app

  The order card contains complete information about the customer and their. Order cards are displayed in the New, Now, and Later tabs. Displayed elements of a collapsed card Timer with the date and time of the order being issued to the courier or customer. If you hover over the timer in the collapsed cardFew readers

• 3.0 Archive in Dots Business

  The Archive tab displays information about completed orders for the selected period of time, which can be downloaded as a PDF file. If necessary, you can view detailed information about completed orders here. Displayed elements Export button - Allows you to download an archive of all orders for the selecFew readers

• 3.0 Working with orders/pre-orders in the Dots Business app

  Before you start accepting orders, you need to log in to the Dots Business app or its web version. ** Table of Contents Accepting/Canceling a New Order Working with an Accepted Order Issuing an Order ** 1. Accepting/Canceling a New Order All new orders appear in the "New" tab. When a new order appears, the restaurant's phone number will receive a call if the integration with telephony is enabled. You will also hear a sound notification in the app or browser. ![](https://storaFew readers

• 3.0 How to log in to the Dots Delivery app

  The Dots Business app or its web version is used to manage orders at the point of delivery. Table of contents Authorization in Dots Business Log out of your account and app Authorization in Dots Business At the address level, you can go to the company's panel by clicking the New Panel button. To authorize, you need to specify an account, login, and password that will be provided by your mFew readers

• 3.0 Calling a courier in Dots Business

  The Call courier function is provided for the case when a customer orders pickup or delivery in an establishment through the establishment manager/cashier. In other words, the composition of the order is already known, and this functionality is used to get the order into our system and to process it for the courier. The Call courier tab is located in the side menu on the left in Dots Business. ![]Few readers

• 3.0 Place an order in the Dots Business app

  Placement of new orders from the app may be helpful in cases when customers want to place an order from the location, or by phone. Use the Call courier tab to place a new order. After placing it, working with it is the same as with a regular order. The Call courier tab is located in the side menu on the left in Dots Business. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/iFew readers

• 3.0 Processing reviews in the Dots Business app

  Reviews help to see the general mood of customers, respond to incidents in time and improve the quality of service. This is a necessary part of developing and improving business performance. Use the Reviews tab to manage customer reviews. You can work with customer reviews in Dots Business in the Reviews tab in the side menu. Displayed elements The number at the top of the screen/page is the aFew readers

• 3.0 Statistics in Dots Business

  Statistics contains summary information about the orders of the selected point and can be viewed in Dots Business in the side menu under the Statistics tab. Displayed elements At the top of the screen, there is a filterFew readers

• 3.0 How to log in to the Dots Business app

  The Dots Business app or its web version is used to manage orders at the location’s level. Table of Contents Authorization in Dots Business Logout from account and app Authorization in Dots Business At the address level, you can enter the company’s panel using the New Panel button. To log in, you need to specify the account, login and password provided by your manager. Account. A uniFew readers

• 3.0 Menu in Dots Business

  To manage the company menu, use the Menu tab. To access this tab, you must have the appropriate access rights. Displayed items. The Categories tab. All products (dishes) of the company are divided into categories and displayeFew readers

• 2.0 Menu in Dots Business

  The Menu tab is used to manage the company’s menu. You must have the appropriate access rights to enter this tab. Displayed elements. Categories tab. All products (dishes) of the company are divided into categories and diFew readers

• 3.0 Settings in Dots Business

  In the Settings tab, you can edit the app's interface and how its sections are displayed. Displayed elements Show test and demo. This toggle is used to enable/disable orders created by employees for testing. Dark theme. When this toggle is enabled, the app’s interface will be displayed in a dark themeFew readers

• 3.0 Call courier feature is unavailable

  **The message "We cannot create an order. Restaurant ... is not accepting orders at this time. Please try again later." appears in the company panel in the following cases: The company is on pause The company is not operating according to its schedule Link to this article: here. **Few readers

• 3.0 Cashier/company manager instructions

  The main task of the cashier/company manager is to receive and process notifications and orders in the Dots Business app. He is also responsible for issuing the order to the courier/customer and placing orders at the company location itself. Work duties of a cashier Depending on the access, the duties of the cashier may include: Receiving new notifications. Work with orders (confirmation, modifFew readers

• 3.0 Notifications in the Dots Business app

  The Notifications tab displays all notifications about cancelled orders and new reviews. New review notification When a new review appears, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you maFew readers

• 3.0 Working with Cashback in the Company Panel

  In this tab you can work with Cashback from the Company Panel. The cashier/manager can manuallycharge/withdraw points to the customer's Cashback. The Cashback tab is located in the side menu of the Company Panel. The cashier/manager of the company can find the customer by their phone number and conduct the necessary cashback operation. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb85Few readers

• 3.0 Managing your menu in the Dots Business app

  The "Menu" tab is used to manage the company's menu. You need to have the appropriate access rights to access this tab. Categories tab. Displayed elements: All of the company's products (dishes) are divided into categories and sorted alphabetically. The panel of each product contains: ![](https://storage.crisp.chFew readers

• Order assembly mode in the Company Panel

  Additional Company Panel mode for businesses that pick orders containing many items (grocery stores, shops, pharmacies). In this mode, an «Order assembly» button appears in the order card. It opens a separate window with a list of items: the employee marks each item as picked, sees the product barcode next to it, and can compare it with the product in hand. The «Order assembled» button in this window remains inactive until all items are marked. «Assembled» is a separate order status; it does notFew readers