• How to log in to the Dots Business app

  Use the Dots Business app or its web version to manage orders at the location level. Table of contents Authorization in Dots Business app Authorization in the web version Log out of your account and app Additional features 1. Authorization in Dots Business app Before getting started, ** download the app from Google Play **. Your manager will provide you with the account name, login, and password for authorizPopular

• 2.0 The life cycle of a delivery order (broadcast mode)

  To get started, you need to log in and start your shift. See ** here ** for more details. The order life cycle consists of several key stages, which are controlled in the Dots Delivery app. Table of contents Selection of locations Accepting new orders from the list Accepting new orders on the map Arriving at the company location Receiving an order at the company location Order delivery Receipt ofSome readers

• Processing reviews in the Dots Business app

  Reviews help to see the general mood of customers, respond to incidents in time and improve the quality of service. This is a necessary part of developing and improving business performance. Use the Reviews tab to manage customer reviews. The number in the tab shows the number of unprocessed reviews. Displayed elements At the top of the screen/page, there is a filter for reviews by month and year. !Some readers

• 2.0 The life cycle of a delivery order (broadcast mode + virtual account)

  To get started, you need to log in and start your shift. See ** here ** for more details. The order life cycle consists of several key stages, which are controlled in the Dots Delivery app. Table of contents Selection of locations Accepting new orders from the list Accepting new orders on the map Arriving at the company location Financial info in the order card Receiving an order at the company locatSome readers

• 2.0 Switching the statuses of a company location in the Dots Business app

  Operating modes (statuses) allow you to manage the availability of the company location for customers. To change the status, tap on the corresponding button in the upper right corner. It is called “Pause” or “Change” depending on the current status of the location. When you tap on the button, you’ll see the status selection window. ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/imaSome readers

• 2.0 Place an order in the Dots Business app

  Placement of new orders from the app may be helpful in cases when customers want to place an order from the location, or by phone. Use the New order tab to place a new order. After placing it, working with it is the same as with a regular order. To place a new order, go to the New order tab and fill in all the required fields: Customer’s name. The name of the customer who will receiSome readers

• 2.0 Cashier/company manager instructions

  The main task of the cashier/company manager is to receive and process notifications and orders in the Dots Business app. He is also responsible for issuing the order to the courier/customer and placing orders at the company location itself. Work duties of a cashier Depending on the access, the duties of the cashier may include: Receiving new notifications. Work with orders (confirmaSome readers

• Working with orders/pre-orders in the Dots Business app

  To get started, you need to ** log in ** to the Dots Business app or its web version. Table of contents How to confirm/reject a new order Working with a confirmed order Order pickup How to confirm/reject a new order All new orders appear in the Notifications tab. When a new order appears, the company location receives a phone call with a request to check a new notification. When a new order aSome readers

• 2.0 Dots Business app

  The Dots Business app is a workplace for a cashier, waiter, and company manager. Here you can confirm, manage and cancel orders. In addition, this app allows you to place a new order, work with reviews and reports, as well as manage the company menu. Table of contents In process Order card Notifications Reviews New order Archive Reports Menu [In process](https://dots.crisp.Some readers

• 2.0 Full order life cycle

  The order life cycle consists of several key steps, each of which is very important: Placing an order Distribution of an order for a company location Order acceptance by courier Receiving an order by courier Order delivery Receiving of order by customer Working with customer reviews [](https://dots-platform.intercom-attachmSome readers

• 2.0 View archive and statistics of orders in the Dots Business app

  The Archive tab contains a summary of completed orders for the selected time period. It also has a list of all completed orders, which can be downloaded in PDF format. It helps you to view detailed information on orders. Available elements At the top of the page are filters and settings that include: Fields for choosing a time interval. ![](https://storage.crisp.chat/users/helpdeskSome readers

• 2.0 View reports in the Dots Business app

  Use this tab to view location statistics and key operational metrics over the past months. To access this tab, you must have the appropriate permission. Available elements The filter at the top of the page lets you filter reports by moths/year. The report for the current month will be available only after its end.Few readers

• 2.0 Menu management in the Dots Business app

  Use the “Menu” tab to manage the company menu. To access this tab, you must have permission. Available elements All products (dishes) of the company are divided into categories and sorted alphabetically. The panel of each product contains: Product name. The name of the product in all locations of the companFew readers

• 2.0 Notifications in the Dots Business app

  The Notifications tab displays all new orders, as well as notifications about canceled orders and new reviews. In addition, notifications allow you to confirm or reject new orders. Table of contents New order notification New review notification Cancelled order notification Sound alert managementFew readers

• Order card in the Dots Business app

  The order card contains complete information on the order and customer info. Order cards appear in the In Process, Notifications, and Archive tabs. Order cards can be white, green, yellow, or gray. White. An active or a successfully completed order. Green. The order is ready for pickup. Order card turns green only after taping "Order is ready". ![](https://storage.crisp.chat/users/hFew readers

• 2.0 What do the order colors in the Company Panel/Dots Business mean?

  Yellow - a pre-order for a specific time, which was accepted by the company in Notifications and it went to the In Progress tab. Green - the order is ready for dispatch. Changes color after clicking on the button - Order is ready. White - active order, successfully completedFew readers

• 2.0 Manage customer reviews in the Dots Business app

  Reviews help to see the general mood of customers, respond to incidents in time and improve the quality of service. This is a necessary part of developing and improving business performance. Use the Reviews tab to manage customer reviews. The number in the tab shows the number of unprocessed reviews. AvailablFew readers

• 2.0 Configure the estimated pick-up time options in the Dots Business app

  Select which estimated pick-up time options will be available when accepting a new order in the Dots Business app. To set up the feature: In the Control Panel, click Settings = Cities tab. Locate the city you need and click the pencil icon. Click the Delivery = General tab. In the Order dispatch time in companies field, select the desired option. Click **SaFew readers

• 2.0 Dots Business app self-diagnosis mode

  In the event of a problem or problem with the Dots Business app, you need to view the “App Details” screen. It contains basic technical information about the device and app permissions. If you need to view technical information about the app, swipe right, and tap Application Information in the menu that appears.Few readers

• 2.0 Statistics in Dots Business

  Statistics contain summarized information about the selected location’s orders, which can be viewed in the side menu of Dots Business app, Statistics tab. Displayed elements At the top of the screen there is a filter for the timFew readers