• 2.0 Order archive and statistics of completed orders in the Dots Delivery app

  Archive of orders Order archive shows all your orders for a specific month. To view it, go to Profile Order archive. When taping on the order, you’ll see a screen with information about it. The Map tab shows the order delivery route. (https://storage.crisp.chat/users/helpdesk/website/6325f71679Some readers

• 2.0 Courier App - Orders Tab - Order Card

  The order card contains complete information on the order and a map with the delivery route. To access the card, tap on the order in any of the application tabs. Table of contents Order number Receiving block Delivery block Customer block Order block Special notes Map tab 1. Order number At the top of the screen are the order number and copy icon. When you tap on it, information wSome readers

• How to log in to the Dots Delivery app

  To get started with the app, you need to download it from Google Play or AppStore. When installing the app, it will ask for a number of permissions that are required for its functioning. You can check the status of the permissions in the Profile App Info tab. Your manager will provide you with the account name, login, and password for authorization.Some readers

• 2.0 The life cycle of a delivery order (assignment mode + virtual account)

  To get started, you need to log in and start your shift. See here for more details. The order life cycle consists of several key stages, which are controlled in the Dots Delivery app. Table of contents Receiving a new order Arriving at the company location Financial info in the order card Receiving an order at the company location Order delivery Receipt of an order Merged orders Common paSome readers

• 2.0 Courier instructions (assignment mode + virtual account)

  The main task of couriers is timely and high-quality delivery of orders. All work with orders takes place in the Dots Delivery app. Table of contents Duties of the courier on the line Getting started Working with orders Duties of the courier on the line The courier's duties include: Timely start and end of the shift. Work with orders (confirmation, changing of statuses, etc.)Few readers

• 2.0 How to start and end a shift

  Start of the shift Before starting your shift, you must confirm that you’re ready to accept orders by calling a support operator or a manager (your manager must inform you about the procedure). After going online, the status indicator in the top bar of the app will change from blue to green. Important: Before starting a shift, make sure your device has enough battery power for the entire shift. In addition, consider the possibility of charging via a cigarette lighter or an external battFew readers

• 2.0 Operating modes of the courier fleet

  For flexible configuration of the courier fleet, the system has two operating modes: without virtual account and with a virtual account. The first mode is suitable when using your own courier fleet. The virtual account mode is suitable when using a third-party courier fleet that can work with several companies. Table of contents Changing the mode No virtual account mode Mode with virtual account 1. Changing the mode Select a city from the navigation menu. Click DelFew readers

• 2.0 Courier instructions (Broadcast mode)

  The main task of couriers is timely and high-quality delivery of orders. All work with orders takes place in the Dots Delivery app. Table of contents Duties of the courier on the line Getting started Working with orders Duties of the courier on the line The courier's duties include: Timely start and end of the shift. Work with orders (confirmation, changing of statuses, etc.Few readers

• 2.0 Dots Delivery app

  Dots Delivery is a mobile app for delivery couriers. The app has two operating modes: with virtual courier account and without virtual account. Changing the operating mode is available in the Control Panel in the delivery fleet settings. Orders. Contains a list of active or available for accepting orders. This iFew readers

• 2.0 Enable pop-up messages in the Dots Delivery app

  Enable pop-up messages which will remind courier to check packaging or give a free gift upon delivery. To enable pop-up messages: In the Control Panel, click Settings. Go to the Interfaces Delivery Apps tab. Select the Show popup with the information about the package and Give a gift to the first client checkboxes (more details below). Click Save.Few readers

• 2.0 Courier instructions (assignment mode)

  The main task of couriers is timely and high-quality delivery of orders. All work with orders takes place in the Dots Delivery app. Table of contents Duties of the courier on the line Getting started Working with orders Duties of the courier on the line The courier's duties include: Timely start and end of the shift. Work with orders (confirmation, changing of statuses, etFew readers

• 2.0 Courier instructions (broadcast mode + virtual account)

  The main task of couriers is timely and high-quality delivery of orders. All work with orders takes place in the Dots Delivery app. Table of contents Duties of the courier on the line Getting started Working with orders 1. Duties of the courier on the line The courier's duties include: Timely start and end of the shift. Work with orders (confirmation, changing of statuses, etcFew readers

• 2.0 Determining the user's location in the app

  "To determine the location correctly, we recommend that you enter the address manually in the application. In the upper left corner of the application, tap the Profile icon → Location → Enter an address manually → Confirm. The address is automatically determined by clicking on the auto-detect icon, to the right of the button for manually entering the address. Keep in mind that geolocation recognition depends on the following factors: Whether the setting for determining the geoFew readers

• 2.0 Work with orders in the Broadcast mode. Information for managers

  The broadcast mode allows couriers to take unassigned delivery orders. In addition, couriers can choose or be assigned to specific locations. When working in broadcast mode, a corresponding tab will appear in the app. Couriers use it to select locations and accept new orders. Table of contents Company location selection Taking orders in the List tab Map of orders Company location selectiFew readers

• 2.0 Features of various operation modes for couriers

  Your courier network can operate in one of four modes, which differ in the way they accept orders and interact with pickup points. This article provides descriptions of each of the modes and the corresponding instructions. Table of contents Distribution mode without an internal account Distribution mode with an internal account Broadcast mode without an internal account Broadcast mode with an internal account Distribution mode without an internal account Orders will be distribFew readers

• 2.0 Appearance in the Dots Delivery app

  The broadcast mode allows couriers to take unassigned delivery orders. In addition, couriers can be assigned to specific locations by selecting the corresponding filter in the Dots Delivery app. To enable the broadcast mode: In the Control Panel, click Settings Cities. Locate the city you need and click the pencil icon. Click the Delivery Ether tab. Select the Broadcast mode checkbox.Few readers

• 2.0 Courier App - Orders tab - Order processing cycle

  Before you start accepting orders, you need to log in and start a work shift (more details - Start / end of shift ). The order processing cycle consists of several key stages, the implementation of which is controlled in the Dots Delivery app. Contents Accepting a new order Arrival at the pickup point Receiving an order at a pickup point Order delivery Dispatching an order to the client MergedFew readers