2.0 Company panel and work of the company

• 2.0 Is it possible to set up a notification when the status of a company changes to Pause?

  Unfortunately, this functionality is not provided by the platform's capabilities. You can view the statuses of all companies on the Rest. tab (Restaurants) in the Monitoring Panel. If it is necessary to analyze the status change history, this information can be obtained in the Control Panel → Companies → edit → History of changes. (https://storage.crisp.chat/users/helpdesk/websiteFew readers

2.0 Control Panel. Cities

• 2.0 What happens if you put the city on pause?

  If the City is paused, when the user goes to the cart page in all of its locations, a message will be displayed stating that the establishment is temporarily not accepting orders. Link to this article: hereFew readers

• 2.0 How many phone numbers does the site need?

  The site uses one phone number, which is displayed on the site and in the mobile application, to contact the company. It can be edited here: Control Panel → Settings → Cities → General → Hotline number field. Link to this article: hereFew readers

2.0 Monitoring Panel

• 2.0 Why does a sound signal appear in the Monitoring Panel when there are a certain number of notifications?

  The sound is playing in the Monitoring Panel because there is an unaccepted notification. You need to go to the Notifications tab and click on Viewed. = Link to this article: hereFew readers

• 2.0 How to change address coordinates?

  In order to change the coordinates of the delivery address in the order, go to the Monitoring Panel → Order card → the edit address button. In the window that opens, you can specify the required address coordinates manually or by moving the location icon on the map. To do this, activate the checkbox Set coordinates manually. After making changes, you need to save. (https://storage.crisp.Few readers

• 2.0 Why might a successfully completed order not be displayed in the Archive tab of the Monitoring Panel?

  All completed orders go to the Recent tab and are displayed in it for 30 minutes. After this time, they go to the Archive tab. Therefore, if the order was completed less than 30 minutes ago, it is located in the specified section. Link to this article: here.Few readers

2.0 Distribution

• 2.0 How to set up the automatic distribution of orders?

  You can enable automatic distribution of customer orders in Control Panel → Settings → Cities → edit → Orders Workflow → In the Orders distribution type field, select Distribute all. Read more about setting up this field in the article here Link to this article: here (https://dots.crisp.hFew readers

2.0 Control Panel

• 2.0 How to place a test order without enabling a restaurant?

  When the restaurant mode is Hidden, it is available via a direct link. For regular users, it will be invisible in the app and on the website, but users with Administrator access level will be able to place an order. You can change the status of a restaurant in Control Panel → Companies → click on the Status field. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image1inqk4g.Few readers

• 2.0 How to delete slots?

  To remove slots, go to the Companies section, select the desired institution and open the Timings tab. To point-edit a slot - click on the edit button next to it, and to delete one - click on the cross on it. Save the specified corrections by clicking the Save button Link to the article: here.Few readers

2.0 Cashback

• 2.0 Why isn't cashback calculated if there are transactions?

  Cashback may not be calculated if some information is entered in the Webhooks URL field in the Control Panel → Settings → Cashback. This field must be left blank for normal operation. Also, if the project's domain has changed, you need to remove the old URL so that a new one is generated with the current domain. In the cashback settings, Webhooks must match the actual domain, as it determines which cashback service various events will be sent to. Otherwise, cashback may not be crediFew readers

2.0 Reviews and ratings

• 2.0 Is it possible to moderate the reviews that are displayed on the site?

  Yes, reviews can be moderated in the Clients tab of the Monitoring Panel. All new reviews have the New status and are not displayed on the site and in mobile apps. You can change the status to Accepted to make the review visible to customers, or to Rejected to hide it. Reviews also go to the Company Panel after they are accepted in the Monitoring Panel. You can learn more abouFew readers

2.0 Push campaigns

• 2.0 Are push notifications sent to unauthorized users?

  Push notifications will be sent to unauthorized users, provided that when creating the campaign, the User group field is set to All user groups. Note: In order for the push notification not only to arrive, but also to be displayed in notifications for some time (up to 7 days), the mailing must be sent to a specific city, and if there are several cities, a separate mailing should be sent to eaFew readers

2.0 Menu, dishes and classifiers

• 2.0 What is the maximum priority value for products (dishes)?

  The maximum priority value for products is 500. There is no such restriction for companies, addresses, categories and promotions. Link to this article: hereFew readers

2.0 Promotions

• 2.0 Triggering of promotions for pre-orders for the day outside their established schedule

  The promotion schedule determines the time when the order will be delivered. Now the promotion will not work at an unspecified time, day or date. Link to this article: hereFew readers

2.0 Promo codes

• 2.0 How to download promo codes to a file?

  At the moment, the system does not provide for automatic uploading of promo codes, but you can simply copy the necessary promo codes and paste them into an Excel spreadsheet. Link to this article: hereFew readers

• 2.0 Cash discount or certificate - do you mean a promo code?

  A Certificate is a certain discount amount within a promotion that can be debited using a promo code. You can learn more about the Certificate promotion at the link: article Link to this article: hereFew readers

2.0 Payment gateway and payments

• 2.0 Online payment at the institution level was automatically disabled

  In order to enable online payment at the institution level, the Online payment check box must be active. Importantly! Online payment can be enabled only after the correct payment details have been set in the Institution address section. If you enable at least one address of an institution where the details are not configured, the check box will be automatically deactivated and online payment will not be available for all addresses, even if such settings are available. (https://storage.Few readers

2.0 Logistics settings

• 2.0 Is there a possibility that all orders get on the Broadcast, and the couriers choose orders on their own?

  The Broadcast logistics mode implies that orders will remain undistributed and couriers will be able to choose which of them to take into work. You can learn more about the operation of the Air mode in our text instruction. Link to this article: here (https://dots.crisp.help/en/article/is-there-a-possibility-that-all-orders-get-on-the-broadcast-and-the-courierFew readers

• 2.0 What is the Broadcast mode?

  Broadcast is the place where orders that are not assigned to couriers are displayed. Couriers can take an order from the Broadcast on their own. Also, couriers can send their order to the Broadcast. Broadcast is displayed in the courier app in the Broadcast section, if it is enabled in the system settings. To activate this mode, go to Control Panel → Settings →Cities → Delivery → Ether → Broadcast MoFew readers

• 2.0 How do logistics settings work?

  The main logistics settings are configured in the Control Panel → Settings → Cities → edit → Delivery tab. By going to this tab, you can set up tariff zones for delivery, the possibility of inside delivery, the time for dispatching orders, the availability of merging orders on couriers, and more. Read more: Delivery tab. General (https://dots.crisp.help/en/article/20-control-panel-editing-a-cFew readers

2.0 Website and mobile app settings

• 2.0 How to find out how many customers have installed the application?

  App installation statistics can be viewed in the Report, on the Marketing Report page, in the Firebase Analytics section. You can learn more about working with these indicators in the instruction. Link to the article: here.Few readers

• 2.0 Where is the big logo icon displayed?

  This logo is displayed in a snippet with a link when sending it in instant messengers or social networks. (https://storage.crisp.chat/users/helpdesk/wFew readers

• 2.0 How to add a field to specify the number of persons on the site?

  To enable the display of the field that indicates the number of people, go to Control Panel → Companies → edit → General → the Allow customers to set the number of cutler field. Link to this article: hereFew readers

• 2.0 Is it possible to add an additional page to the site?

  Unfortunately, adding additional pages is not provided by the functionality of the platform. Link to this article: here.Few readers

Previous articles