Companies
2.0 Control Panel. Editing a Company. Editing Addresses. Delivery areas
In this tab, you can configure the area within which it will be possible to place orders with delivery from a specific location (delivery point, pick-up point). Setting up the delivery area: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired release point. Go to the Delivery areas tab. If necessary, remove the toggle in the field **Use the city deSome readers2.0 Control Panel. Editing a company. Catalogue. Product creation/editing. General
On this tab, the main parameters of goods (dishes) are created and adjusted when added or edited. After configuration, the products will be available for orders of the client part of the service. Settings settings Open the Institutions section. Click on the edit icon opposite the desired company. Select the Catalog tab and select Product. Click on the edit icon opposite the desired product or the Create button. Enter the required information in the appropriate fieldsSome readers2.0 Control Panel. Editing a Company. Catalogue. Editing a group of modifiers. General
A group of modifiers is a combination of possible product parameters based on the principle of similarity. A product or categories of products may have one or several groups of modifiers, according to which the customer has the opportunity to choose the desired characteristics of the product at his own discretion. Setting up Open the Settings section of the Control Panel. Click on the edit icon opposite the desired company. Open the tab **Catalog **=> Modifier Groups.Some readers2.0 Control Panel. Editing a Company. SEO
This section contains meta tag settings for company web pages and footer text fields on menu page and promotions page. Setting up SEO texts: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the SEO tab. Fill in the appropriate fields. Click Save. . Leave this field blank if you don't want to send data. Before setting up the integration, you must select Webhooks in the General tab in the **Active POS **system field. And if necessary, turn on Auto-synchronization when accepting an order, which involves the automatic transfer of data from the Restaurant Panel to the teSome readers2.0 Control panel. Editing a Company. Orders Workflow
This settings section is duplicated for ease of setting. When selecting the Order Settings tab, the system switches to city-level settings. More details in the article at the link. Link to this article: here.Some readers2.0 Control Panel. Editing a Company. Editing Addresses. General
In this section, the coordinates of all company's delivery points (pick-up points, locations) are displayed. Their setting is necessary to display the location in all elements of the system and correctly calculate the time of delivery and issue of the order. You can also set the status and priority of the address and select the POS system with which the delivery point works. Setting up an Address: Select the Companies section in the Control Panel. Click on the edit icon opposite thSome readers2.0 Control panel. Editing a company. Copy Company
This function allows you to create a copy of the company in the selected city. When copying, all company settings are transferred, except for its addresses and settings at this level. Copying company settings Select the Company section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Copy => Facility. Select the required city in the Copy company to city field. Click Save. . Orders will be distributed to the delivery point only during its business hours. Setting up working schedule: Select the **Companies **section in the Control Panel. Click on the edit icon opposite the desired company. Go to the **Addresses **tab. Click on the edit icon opposite the desired location. Go to the Schedule subsection Specify the working hours of the dFew readers2.0 Control Panel. Editing a Company. Delivery. Informers
This tab allows you to configure Informers about the speed and cost of delivery on the website and in mobile apps. It also contains **Translations **of these fields into other languages. Setting up Informers: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Delivery tab => the Informers subsection. Fill in the required fields (see below). Click Save. . You can also add, edit and delete addresses here. Setting up Addresses: Open the **Companies **section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Displayed elements: Search field. Allows you to find the necessary address of the coFew readers2.0 Control Panel. Editing of the institution. Catalogue. Products
This tab displays information about all the company's products in the form of a table. This is also where you add, adjust, and delete selected products. How to find the tab: Open the Institutions section. Click on the edit icon opposite the desired company. Go to the tab Catalog = > Products. Displayed items Search field. Allows you to find the necessary product by name. **Filter byFew readers2.0 Control panel. Editing a Company. Catalog. Editing a modifier. General
Modifiers are additives to the main composition of products, for example, syrup for coffee or cheese for pizza. Use the Modifiers tab to create or edit the settings of an already created modifier. Settings Open the Companies section. Click on the edit icon opposite the desired company. Select the Catalog subsection. Go to the Modifiers tab. Click the edit icon next to the desired modifier or the Create button. Enter the required information in the apprFew readers2.0 Control Panel. Editing a Company. Editing Addresses. Types of receiving
In this tab you may configure types of receiving which will be available to customers when placing an order. Setting up Types of receiving: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Types of Receiving tab. Set the appropriate checkboxes in the fields of desired types. Click Save.  surcharges. How to set up these fields: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Delivery tab → General tab. Make the necessary settings in the appropriate fields (see below). Click Save. . Click Save. . Click Save. Customization requirements: Standard taxes. On - The standard tax is used, which is specified in the main seFew readersConfiguration of the "Recommended Items" feature
The recommendation feature allows you to suggest additional items to customers during checkout based on the contents of their cart. Recommendations are displayed as a separate block on the cart page and help increase the average order value and improve cross-selling. | Important! If you have multi-catalog enabled, the system automatically filters recommendations according to the customer’s delivery address. Items that are suspended for a specific address will not be displayed — no additional coFew readers2.0 Control Panel. Editing a Company. Timings
In this tab, the basic parameters of delivery are set. These parameters allow you to set the standard time of issuing orders at the company level and the format of their receiving time (slots or exact time), which allows you to increase the time frame of order delivery in planned logistics. Setting up Timings: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Timings tab. Set the necessary settings in the correspoFew readers2.0 Control Panel. Editing a Company. Editing Addresses. Payments. General
In this tab, you can choose an online payment provider for a specific delivery point (pick-up point, location) that has already been added to the system earlier. Setting up payment provider: Open the **Companies **section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Payments => General tab. In the Online Payment Provider field, select the merchant thFew readers2.0 Control Panel. Editing a Company. Editing Addresses. Monitoring Panel
This section lists the phone numbers to receive automatic calls, as well as calls from the operators of the Monitoring Panel. The value of the maximum number of orders per hour, which can be accepted by one location, is also filled in here. This value is used to inform the cashiers and managers about the kitchen's busyness. Setting up the Monitoring tab Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tFew readers2.0 Control panel. Editing a Company. Invoices
This tab is relevant for services that provide services to other companies. The field indicates the percentage of the commission for the delivery service. The specified percentage is calculated from the total turnover of the point of issue for a specific month. Settings: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Invoices tab. Enter a value in the Commission field. Click Save.  or category of goods. To add new packaging: Click Companies. Choose the company you need and click the pencil icon. Click Catalog and then Packaging. Click Create a package. Set up the newly created packaging (more details below). Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_zj6rxFew readers2.0 Set the company’s priority
Set the priority which affects the order of companies on the city webpage. To set company priority: Click Companies on the Control Panel menu. Locate the company you need and click the pencil icon. Click General. In the Priority field, set the desired value. Click Save. The higher the value, the higher the priority. If you set a decimal value, itFew readers2.0 Control Panel. Editing a Company. Packaging
This section allows you to set up paid or free outer packaging for orders. The selected type of packaging will be used for all orders of the company, regardless of the type of goods and meals. Setting up the "Packaging" section: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Packaging tab. Set the appropriate settings. Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c320Few readers2.0 Control Panel. Editing a Company. Catalog. Categories
This tab displays information about all categories of the company's products. This is also where you add, customize, and delete selected categories. Categories are created to structure the company's products. How to find the tab: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to Catalog => Categories tab. Displayed elements:Few readers2.0 Control panel. Companies. Editing the Company. Сatalog. Products. Product editing. SEO
In this tab, you can configure the SEO description of the product. The platform's functionality allows you to specify unique meta tags for each product. Correctly filling in each card will help to improve your search engine rankings. Meta Title, Meta Description are meta tags that are responsible for the relevance of product web pages in search results. Settings. Open the Company section in the Control panel. Click the edit icon next to the desired company. Select the *CatalogFew readers2.0 Control Panel. Editing a Company. Payments
In this tab you can enable or disable online payment and terminal payment. Setting up the "Payments" tab for the company Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Payments tab. Set the required settings and click Save. Setup requirements Online payment. Allows you to activate online payment acceptanceFew readers2.0 Control Panel. Editing a Company. Catalog. Editing a Category. Schedule
In this tab, the category activity schedule is configured. Setting up a Category’s Schedule: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Catalog => Categories. Click the edit icon opposite the desired category or the Create button. Go to the Schedule tab and enter the necessary information in the appropriate fields (see below). Click Save. ![](https://storage.crisp.chat/usersFew readers2.0 Control Panel. Companies. Creating a Company
If there is already an existing company and there is a need to create the same or similar one, it can be copied to any previously created city. When copying, all company settings are transferred, except for its addresses. | Read more about copying a company in the article. If you want to create a completely new Company, go to the Control Panel => the Companies section => click the **Create buFew readers2.0 Control panel. Companies. Editing the Company. Сatalog. Packaging
This tab displays information about all types of packaging for the company's products. This is also where you add, configure, and delete the selected packages. Available elements: +Create a package. Opens the page for adding a new package. Below is a table with a list of packages, which contains the foFew readers2.0 Control Panel. Editing a Company. Catalog. Creating/editing a Category. General
On this tab, the main parameters of the category are created and adjusted during its creation or editing. Categories allow you to structure certain products of the company for ease of search. Setting up a Category: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to Catalog => Categories tab. Click the edit icon opposite the desired category or the Create button. Enter the required information in the **GeneraFew readers2.0 Control Panel. Editing a Company. General
This tab contains general settings for the company. Setting up the General tab for the company: Select the Companies section in the Control Panel. Click on the edit icon next to the desired company. Go to the General tab. City. The city in which the company was created. This field is not available for editing. Name. Company’s name which will be displayed in all system elements,Few readers2.0 Control Panel. Editing a Company. Catalog. Editing a Category. Graphics
In this tab, you can configure how the category will be displayed on the website and upload an image for it. You need to add the image when the display type is Grid. Setting up Graphics tab: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Catalog => Categories. Click the edit icon opposite the desired category or the Create button. Go to the Graphics tab and enter the required informationFew readers2.0 Control Panel. Companies. Company management
This section displays information about all the companies in the city. This is also where companies are added, configured and deleted. Displayed elements Top part of the page Search box. Allows you to search for the particular company by its name. Filter by city. Displays all companies according to the city specified in the filter. Filter by status. Shows a list of companies accordingFew readers2.0 Control Panel. Editing a Company. Graphics
This tab contains settings for the company - logo, cover and maxi-cover. Setting up the "Graphics" tab for the company Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Graphics tab. Setup requirements Logotype. This setting allows you to upload a company logo that will be displayed to customers on the website and mFew readers2.0 Control panel. Companies. Editing the Company. Сatalog. Products. Product editing. Table of nutrients
If required, you can provide information on the energy and nutritional value of the product (dish). This data appears on the product card in its full description. To add nutritional value: Select the **Companies ** section in the Control Panel. Go to the Catalog => Products tab. Click on the edit icon next to the desired product and go to the Table of nutrients tab. Enter the required information in the appropriate fields. Click Save. . An SMS with a confirmation code won’t be sent to a customer if he has at least one successfully received order. Instead, a push notification appears in the app. Type of SMS (SMS with aPopular2.0 Control panel. Users. Users. Users list. Create a user. Operator of the Monitoring Panel
Creating a Monitoring Panel operator allows you to add a new user who will be able to manage orders in the panel. Open the Users section of the Control Panel. Select the Users tab => Users list. Click the Create button. Fill in all required fields. Click Save. Setup requirementsSome readers2.0 Control panel. Users. Users. Users list. Create a user. Courier delivery service
Creating a courier allows you to add a new delivery service courier to the system, whose duties will include the delivery of orders in a specific city. Creating a courier account consists of two stages. 1. Adding a courier and automatically creating a user Select the Settings section in the Control Panel menu Click on the edit icon opposite the desired city Open the section Delivery => Delivery Fleets. Click the edit icon next to the desired delivery service in the list.Some readers2.0 Control panel. Users. Customers. Customer groups. Creating a group of customers
Customer groups allow you to create samples of users using their phone numbers. After that, you can create push-mails, separate promo campaigns or cashback accruals/debits, etc. for each individual group. || Importantly! The client group is formed only from users who are already in the system. If a number is not added, you must first create a user for it, and then add it to the Client Group. ManagementSome readers2.0 Control panel. Users. Customers. Phone blacklist
The Black list of numbers tab allows you to block numbers for sending SMS authorization codes automatically or in manual mode, thereby not spending money on fraudulent SMS confirmations. Settings: In the Control Panel, open the Users section. Select the **Customers **section. Open the Phones blacklist tab. Displayed items Filter by date. Can be used to download a list of numbers foSome readers2.0 Control panel. Users. Users. Users list. Create a user. Full access
Creating this role of user allows you to add a Moderator with full control access to the system. Create a user with full access Open the Users section of the Control Panel. Select the Users tab => Users list. Click the Create button. Fill in all required fields. Click Save. Setup reqSome readers2.0 Control panel. Users. Customers. SMS Log
The SMS Log tab allows you to view the text, status, recipient's phone number, date/time of sending and provider of all SMS messages that were sent, as well as search by the recipient's phone number. Settings In the Control Panel, open the Users section. Select the Customers section. Open the SMS Log tab. Displayed items Search filter by status. Allows you to search SMS aSome readers2.0 Control panel. Users. Users. User roles. Create a user role
This feature allows you to create a new moderator role and configure the appropriate access rights for it. User role settings determine moderators' access to system functionality. Create a user role Select the Users section from the Control Panel menu. Open the section Users => User Roles. Click the Create button. Set the settings for the new role. Click Save. Setup reSome readers2.0 Control panel. Users. Users. User roles
This section creates, edits, and deletes user roles. This allows you to limit the access to the functionality of the platform for each group of users (restaurant manager, call center operator, marketer, etc.). Settings Select the Users section from the Control Panel menu. Open the section Users => User Roles. Displayed items Filter by name. Performs a quick search by role name.Few readers2.0 Control panel. Users. Customers
This section displays a list of all service clients and additional information about them in the form of a table. Settings Select the Users section from the Control Panel menu. Open the Clients section and go to the Clients tab. Displayed items Top of the page Search field in the list. Allows you to search for customers by phone number, name, email. **The filter field isFew readers2.0 Control panel. Users. Users. Users list
In this section, a list of all system users of the service with the Moderator access level and additional information about them is displayed in the form of a table. It also adds and edits users. Settings Select the Users section from the Control Panel menu. Open the section Users => List of users. Displayed items Top of the page Search for items. Allows you to search for userFew readers2.0 Users. Customers. Customer groups. Cashback
This tab contains settings that allow you to credit and debit cashback to certain groups of users. Depending on the business objectives, you can use the loyalty program for the desired purposes, namely to credit cashback to loyal customers, reward users who have not placed an order for a certain period, or write off users. Open Users and open the Customers => Customer groups section. Create a Customer groups to whom you want to credit/write off cashback. ** [Learn more](https:Few readers2.0 Control panel. Users. Users. Users list. Create a user. Restaurant manager
Creating a restaurant manager allows you to add a user who will be available to manage one or more businesses in the selected city. Creating a restaurant manager Go to Users => Users => Users List in Control Panel. Click the Create button. Fill in all the fields in the tab. Click Save. FFew readers2.0 Control panel. Users. Customers. SMS Anti-fraud
This section is intended to fix suspicious numbers, namely those that have sent more than 15 SMS per month. Numbers included in this list can be blocked manually. Numbers to which no user has been created and more than 15 SMS have been sent are automatically blocked. Also, for convenient orientation in the client's reality, data on the number of orders has been added. Settings: In the Control Panel, open the Users section. Select the Customers section. Open the **SMS Anti-fraFew readers2.0 Control panel. Users. Users. Users list. Create a user
This functionality allows you to add a new user account and grant him the appropriate rights. This allows you to restrict access to system settings for different users depending on their responsibilities. Creating a user Open the Users section of the Control Panel. Select the Users tab => List of users. Click the **Create **button. Fill in all required fields. Click Save. SeFew readers2.0 Control panel. Users. Customers. Customer groups. Customers
In this tab, you can add or delete customers in the selected group. Settings Select the Users section from the Control Panel menu. Open the Clients section and go to the Client Groups tab. Click the edit icon next to an existing group and go to the Clients tab. Make the necessary settings and click Save. | When creating a new group, the Clients tab, which allows you to add users to the group, will be available after filling in the Group Title field iFew readers2.0 Users. Customers. Customer groups. Creating customer groups
User groups allow you to create selections of customers using their phone numbers. After that, you can create push mailings or separate promotional campaigns for each individual group. || Important! A customer group is formed only from users who already exist in the system. If a number is not added, it must first create a user and then add it to the Customer Group. Each element of the list contains:Few readers
Marketing
2.0 Сontrol panel. Marketing. Company promotions. Discounts
This type of promotion allows you to set a certain percentage of the discount or a fixed amount, which will apply to a product (dish), a category of products, or the entire menu of a certain establishment. The discount will be valid for all addresses of the company depending on the selected schedule of the promotion. Creation of a promotion of the type "Discount" Select the Marketing section in tSome readers2.0 Control Panel. Cities. Marketing. Promo codes. Creation of a promo code
To create a promo code, you need The promo code must be tied to a pre-created promotion. Therefore, you must first create an Action at the company level or at the city level. Add a promotional campaign. Control Panel → Marketing → Promo Codes → Create. . Click Save. . For example, you can automatically send a welcome push notification, an SMS with a promo code, or accrue cashback to a user who has just installed the app and registered. This trigger belongs to the group of "User" triggers, unlike triggers related to orders ("Order Created" or "Order Completed"). It does not require creatinFew readers2.0 Control Panel. Cities. Marketing. City promotions. Discounts
This type of promotion allows you to set a certain percentage of discount that can be applied to the order price when using a promo code. This promotion can be applied to all orders in the city, regardless of company or location. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Discounts tab. Click Create. Add the required information (more details below). Click Save. . Click Save. . Click Save. . Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c320Few readers2.0 Control Panel. Cities. Marketing. Creating Media popups
Media popups are used to display important information on the website and in the app, promotions, news of the establishment, and various ways to encourage customers to place an order in the form of the establishment's Pages. To create a Media popup for your company, you need to: In the Control panel, go to the Marketing section. Click the Media popup tab. Click the +Create button and add the necessary information. Click Save. ![](https://storage.crisp.chat/users/Few readers2.0 Control Panel. Cities. Marketing. Promo codes. Generator. Manually
Use the Generator tab to manually generate promo codes for a specific promo campaign. In addition, you can restrict the use of a promo code to a specific user or user group. To manually create promo codes: Select Marketing in the Control Panel. Click Promo codes. Locate the campaign you need and click the pencil icon. Go to the Generator > Manually. In the Code name field, add the name of a promo code itself. If required,Few readers2.0 Control Panel. Cities. Marketing. Media popup
This tab contains the settings for media notifications, or more simply, the Stories of a particular company. Media notifications are used to display important information on the website and in the app, promotions, news of the company, and various ways to encourage customers to make an order. A media notification has a button that can be clicked on any link where you want to take the customer, such as a promotion, dish, or category. Settings: In the Control panel, go to the Marketing seFew readersMarketing. Scenarios. Birthday Scenario Triggers
This article describes how to configure marketing scenarios based on the customer's birthday in the Dots admin panel. | We recommend reviewing the general instructions for the scenario functionality via the link before setting up. Birthday triggers are a type of scenario triggers that allow you to automatically launch marketing scenarios based on the customer's date of birth. They belong to the "User" trigger group. Two biFew readersMarketing. Scenarios. Crediting Cashback
The action “Credit cashback” allows scenarios to automatically credit a specified amount of cashback to the user's balance when the scenario is triggered. This is a convenient way to reward users without any manual actions. For example, you can set up a scenario that automatically adds 50 cashback to a client’s balance after their first order, registration in the app, or on their birthday — fully automatically. | Important! Before enabling this action, make sure the cashback function is enabledFew readersMarketing. Scenarios
Contents What are scenarios? How to access scenarios Scenario list Creating a scenario Triggers Delay Trigger limitations Once per order / Once per user Cancellation conditions Success conditions Actions — Messages Actions — Cashback Message placeholders Translations Scenario tasks Task statuses Task result statuses Canceling pending tasks Scenario history Feature activation Access permissions PFew readersMarketing. Scenarios. Generate promo code
The "Generate promo code" action allows scenarios to automatically create a unique promo code for a user when the scenario is triggered. The generated code can then be sent to the user via SMS or Push notification. For example, you can configure a scenario that generates a personalized promo code and immediately sends it to the customer in a message — fully automatically, without any manual steps. | We recommend reviewing the general instructions for the scenario functionality [via the linkFew readers2.0 Control Panel. Cities. Marketing. City promotions. Free Delivery
This type of promotion allows your service to compensate the cost of delivery if the total customer's bill exceeds a certain amount. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Free Delivery tab. Click Create. Add the required information (more details below). Click Save. . Click Save. . Click Save. . Click Save. Setup requirements: Status. City status lets you control the availability of the city andFew readers2.0 Control Panel. Cities. Managing cities
This section displays information about all created cities. You can also add, customize, and delete cities here. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Displayed elements Top of the page Search field. Allows you to find a city from the list by name. Filter by status. Displays a list of cities according to the specified status inFew readers2.0 Set the recommended number of orders per hour for 1 location
You can set the recommended number of orders per hour for a single location. It allows you to inform your employees about the overall location workload. To set the recommended number of orders: In the Control Panel, click Settings → go to the Cities tab. Locate the city you need and click the pencil icon. Click the Monitoring tab. In the Recommended number of orders per hour for 1 location field, set the maximum number of orders. Click **SavFew readers2.0 Add an important notice for all customers
Add a custom notice that appears to your customers on the website and when they open the app. To add a notice: In the Control Panel, click Settings → go to the Cities tab. Locate the city you need and click the pencil icon. Click the Texts tab. In the Customer notice field, add a notice that will appear to customers. Click Save. ** ExamplesFew readers2.0 Logistics management
Timely delivery is a key stage of the entire order processing cycle. Dots Platform has all the necessary tools for flexible logistics configuration. Table of contents General information Setting tariff zones and delivery areas Set up the key logistics parameters Setting working distances for couriers Determination of customer addresses General information Different types of couriers are able to use the system, while the use of foot couriers, bicycles, and ground robots (inSome readers2.0 Set up the default delivery fleet
Select the priority delivery fleet, which will be in charge of delivering all city orders. To select the default delivery fleet: In the Control Panel, click Settings. Select the city you need and click the pencil icon. Click the Delivery - Driver distribution tab. In the Default delivery fleet field**,** select the desired option. Click Save.Few readers2.0 Set up the inside delivery
Let your customers receive their orders right in their hands. To enable inside delivery: In the Control Panel, click Settings tab and go to the Cities tab. Locate the city you need and click the pencil icon. Click the Delivery → Tariffs tab. Select the Delivery checkbox. In the Inside delivery cost field, set the extra fee for the inside delivery. Click Save. . Click Save. Setup requirements: Link. If the service involves work in several cities, the field willFew readers2.0 Control Panel. Editing a City. Social
Each webpage includes social media buttons for Facebook and Instagram. You can add links to desired pages so that your customers can follow you on social media. To add social media links: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click Social. Fill in all the required fields (see below). Click **SaveFew readers2.0 Control Panel. Editing a City. Texts
In this tab, you can set up translations for the Information about online payment and Customer notice fields, as well as fill in the case declensions fields for the city name. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click Texts. Fill in all the required fields (see below). Click Save. . Click Save. ![](https://storage.criFew readers2.0 Control panel. Settings. Editing a city. Delivery tab. Tariffs
After choosing the ** configurable delivery price ** , you need to set the tariff zones. These zones can be represented as circles with locations in the center. To set the tariff zones: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Tariffs tab. Set the necessary settings Click Save. ![](https://storagSome readers2.0 Control panel. Settings. Editing a city. Delivery tab. Order Merging
If two orders can be delivered within a single route, the system can merge them together. This optimizes the delivery process, saves time and resources. Table of contents: Enable automatic merging of orders Max. delivery time of merged orders Time buffer between pick-ups After enabling this feature, the system will automatically merge two orders within the single route and close delivery time.Few readers2.0 Control panel. Settings. Editing a city. Delivery tab. Driver Distribution
You can choose the way new orders will be assigned among the couriers on duty. To choose the order assignment mode: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Driver Distribution tab. In the Order assignment mode field, choose the desired mode. Click Save. Available modes: 1Few readers2.0 Control panel. Settings. Editing a city. Delivery tab. Courier Tracking
This feature lets your customers see the courier’s location when waiting for their order to be delivered. To enable the feature: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Courier Tracking tab. Select the Real-time courier tracking checkbox. Click Save. After enabling the feature,Few readers2.0 Control panel. Settings. Editing a city. Delivery tab. Ether
The broadcast mode allows couriers to take unassigned delivery orders. In addition, couriers can be assigned to specific locations by selecting the corresponding filter in the ** Dots Delivery app ** To enable the broadcast mode: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Ether tab. Turn on the switch in the Broadcast modeSome readers2.0 Control panel. Settings. Editing a city. Delivery. Delivery fleets.
The Delivery fleets subsection shows information about all delivery fleets of the selected city. It appears only when you select a city in the city menu. Here you can add new or configure the existing delivery fleets. !Note: The "Delivery Fleets" subsection appears in the city management block when you select a specific city. Available elements: The Create a delivery fleet button opens theFew readers2.0 Control panel. Settings. Editing a city. Delivery. Editing Delivery fleets. General tab
When adding new or configuring settings of the existing delivery fleet, you can set up general parameters that affect the work of couriers. To configure the delivery fleet settings: Select Settings → Cities in the Control panel. Locate the city you need and click Delivery fleets. Locate the delivery fleet you need and click the pencil icon, or click +Create a delivery fleet to add a new one. In the General tab, configure all necessary settings (moreFew readers2.0 Control panel. Settings. Editing a city. Delivery. Editing Delivery fleets. Couriers tab
The Couriers tab lets you add new couriers to the selected delivery fleet or configure settings of the existing accounts. Available elements: +Create. Opens the [page for adding a new courier](https://dots.crisp.help/en/article/20-control-panel-users-users-users-list-create-a-user-courier-delivery-serviFew readers2.0 Control panel. Settings. Editing a city. Categories. Add a company filter (city category)
Company filters (city categories) allow you to filter city companies by the product types. They appear In the company selection filter on the city webpage and in the app, as well as in the list when creating a company category. To add a new category: In the Control Panel, click Settings → Cities. Locate the city you need and click the pencil icon.Few readers2.0 Control panel. Editing a city. Categories. General tab
Use city categories to categorize all available products, i.e., Drinks, Food, Desserts, White meat, Wine and create company categories. Customers can also use them to filter the city companies on the website and in the app. Available elements: Name. City category title. DoubSome readers2.0 Control panel. Editing a city. Reports
This subsection contains a link to the city report. You can use reports for analytics, marketing activities planning, and performance improvement. Note: For accessing the data report you must select a city in the city menu and have access to the companies’ financial report. The report in Google Data Studio consists of six pages: ** [Key metrics](https://dots.crisp.help/en/article/20-data-report-keFew readers2.0 Control panel. Settings. Interfaces. Color scheme
Set up the colors that appear in various UI elements of the website and in the app. To set up the color scheme: In the Control Panel, click Settings. Click the Interfaces => Color scheme tab. Add or change color codes in the corresponding fields (more details below). Click Save. Setup requirements: Key elements color. A HEX color code in "#EEE111"Few readers2.0 Control panel. Settings. Interfaces. Web: Graphics
You can add or change the project logo and the website favicon by using the website settings. Open the Settings section in the Control Panel. Go to the Interfaces tab. Go to the Web: Graphics tab. Add or change the necessary icons (see below). Click Save. Available settings: Small logo icon. Appears in the Control Panel. The maximum resolution ofFew readers2.0 Control panel. Settings. Interfaces. Web: Main page. Header
This tab configures the parameters of the Header block, such as the horizontal logo (64 px in .png format, no more than 1 Mb) and horizontal logo for the menu (495 x 330 px in .png format, no more than 1 Mb). Configuring the Header block Open the Settings section in the Control Panel. Go to the Interfaces tab → Web: Main page. Click on the edit icon next to the Header block. Enter or change the required information in the General tab. ClickFew readers2.0 Control panel. Settings. Interfaces. Web: Main page. Start screen
This block contains an image or a short video that appears to customers when they open the home page. This block also contains the button with a link to the city/company page and a short text. To set up the block: In the Control Panel, click Settings. Go to the Interfaces => Web: Main page tab. Find the Start screen block and click the pencil icon. In the General and Translations tabs, add all necessary information (more details below). CliFew readers2.0 Control panel. Settings. Interfaces. Web: Main page. Mini slider
This block may contain images with links to the menu, categories of products (dishes), or special offers for customers. To set up the block: In the Control Panel, click Settings. Go to the Interfaces → Web: Main page tab. Find the Mini slider block and click the pencil icon. In the General, Slides and Translations tabs, add all necessary information (more details below). Click Save. . To set up the block: In the Control Panel, click Settings. Go to the Interfaces → Web: Main page. Find the Maxi slider block and click the pencil icon. In the General and Slides tabs, add all necessary information (more details below). Click Save. . Click Save. . Click Save. . Click Save. . Click Save.  depending on the location of a particular user. Important: Zoning currently only wFew readers2.0 Control panel. Settings. Interfaces. Filters
The filters on the website and in the app are designed to filter venues by the type of receipt. They are available only for multi-brand projects. Set the priority and display of filters on the website and in the app: Open the Settings section in the Control Panel. Go to the Interfaces => Filters tab. Select the necessary filters using the check boxes. Click Save. Available setFew readers2.0 Control panel. Settings. Interfaces. Favorites
In the Favorites block, you can configure the ability for a customer to add dishes or restaurants to their Favorites. This selection will be saved for the customer's profile in the future. Settings of the Favorites block: Open the Settings section in the Control panel. Go to the Interfaces tab => Favorites Tab Enter or change the necessary information. Click Save.Few readers2.0 Control panel. Settings. Interfaces. Types of receiving
Set up the names for the delivery types in all available languages. These names will appear in various system elements such as the website and the app. Setting up fields In the Control Panel click Settings. Go to the Types of receiving tab and select the desired language**. Add or edit the desired delivery types in the selected language (more details below). Click *Few readers2.0 Control panel. Settings. Interfaces. Checkout
In the Checkout block, you can edit the appearance of the checkout page, manage display elements, and change the priority of the fields of individual blocks. Display elements Name. The name of the block. Priority. A numeric value that affects the order of the block on the checkout page. A higher number means a higher priority Status. Responsible for the presence of the block on the page. Active = displayed Inactive = Not displayed Edit button. Opens the block editingFew readers2.0 Control panel. Settings. Interfaces. Checkout. Types of receiving
In the Types of receiving block, you can customize the display of the required types of receipts, manage their priority, and add an informer. Setting up the block Types of receiving: Open the Settings section in the Control panel. Go to the Interfaces tab => Checkout. Click the edit icon next to the Types of receiving block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. . Click Save. . Click Save. . Click Save. . Click Save. . Click Save. . Click Save. ![](httpFew readers2.0 Control panel. Settings. Interfaces. Checkout. Summary list
In the Summary list, you can configure the priority of displaying this block on the checkout page, manage the priority of displaying each field of this block. Setting up the block Summary list: The "General" tab Open the Settings section in the Control panel. Go to the Interfaces tab => Checkout. Click the edit icon next to the Summary list block. Enter or change the necessary information in the General tab (see below). Click Save. , color, and icon. Setting up the Informer: Open the Settings section in the Control panel. Go to the Interfaces tab => Checkout. Click the edit icon next to theFew readers2.0 Control panel. Settings. Interfaces. Ordering Apps
Client application settings: Open the Settings section in the Control panel. Go to the Interfaces tab => Ordering Apps. Enter or change the necessary information in the fields. Click Save. Welcome screens settings First screen title. The title that will be displayed to the customer when they first open the mobile application on the first page of the screen. **First scFew readers2.0 Control panel. Settings. Interfaces. Delivery Apps
In this tab, you can activate the pop-up in the courier app with information about the package and add the "Give a gift to the first client" pop-up. These pop-ups contain informative content to remind the courier about the packaging and the gift. Available settings Show popup with the information about the package. Responsible for displaying a message about the need to check the packaging when thFew readers2.0 Control panel. Settings. SMS
Enable or disable sending of SMS messages to clients. Before enabling, it is required to set the name of the sender and choose the service for sending SMS. Setting up the integration Open the Settings section in the Control panel. Click the SMS tab. Fill in the appropriate fields about the SMS. Click the Save button. Setup requirements: **SMS messages aSome readers2.0 Control panel. Settings. Cashback. General
This tab activates and configures the basic parameters of the loyalty program in the form of cashback. Cashback applies only to the cost of the order and does not apply to shipping costs. Setting up the fields Open the Settings section in the Control Panel. Go to the **Cashback tab => General. ** Enter the required information in the appropriate fields (see below). Click Save. . Click Save. Available fFew readers2.0 Control panel. Settings. Taxes. General
In this tab, you can configure taxes that will be automatically added to the order price if necessary. You can create a product tax and a shipping tax separately. Settings. Open the Settings section in the Control Panel. Go to the Taxes => General tab. Make the necessary settings in the fields. Click Save. Requirements for setting up Taxes calculating. Do not calculate - tFew readers2.0 Control panel. Settings. Taxes. List of taxes
This tab displays all the taxes that have been previously added, and allows you to edit, delete, and create new ones. Settings Open the Settings section in the Control Panel. Go to the Taxes tab => Taxes list. Click the edit icon next to an existing tax or click the +Create button if you want to add a new one. Fill in all the required fields. Click Save. Display elementFew readers2.0 Control panel. Settings. Tips. General
In the Tips tab, you can customize the functionality of tips, choose the method of display, namely as a percentage or a fixed amount, and add the necessary information about tips. Settings. General tab Tips. Setting up tip functionality at the checkout. Active, required - The block with the options of tips will be displayed at the checkout and the middle option (option 2) will be aFew readers2.0 Control panel. Settings. Integrations
You can manage all available integrations with third-party services by using the Integrations tab. To manage integrations: In the Control Panel, click Settings. Go to the Integrations tab. Click the pencil icon near the desired service to open the settings page. Available elements: ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_fbq4moFew readers2.0 Control panel. Settings. Integrations. Mail Service
Before getting started, it is important to set an email address for system notification and reports. To set up the email address: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Mail Service and click the pencil icon. In the Email for system mailings field, add or change the desired email address. Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/iFew readers2.0 Control panel. Settings. Integrations. Chat
This page contains links to chatbots. The use of chatbots allows you to activate a support chat on the website and in the mobile application, through which users can go to a convenient messenger and get help from a support operator. **Importantly! **Chat bots can be connected to any chat service through which the operator will receive messages and respond to them. It is most convenient for this functionality to use the [SendPulse](https://sendpulse.com/features/chatbot?_gl=1*qpujr6*_ga*MTk3OTg2Some readers2.0 Control panel. Settings. Integrations. SendPulse SMS
On this page, integration with SendPulse SMS service is configured. This will allow you to use this service to send SMS messages to customers. Integration settings Open the Settings section in the Control Panel. Go to the Integrations tab. Click the edit icon opposite the SendPulse SMS box. Add the required information in the appropriate fields. Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_us2zln.Few readers2.0 Control panel. Settings. Integrations. Google Tag Manager
"Integration with Google Tag Manager allows you to create containers for your website and mobile app, that can contain tools for data collection, analytics, and advertising. To set up the integration: In Tag Manager, click ** Workspace **. Near the top of the window, find your container ID, formatted as ""GTM-XXXXXX"" and copy it. In the Control Panel, click Settings. Go to the Integrations tab**. In the lisSome readers2.0 Control panel. Settings. Integrations. Google Merchant Center
Integration with Google Merchant Center allows you to set up contextual advertising of the service on Google platforms. To set up the integration: Log in to your Google Merchant Center account. Copy the Merchant ID located in the upper-left corner of the page. In the Control Panel, click Settings. Go to the Integrations tab**. In the list of integrations, find Google Merchant Center and click the pencil icon. In the **Google MerchanFew readers2.0 Control panel. Settings. Integrations. Google Data Studio
To have access to the report from the Control Panel, you need to add a Data Studio link. To add a link: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Google Data Studio and click the pencil icon. In the City report link field, paste the link from Data Studio. Click Save. . Click Save. . Click Save. ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200Some readers2.0 Control panel. Settings. Languages
You can enable or disable certain UI languages. These languages appear in the language menu on the website and in the app. To set up available languages: In the Control Panel, click Settings. Go to the Languages tab. Click the edit icon next to the desired language => set the required "Status". Click Save. . The average value of all actualSome readers2.0 Data report > Load schedule and shift forecast
This page of the report contains load statistics of couriers and company employees. It also includes forecasts of the required number of couriers and company employees at specific hours and days. To see the report, go to Settings Data report section in the Control Panel. Available info Courier load statistics bFew readers2.0 Data report > Marketing report
On this page of the report in real time, statistics from the following sources are updated: Google Analytics - analytics of website visits and usage. Google AdWords - contextual and media advertising. Facebook Ads - advertisement on Facebook and Instagram. Firebase Analytics - mobile app usage statistics. To see the report, go to Settings and Reports section in the Control Panel.  in which the selected company specializes is configured. This allows you to sort companies using the appropriate filters on the city page. Settings Select the Settings section in the Control Panel menu. CliFew readers2.0 Control Panel. Editing of the institution. Catalogue. Editing a category. Informers
The informer is an additional block in which you can display any information about special offers or any other messages. You can customize its display, text (also in the Translations tab for other languages), color and icon. Settings: Select the Settings section in the Control Panel. Go to the tab Catalog > Categories and click on the edit button of the desired category. Go to the **Informer **tab and add the desired information. Click Save. ![](https://storage.criFew readers2.0 Control Panel
The Control Panel is where most of the system settings are made. To access the Control Panel, moderators must have the appropriate access rights. Use the top menu to navigate between sections. Main screen The main screen displays all the main elements of the Dots platform system: Website - your company's website, which displays the entire assortment. Android and iOS apps - a page to download client apps. Monitoring Panel - login to the monitoring panel. **Sign in for the OFew readersNumber of Products per Row in the Catalog on the Website
This functionality allows you to configure how many product cards are displayed in a single row of the catalog on the establishment’s website. The setting is configured at the establishment level, applies to all categories and the “Popular” page, and can be overridden for an individual category if needed. Available values range from 3 to 6. ||| Important! The setting applies only to the weFew readers2.0 Profile settings. How to change the password to log in to the Control Panel
This section allows you to change the personal password of the user who has access to the Control Panel. To access profile editing, click on the profile icon in the right corner as shown in the photo below and select the Profile settings section: How to change your password: Open the Profile settings sFew readers