Companies

• 2.0 Control Panel. Editing a Company. Editing Addresses. Delivery areas

  In this tab, you can configure the area within which it will be possible to place orders with delivery from a specific location (delivery point, pick-up point). Setting up the delivery area: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired release point. Go to the Delivery areas tab. If necessary, remove the toggle in the field Use the city deSome readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. General

  In this section, the coordinates of all company's delivery points (pick-up points, locations) are displayed. Their setting is necessary to display the location in all elements of the system and correctly calculate the time of delivery and issue of the order. You can also set the status and priority of the address and select the POS system with which the delivery point works. Setting up an Address: Select the Companies section in the Control Panel. Click on the edit icon opposite thSome readers

• 2.0 Control Panel. Editing a company. Catalogue. Editing a category. SEO

  This page configures the company category web page meta tags and adds the footer text that will be displayed on the Establishment Categories page. There is also a language tab here, which allows you to write translations for SEO texts if there are several active languages on the site and in the application. Settings Open the Settings section of the Control Panel. Click on the edit icon opposite the desired company. Go to Catalog =Categories tab. Click the edit icon oppSome readers

• 2.0 Control Panel. Editing a Company. Catalogue. Editing a group of modifiers. General

  A group of modifiers is a combination of possible product parameters based on the principle of similarity. A product or categories of products may have one or several groups of modifiers, according to which the customer has the opportunity to choose the desired characteristics of the product at his own discretion. Setting up Open the Settings section of the Control Panel. Click on the edit icon opposite the desired company. Open the tab Catalog =Modifier Groups.Some readers

• 2.0 Control Panel. Editing a company. Catalogue. Product creation/editing. General

  On this tab, the main parameters of goods (dishes) are created and adjusted when added or edited. After configuration, the products will be available for orders of the client part of the service. Settings settings Open the Institutions section. Click on the edit icon opposite the desired company. Select the Catalog tab and select Product. Click on the edit icon opposite the desired product or the Create button. Enter the required information in the appropriate fieldsSome readers

• 2.0 Control Panel. Editing a Company. SEO

  This section contains meta tag settings for company web pages and footer text fields on menu page and promotions page. Setting up SEO texts: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the SEO tab. Fill in the appropriate fields. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imFew readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. Payments. General

  In this tab, you can choose an online payment provider for a specific delivery point (pick-up point, location) that has already been added to the system earlier. Setting up payment provider: Open the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Payments =General tab. In the Online Payment Provider field, select the merchant thFew readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. Types of receiving

  In this tab you may configure types of receiving which will be available to customers when placing an order. Setting up Types of receiving: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Types of Receiving tab. Set the appropriate checkboxes in the fields of desired types. Click Save. (https://storage.crisp.chat/uFew readers

• 2.0 Control Panel. Editing a Company. Delivery. General

  In this tab, the basic parameters of delivery are set. These options allow you to set up tariff zones, delivery costs and door-to-door (inside delivery) surcharges. How to set up these fields: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Delivery tab → General tab. Make the necessary settings in the appropriate fields (see below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/Few readers

• 2.0 Control panel. Editing a company. Monitoring

  In this section, settings are made for Monitoring, if the company uses it in its work. The type of interaction and features of receiving orders are also configured. Monitoring settings. Select Settings in Control Panel. Click on the edit icon opposite the desired company. Go to the Monitoring tab. Set the desired settings. Click Save. Requirements for settings: Type ofFew readers

• 2.0 Control Panel. Editing a Company. Addresses

  This section displays information about all company’s addresses (delivery points/locations). You can also add, edit and delete addresses here. Setting up Addresses: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Displayed elements: Search field. Allows you to find the necessary address of the coFew readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. POS. Webhooks

  This field specifies a link to which a Webhook with data will be automatically sent when placing an order from a specific delivery point (pick-up point, location). Leave this field blank if you don't want to send data. Before setting up the integration, you must select Webhooks in the General tab in the Active POS system field. And if necessary, turn on Auto-synchronization when accepting an order, which involves the automatic transfer of data from the Restaurant Panel to the teFew readers

• 2.0 Control panel. Editing a company. Copy Company

  This function allows you to create a copy of the company in the selected city. When copying, all company settings are transferred, except for its addresses and settings at this level. Copying company settings Select the Company section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Copy =Facility. Select the required city in the Copy company to city field. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7Few readers

• 2.0 Control Panel. Editing of the institution. Catalogue. Products

  This tab displays information about all the company's products in the form of a table. This is also where you add, adjust, and delete selected products. How to find the tab: Open the Institutions section. Click on the edit icon opposite the desired company. Go to the tab Catalog = Products. Displayed items Search field. Allows you to find the necessary product by name. Filter byFew readers

• 2.0 Control panel. Editing a company. Taxes

  This tab enables delivery and product taxes at a Company level. Setting up Taxes: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Taxes tab. Set the desired settings (see below). Click Save. Customization requirements: Standard taxes. On - The standard tax is used, which is specified in the main seFew readers

• 2.0 Logistics scheduling. Exporting the lists of products and orders

  The Monitoring Panel allows you to export lists of orders and products for route planning and kitchen workload planning. This is relevant for companies that only accept orders for future dates. Couriers deliver orders to several addresses within one route, and then return to a company location. Setting up the necessary parameters First, you need to pause receiving orders for today and enable automatic changing of statuses (https://dots.crisp.help/en/article/pause-receiving-of-new-ordeFew readers

• 2.0 Control panel. Editing a Company. Copy Catalog

  This function allows you to create a copy of the catalog in the selected city and the selected institution. When copying, it is possible to transfer categories, products, modifiers, groups of modifiers, packaging and promotions. Copying the Catalog Select the Company section in the Control Panel. Click on the edit icon opposite the desired comFew readers

• 2.0 Control Panel. Editing a Company. Texts

  In this tab you can fill in the company's Name, information About the company or any Notes for customers. Translations for these fields are also configured in this section. Setting up Texts: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Texts tab. Set the necessary settings in the corresponding fields (see below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850Few readers

• 2.0 Control panel. Editing a Company. Invoices

  This tab is relevant for services that provide services to other companies. The field indicates the percentage of the commission for the delivery service. The specified percentage is calculated from the total turnover of the point of issue for a specific month. Settings: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Invoices tab. Enter a value in the Commission field. Click Save. (https://sFew readers

• 2.0 Control panel. Editing a Company. Orders Workflow

  This settings section is duplicated for ease of setting. When selecting the Order Settings tab, the system switches to city-level settings. More details in the article at the link. Link to this article: here.Few readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. Payments. Alcohol payments provider

  In this tab, it is possible to set a separate provider for accepting online payments for alcohol. Setting up the provider: Open the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Payments =Alcohol payment provider tab. In the Alcohol payment provider field, select the merchant that was added earlier on the Provider merchantsFew readers

• 2.0 Control Panel. Editing a Company. Timings

  In this tab, the basic parameters of delivery are set. These parameters allow you to set the standard time of issuing orders at the company level and the format of their receiving time (slots or exact time), which allows you to increase the time frame of order delivery in planned logistics. Setting up Timings: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Timings tab. Set the necessary settings in the correspoFew readers

• 2.0 Control Panel. Editing a Company. Catalog. Categories

  This tab displays information about all categories of the company's products. This is also where you add, customize, and delete selected categories. Categories are created to structure the company's products. How to find the tab: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to Catalog =Categories tab. Displayed elements:Few readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. Schedule

  These parameters allow you to specify the working days and hours of the delivery point (pick-up point, location). Orders will be distributed to the delivery point only during its business hours. Setting up working schedule: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tab. Click on the edit icon opposite the desired location. Go to the Schedule subsection Specify the working hours of the dFew readers

• 2.0 Control Panel. Editing a Company. Delivery. Informers

  This tab allows you to configure Informers about the speed and cost of delivery on the website and in mobile apps. It also contains Translations of these fields into other languages. Setting up Informers: Open the Companies section of the Control Panel. Click on the edit icon opposite the desired company. Go to the Delivery tab =the Informers subsection. Fill in the required fields (see below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200Few readers

• 2.0 Control Panel. Editing a Company. Editing Addresses. Monitoring Panel

  This section lists the phone numbers to receive automatic calls, as well as calls from the operators of the Monitoring Panel. The value of the maximum number of orders per hour, which can be accepted by one location, is also filled in here. This value is used to inform the cashiers and managers about the kitchen's busyness. Setting up the Monitoring tab Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Addresses tFew readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Packaging. Create or edit the packaging types

  Add or edit the packaging, which will be available in the packaging selection list for a product (dish) or category of goods. To add new packaging: Click Companies. Choose the company you need and click the pencil icon. Click Catalog and then Packaging. Click Create a package. Set up the newly created packaging (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imagezj6rxFew readers

• 2.0 Control panel. Editing a Company. Catalog. Editing a modifier. General

  Modifiers are additives to the main composition of products, for example, syrup for coffee or cheese for pizza. Use the Modifiers tab to create or edit the settings of an already created modifier. Settings Open the Companies section. Click on the edit icon opposite the desired company. Select the Catalog subsection. Go to the Modifiers tab. Click the edit icon next to the desired modifier or the Create button. Enter the required information in the apprFew readers

• 2.0 Set the company’s priority

  Set the priority which affects the order of companies on the city webpage. To set company priority: Click Companies on the Control Panel menu. Locate the company you need and click the pencil icon. Click General. In the Priority field, set the desired value. Click Save. The higher the value, the higher the priority. If you set a decimal value, itFew readers

• 2.0 Control Panel. Editing a Company. Packaging

  This section allows you to set up paid or free outer packaging for orders. The selected type of packaging will be used for all orders of the company, regardless of the type of goods and meals. Setting up the "Packaging" section: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Packaging tab. Set the appropriate settings. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c320Few readers

• 2.0 Control Panel. Editing a Company. General

  This tab contains general settings for the company. Setting up the General tab for the company: Select the Companies section in the Control Panel. Click on the edit icon next to the desired company. Go to the General tab. City. The city in which the company was created. This field is not available for editing. Name. Company’s name which will be displayed in all system elements,Few readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Products. Product editing. SEO

  In this tab, you can configure the SEO description of the product. The platform's functionality allows you to specify unique meta tags for each product. Correctly filling in each card will help to improve your search engine rankings. Meta Title, Meta Description are meta tags that are responsible for the relevance of product web pages in search results. Settings. Open the Company section in the Control panel. Click the edit icon next to the desired company. Select the *CatalogFew readers

• 2.0 Control Panel. Editing a Company. Payments

  In this tab you can enable or disable online payment and terminal payment. Setting up the "Payments" tab for the company Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Payments tab. Set the required settings and click Save. Setup requirements Online payment. Allows you to activate online payment acceptanceFew readers

• 2.0 Control Panel. Companies. Creating a Company

  If there is already an existing company and there is a need to create the same or similar one, it can be copied to any previously created city. When copying, all company settings are transferred, except for its addresses. If you want to create a completely new Company, go to the Control Panel =the Companies section =click the Create buFew readers

• 2.0 Control Panel. Editing a Company. Catalog. Editing a Category. Graphics

  In this tab, you can configure how the category will be displayed on the website and upload an image for it. You need to add the image when the display type is Grid. Setting up Graphics tab: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Catalog =Categories. Click the edit icon opposite the desired category or the Create button. Go to the Graphics tab and enter the required informationFew readers

• 2.0 Control Panel. Companies. Company management

  This section displays information about all the companies in the city. This is also where companies are added, configured and deleted. Displayed elements Top part of the page Search box. Allows you to search for the particular company by its name. Filter by city. Displays all companies according to the city specified in the filter. Filter by status. Shows a list of companies accordingFew readers

• 2.0 Control Panel. Editing a Company. Catalog. Editing a Category. Schedule

  In this tab, the category activity schedule is configured. Setting up a Category’s Schedule: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the tab Catalog =Categories. Click the edit icon opposite the desired category or the Create button. Go to the Schedule tab and enter the necessary information in the appropriate fields (see below). Click Save. (https://storage.crisp.chat/usersFew readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Packaging

  This tab displays information about all types of packaging for the company's products. This is also where you add, configure, and delete the selected packages. Available elements: +Create a package. Opens the page for adding a new package. Below is a table with a list of packages, which contains the foFew readers

• 2.0 Control Panel. Editing a Company. Graphics

  This tab contains settings for the company - logo, cover and maxi-cover. Setting up the "Graphics" tab for the company Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to the Graphics tab. Setup requirements Logotype. This setting allows you to upload a company logo that will be displayed to customers on the website and mFew readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Products. Product editing. Table of nutrients

  If required, you can provide information on the energy and nutritional value of the product (dish). This data appears on the product card in its full description. To add nutritional value: Select the Companies section in the Control Panel. Go to the Catalog =Products tab. Click on the edit icon next to the desired product and go to the Table of nutrients tab. Enter the required information in the appropriate fields. Click Save. (https://storage.crisp.chaFew readers

• 2.0 Control Panel. Editing a Company. Catalog. Creating/editing a Category. General

  On this tab, the main parameters of the category are created and adjusted during its creation or editing. Categories allow you to structure certain products of the company for ease of search. Setting up a Category: Select the Companies section in the Control Panel. Click on the edit icon opposite the desired company. Go to Catalog =Categories tab. Click the edit icon opposite the desired category or the Create button. Enter the required information in the GeneraFew readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Modifier groups. Creating Modifier Groups

  A Modifier Group is a combination of possible product parameters based on the principle of similarity. A product, or product categories, may have one or several Modifier Groups, according to which the client has the opportunity to select the desired characteristics of the product at their discretion. To add/edit a Modifier Group: Open Companies section. Click on the edit icon next to the desired company. Go to the Catalog and Modifier Groups tab. ClicSome readers

• 2.0 Control panel. Companies. Editing the Company. Сatalog. Modifier groups

  This tab displays information about all groups of product modifiers for a particular company. This is also where they are added, configured, and removed. Modifier groups allow you to organize and quickly manage their availability. For each of the groups, you can choose one of two types: mono-selection or multi-selection. Displayed elements +Create a group. Opens the page for creating a new group ofFew readers

• 2.0 Control Panel. Editing a Company. Catalog. Modifiers

  This tab displays information about all product modifiers of a particular company. This is also where they are added, configured, and changed in status. Modifiers allow your customers to add desired ingredients to their products and more flexible ordering. Displayed elements +Create modifier. Opens the page for creating a new modifier. (https://storage.crisp.chat/users/helpdesk/website/3c7680Some readers

• 2.0 Control Panel. Editing a Company. Catalog. Modifiers. Creating/editing modifiers

  Modifiers are additives to the main composition of products, such as coffee syrup or pizza cheese. Use the Modifiers tab to create or edit settings for an already created modifier. Parameter settings Open the Companies section. Click on the edit icon next to the desired company. Go to the Catalog and Modifiers tab. Click on the edit icon next to the desired modifier or on the Create button. Enter the required information in the appropriate fFew readers

Users

• 2.0 Control panel. Users. Users. Users list. Create a user. Operator of the Monitoring Panel

  Creating a Monitoring Panel operator allows you to add a new user who will be able to manage orders in the panel. Open the Users section of the Control Panel. Select the Users tab =Users list. Click the Create button. Fill in all required fields. Click Save. Setup requirementsSome readers

• 2.0 Diagnosing problems with SMS

  SMS notifications are an important part of the delivery service. If you experience problems, you can check the functionality of the SMS gateway yourself. Specific questions First, collect as much information as possible from your partner or customer: Customer's ordering method (website or an app). An SMS with a confirmation code won’t be sent to a customer if he has at least one successfully received order. Instead, a push notification appears in the app. Type of SMS (SMS with aSome readers

• 2.0 Control panel. Users. Users. Users list. Create a user. Courier delivery service

  Creating a courier allows you to add a new delivery service courier to the system, whose duties will include the delivery of orders in a specific city. Creating a courier account consists of two stages. 1. Adding a courier and automatically creating a user Select the Settings section in the Control Panel menu Click on the edit icon opposite the desired city Open the section Delivery =Delivery Fleets. Click the edit icon next to the desired delivery service in the list.Some readers

• 2.0 Control panel. Users. Customers. Customer groups. Creating a group of customers

  Customer groups allow you to create samples of users using their phone numbers. After that, you can create push-mails, separate promo campaigns or cashback accruals/debits, etc. for each individual group. ManagementSome readers

• 2.0 Users. Customers. Customer groups. Cashback

  This tab contains settings that allow you to credit and debit cashback to certain groups of users. Depending on the business objectives, you can use the loyalty program for the desired purposes, namely to credit cashback to loyal customers, reward users who have not placed an order for a certain period, or write off users. Open Users and open the Customers =Customer groups section. Create a Customer groups to whom you want to credit/write off cashback. Learn more (https:Some readers

• 2.0 Control panel. Users. Customers

  This section displays a list of all service clients and additional information about them in the form of a table. Settings Select the Users section from the Control Panel menu. Open the Clients section and go to the Clients tab. Displayed items Top of the page Search field in the list. Allows you to search for customers by phone number, name, email. The filter field isSome readers

• 2.0 Control panel. Users. Customers. SMS Log

  The SMS Log tab allows you to view the text, status, recipient's phone number, date/time of sending and provider of all SMS messages that were sent, as well as search by the recipient's phone number. Settings In the Control Panel, open the Users section. Select the Customers section. Open the SMS Log tab. Displayed items Search filter by status. Allows you to search SMS aFew readers

• 2.0 Control panel. Users. Users. Users list

  In this section, a list of all system users of the service with the Moderator access level and additional information about them is displayed in the form of a table. It also adds and edits users. Settings Select the Users section from the Control Panel menu. Open the section Users =List of users. Displayed items Top of the page Search for items. Allows you to search for userFew readers

• 2.0 Control panel. Users. Users. User roles

  This section creates, edits, and deletes user roles. This allows you to limit the access to the functionality of the platform for each group of users (restaurant manager, call center operator, marketer, etc.). Settings Select the Users section from the Control Panel menu. Open the section Users =User Roles. Displayed items Filter by name. Performs a quick search by role name.Few readers

• 2.0 Control panel. Users. Customers. Customer groups. Customers

  In this tab, you can add or delete customers in the selected group. Settings Select the Users section from the Control Panel menu. Open the Clients section and go to the Client Groups tab. Click the edit icon next to an existing group and go to the Clients tab. Make the necessary settings and click Save.Few readers

• 2.0 Control panel. Users. Users. User roles. Create a user role

  This feature allows you to create a new moderator role and configure the appropriate access rights for it. User role settings determine moderators' access to system functionality. Create a user role Select the Users section from the Control Panel menu. Open the section Users =User Roles. Click the Create button. Set the settings for the new role. Click Save. Setup reFew readers

• 2.0 Control panel. Users. Customers. SMS Anti-fraud

  This section is intended to fix suspicious numbers, namely those that have sent more than 15 SMS per month. Numbers included in this list can be blocked manually. Numbers to which no user has been created and more than 15 SMS have been sent are automatically blocked. Also, for convenient orientation in the client's reality, data on the number of orders has been added. Settings: In the Control Panel, open the Users section. Select the Customers section. Open the SMS Anti-fraFew readers

• 2.0 Control panel. Users. Users. Users list. Create a user. Full access

  Creating this role of user allows you to add a Moderator with full control access to the system. Create a user with full access Open the Users section of the Control Panel. Select the Users tab =Users list. Click the Create button. Fill in all required fields. Click Save. Setup reqFew readers

• 2.0 Control panel. Users. Users. Users list. Create a user

  This functionality allows you to add a new user account and grant him the appropriate rights. This allows you to restrict access to system settings for different users depending on their responsibilities. Creating a user Open the Users section of the Control Panel. Select the Users tab =List of users. Click the Create button. Fill in all required fields. Click Save. SeFew readers

• 2.0 Control panel. Users. Users. Users list. Create a user. Restaurant manager

  Creating a restaurant manager allows you to add a user who will be available to manage one or more businesses in the selected city. Creating a restaurant manager Go to Users =Users =Users List in Control Panel. Click the Create button. Fill in all the fields in the tab. Click Save. FFew readers

• 2.0 Users. Customers. Customer groups. Creating customer groups

  User groups allow you to create selections of customers using their phone numbers. After that, you can create push mailings or separate promotional campaigns for each individual group. Each element of the list contains:Few readers

• 2.0 Control panel. Users. Customers. Phone blacklist

  The Black list of numbers tab allows you to block numbers for sending SMS authorization codes automatically or in manual mode, thereby not spending money on fraudulent SMS confirmations. Settings: In the Control Panel, open the Users section. Select the Customers section. Open the Phones blacklist tab. Displayed items Filter by date. Can be used to download a list of numbers foFew readers

Marketing

• 2.0 Сontrol panel. Marketing. Company promotions. Discounts

  This type of promotion allows you to set a certain percentage of the discount or a fixed amount, which will apply to a product (dish), a category of products, or the entire menu of a certain establishment. The discount will be valid for all addresses of the company depending on the selected schedule of the promotion. Creation of a promotion of the type "Discount" Select the Marketing section in tSome readers

• 2.0 Control Panel. Cities. Marketing. Push notifications

  Create and edit push notifications that can be sent to mobile app users in a specific city or with a specific type of device. To create a push campaign: In the Control Panel, click Marketing and Push notifications. Click +Create. Add the required information (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3Some readers

• 2.0 Control Panel. Cities. Marketing. City promotions. Discounts

  This type of promotion allows you to set a certain percentage of discount that can be applied to the order price when using a promo code. This promotion can be applied to all orders in the city, regardless of company or location. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Discounts tab. Click Create. Add the required information (more details below). Click Save. (https://storage.crisp.chatSome readers

• 2.0 Control Panel. Cities. Marketing. Promo codes. Creation of a promo code

  To create a promo code, you need The promo code must be tied to a pre-created promotion. Therefore, you must first create an Action at the company level or at the city level. Add a promotional campaign. Control Panel → Marketing → Promo Codes → Create. (https://storage.crisp.chat/users/helpdesSome readers

• 2.0 Control Panel. Cities. Marketing. Promo codes. Generator. Randomly

  Use the Generator tab to randomly generate promo codes for a specific promo campaign. In addition, you can restrict the use of a promo code to a specific user or user group. To automatically generate promo codes: Select Marketing in the Control Panel. Click Promo codes. Locate the campaign you need and click the pencil icon. Go to the Generator Randomly. In the Number of codes field, specify the number of desired promo codes.Few readers

• 2.0 Control Panel. Cities. Marketing. Promo codes. General tab

  In this tab, the main parameters of the promotional campaign are set. This is necessary for further generation of promo codes Manually or Randomly . Setting parameters Select the Marketing section in the Control Panel menu. Open the section Promo codeFew readers

• 2.0 Control Panel. Cities. Marketing. Promo codes. Codes

  You can manage the promo codes of each promo campaign by using the Codes tab. Here you can change their status, view statistics, or delete the selected promo codes. Available elements: Code. Shows the promo code itself. Click on the code, to copy it to the clipboard. Text. Shows the description of the promo campaign and the promo code itself. When clicking on the Text buttonFew readers

• 2.0 Control Panel. Cities. Marketing. City promotions. Certificate

  A gift voucher lets customers deduct a fixed amount from the order price. The gift voucher at the city level applies to all companies in the selected city. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Certificate tab. Click Create. Add the required information (more details below). Click Save. (https://Few readers

• 2.0 Control Panel. Cities. Marketing. Promo codes

  Information about all promo campaigns is available in the Promo campaigns tab. It appears only when you select a city in the city menu. Promo campaigns contain promo codes of specific promotions of a city or company. Use this tab to add and manage your promo campaigns. (https://storage.crisp.chat/users/Few readers

• 2.0 Control panel. Marketing. Company promotions

  Promotions at the Company level are used more for local promotions within a particular company. According to the type of application, they can be Automatic and By promo code. Unlike City Promotions, they can be Active, that is, they will be displayed to users. The types of promotion available for creation are: Discount - detailed instructions on how to create . Custom promotion - detaileFew readers

• 2.0 Control Panel. Cities. Marketing. City promotions

  Promotions at the city level are used more often as technical ones in order to quickly create a promotion and not duplicate it at all establishments separately. Such promotions are also used for marketing purposes to promote a service. For example, for free delivery, you can create a promotion linked to the minimum order amount. Promo codes provide ample opportunities for marketing activities, for example, certificates with a promo code for a discount for the first order. We also advise you to cFew readers

• 2.0 Set up new a promo campaign

  When adding or editing a promo campaign, use the Marketing tab in the Control Panel. After saving, you’ll be able to generate promo codes. To add or edit a promo campaign: Select Marketing tab in the Control Panel. Click Promo codes. Locate the campaign you need and click the pencil icon or click Create button. Go to the General tab. Add all necessary info (more details below). Click Save. (https://storage.crisp.chat/users/Few readers

• 2.0 Control Panel. Cities. Marketing. Creating Media popups

  Media popups are used to display important information on the website and in the app, promotions, news of the establishment, and various ways to encourage customers to place an order in the form of the establishment's Pages. To create a Media popup for your company, you need to: In the Control panel, go to the Marketing section. Click the Media popup tab. Click the +Create button and add the necessary information. Click Save. (https://storage.crisp.chat/users/Few readers

• 2.0 Set up the cashback webpage in available languages

  Set the available translations for the cashback webpage’s heading and description. You can also add translations of the rules for using cashback, which appear in the footer of the webpage. To add translations: In the Control Panel, click Marketing. Go to Cashback Translation Select the desired language. Add the desired translations (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c320Few readers

• 2.0 Control Panel. Cities. Marketing. Media popup

  This tab contains the settings for media notifications, or more simply, the Stories of a particular company. Media notifications are used to display important information on the website and in the app, promotions, news of the company, and various ways to encourage customers to make an order. A media notification has a button that can be clicked on any link where you want to take the customer, such as a promotion, dish, or category. Settings: In the Control panel, go to the Marketing seFew readers

• 2.0 Control Panel. Cities. Marketing. Promo codes. Generator. Manually

  Use the Generator tab to manually generate promo codes for a specific promo campaign. In addition, you can restrict the use of a promo code to a specific user or user group. To manually create promo codes: Select Marketing in the Control Panel. Click Promo codes. Locate the campaign you need and click the pencil icon. Go to the Generator Manually. In the Code name field, add the name of a promo code itself. If required,Few readers

• 2.0 Control Panel. Cities. Marketing. City promotions. Free Delivery

  This type of promotion allows your service to compensate the cost of delivery if the total customer's bill exceeds a certain amount. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Free Delivery tab. Click Create. Add the required information (more details below). Click Save. (https://storage.crisp.chat/useFew readers

• 2.0 Control Panel. Cities. Marketing. Company promotions. Certificate

  A gift voucher lets customers deduct a fixed amount from the order price. It is valid for all locations of the company and does not affect the cost of delivery. To add a promotion: In the Control Panel, click Marketing. Click the Company promotions → Certificate tab. Click Create. Add the required information (more details below). Click Save. (httFew readers

• 2.0 Control Panel. Cities. Marketing. Company promotions. Free delivery

  This type of promotion allows a company to compensate the cost of delivery if the customer's bill exceeds a certain amount. To add a promotion: In the Control Panel, click Marketing. Click the City promotions → Free Delivery tab. Click Create. Add the required information (more details below). Click Save. (https://storage.crisp.chat/users/hFew readers

• 2.0 Control Panel. Cities. Marketing. Company promotions. Custom promotion

  This promotion is informational and applies manually by the employees of the company. “Special promotion” means a gift in the form of a dish/goods, set of goods, beverages, magnets, etc. To add a promotion: In the Control Panel,Few readers

Settings

• 2.0 Control panel. Settings. Interfaces. Web: Main page

  Easily enable or disable the home page blocks. Configure each of the blocks and change their priority right from the list. Available elements: Name. Name of the block. Priority. A value that affects the order of the blocks on the home page. To change the priority, double-click on it and enter a new value. Note: You can change the priority of all blocks except Header and Footer. StatuFew readers

• 2.0 Add links to social media pages

  Each webpage includes social media buttons for Facebook and Instagram. You can add links to desired pages so that your customers can follow you on social media. (https://downloads.inFew readers

• 2.0 Add meta tags of the main page and user agreement link in available languages

  Add a link to the user agreement in available languages If your service is available in several languages, it is necessary to have a user agreement for all available languages. To add a link: In the Control Panel, click Settings. Go to Website settings Translations. Select the desired language. In the Link to the User Agreement field, add a link to the user agreement. Click Save. (https://storage.crisp.chat/users/helpdeskFew readers

• 2.0 Enable a mobile app promotion pop-up

  You can quickly and easily convince your website visitors to install your mobile app with a handy mobile app pop-up. To enable a pop-up: In the Control Panel, click Settings. Go to Interfaces Web: Apps. Select the Mobile app promotion pop-up checkbox. Click Save. The pop-up window appears only in the mobile version of the website. Note: EnabliFew readers

• 2.0 Control Panel. Cities. Managing cities

  This section displays information about all created cities. You can also add, customize, and delete cities here. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Displayed elements Top of the page Search field. Allows you to find a city from the list by name. Filter by status. Displays a list of cities according to the specified status inFew readers

• 2.0 Control Panel. Cities. Creation of a city

  To create a new city: In the Control Panel → select the Settings section → open the Cities tab → click the Create button. In the Geo city field, select the desired city from the list. Click Save. After adding a city, you need to fill in all the required fields: The GeneraFew readers

• 2.0 Control Panel. Editing a City. General

  The General tab contains general information about the created city. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click General. Fill in all the required fields (see below). Click Save. Setup requirements: Status. City status lets you control the availability of the city andFew readers

• 2.0 Set the recommended number of orders per hour for 1 location

  You can set the recommended number of orders per hour for a single location. It allows you to inform your employees about the overall location workload. To set the recommended number of orders: In the Control Panel, click Settings → go to the Cities tab. Locate the city you need and click the pencil icon. Click the Monitoring tab. In the Recommended number of orders per hour for 1 location field, set the maximum number of orders. Click SavFew readers

• 2.0 Add an important notice for all customers

  Add a custom notice that appears to your customers on the website and when they open the app. To add a notice: In the Control Panel, click Settings → go to the Cities tab. Locate the city you need and click the pencil icon. Click the Texts tab. In the Customer notice field, add a notice that will appear to customers. Click Save. ExamplesFew readers

• 2.0 Logistics management

  Timely delivery is a key stage of the entire order processing cycle. Dots Platform has all the necessary tools for flexible logistics configuration. Table of contents General information Setting tariff zones and delivery areas Set up the key logistics parameters Setting working distances for couriers Determination of customer addresses General information Different types of couriers are able to use the system, while the use of foot couriers, bicycles, and ground robots (inSome readers

• 2.0 Set up the default delivery fleet

  Select the priority delivery fleet, which will be in charge of delivering all city orders. To select the default delivery fleet: In the Control Panel, click Settings. Select the city you need and click the pencil icon. Click the Delivery - Driver distribution tab. In the Default delivery fleet field, select the desired option. Click Save.Few readers

• 2.0 Set up the inside delivery

  Let your customers receive their orders right in their hands. To enable inside delivery: In the Control Panel, click Settings tab and go to the Cities tab. Locate the city you need and click the pencil icon. Click the Delivery → Tariffs tab. Select the Delivery checkbox. In the Inside delivery cost field, set the extra fee for the inside delivery. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3Few readers

• 2.0 Configure the Order dispatch time options in the Dots Business app

  Select which estimated pick-up time options will be available when accepting a new order in the Dots Business app. To set up the feature: In the Control Panel, click Settings tab → go to the Cities tab. Locate the city you need and click the pencil icon. Click the Delivery → General tab. In the Order dispatch time in companies field, select the desired option.Few readers

• 2.0 View financial statistics of company locations

  Use the Invoices subsection to view financial statistics on all types of orders for each company location. It is designed to organize financial summaries and keep track of payments. Available elements: Month filter. Lets you filter order statistics for a specific month. Information about the current month becomes available next month. By default, you’ll see information about the previous montFew readers

• 2.0 Check and manage financial statistics of a company location

  Use this page, to view the financial statistics of the location, download the list of orders or update the status of invoice. To view the financial information: Сlick Settings and select the city you need. Click Invoices. Find the desired location and click the pencil icon. AvFew readers

• 2.0 Control Panel. Editing a City. System

  The System tab contains settings for displaying the city in the system. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click System. Fill in all the required fields (see below). Click Save. Setup requirements: Link. If the service involves work in several cities, the field willFew readers

• 2.0 Control Panel. Editing a City. Social

  Each webpage includes social media buttons for Facebook and Instagram. You can add links to desired pages so that your customers can follow you on social media. To add social media links: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click Social. Fill in all the required fields (see below). Click SaveFew readers

• 2.0 Control Panel. Editing a City. Texts

  In this tab, you can set up translations for the Information about online payment and Customer notice fields, as well as fill in the case declensions fields for the city name. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desired city. Click Texts. Fill in all the required fields (see below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imageu1foFew readers

• 2.0 Control Panel. Editing a City. SEO

  These fields are used to configure the SEO parameters of the main page of the website and the SEO text and SEO text of the promotion fields, which contain information about the service for search engine optimization of the city page in different languages. They allow you to add unique text that will increase the visibility of your website in search engines. Settings: Open the Settings section in the Control Panel. Click the Cities tab. Click the edit icon next to the desiredFew readers

• 2.0 Control Panel. Editing a City. Monitoring

  This tab displays the settings for parameters that are required when working with the Monitoring Panel. To enable the feature: Open the Settings → Cities section in the Control panel. Click the edit icon next to the desired city in the list. Go to the Monitoring tab. Set the necessary settings. Click the Save button. Setup requirements: Color and Abbreviation EvFew readers

• 2.0 Control Panel. Editing a City. Orders Workflow

  This feature allows you to enable or disable the automatic distribution of the customer orders to the pick-up point in the Monitoring Panel. To enable the feature: Open the Settings =Cities section in the Control panel. Click the edit icon next to the desired city in the list. Go to the Orders Workflow tab. In the Orders distribution type field, select the required type. Click the Save button. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850cFew readers

• 2.0 Control Panel. Editing a City. Delivery. General

  Contents Minimum order dispatch time Maximum order dispatch time Maximum estimated pickup time shift Time correction factor Maximum delivery delay time Order dispatch time in companies 1. Set up the Minimum order dispatch time Set the minimum time for the preparation and packaging of the order, after which the order can be picked up by the courier. This parameter affects the list of aSome readers

• 2.0 Control Panel. Editing a City. Delivery. Delivery areas

  In this tab, you can configure the area within which it will be possible to place orders with delivery. Also, here you choose the type of polygon that will be displayed on the main page of the website. Setting up a delivery area: Open the Settings tab in the Control Panel. Go to the Cities tab. Click on the edit icon next to the desired city. Click Delivery → Delivery areas. Fill in all the required parameters (see below). Click Save. (https://storage.criFew readers

• 2.0 Control panel. Settings. Editing a city. Delivery tab. Tariffs

  After choosing the configurable delivery price , you need to set the tariff zones. These zones can be represented as circles with locations in the center. To set the tariff zones: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Tariffs tab. Set the necessary settings Click Save. (https://storagFew readers

• 2.0 Control panel. Settings. Editing a city. Delivery tab. Order Merging

  If two orders can be delivered within a single route, the system can merge them together. This optimizes the delivery process, saves time and resources. Table of contents: Enable automatic merging of orders Max. delivery time of merged orders Time buffer between pick-ups After enabling this feature, the system will automatically merge two orders within the single route and close delivery time.Few readers

• 2.0 Control panel. Settings. Editing a city. Delivery tab. Driver Distribution

  You can choose the way new orders will be assigned among the couriers on duty. To choose the order assignment mode: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Driver Distribution tab. In the Order assignment mode field, choose the desired mode. Click Save. Available modes: 1Few readers

• 2.0 Control panel. Settings. Editing a city. Delivery tab. Courier Tracking

  This feature lets your customers see the courier’s location when waiting for their order to be delivered. To enable the feature: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Courier Tracking tab. Select the Real-time courier tracking checkbox. Click Save. After enabling the feature,Few readers

• 2.0 Control panel. Settings. Editing a city. Delivery tab. Ether

  The broadcast mode allows couriers to take unassigned delivery orders. In addition, couriers can be assigned to specific locations by selecting the corresponding filter in the Dots Delivery app To enable the broadcast mode: In the Control Panel, click Settings. Locate the city you need and click the pencil icon. Click the Delivery → Ether tab. Turn on the switch in the Broadcast modeFew readers

• 2.0 Control panel. Settings. Editing a city. Delivery. Delivery fleets.

  The Delivery fleets subsection shows information about all delivery fleets of the selected city. It appears only when you select a city in the city menu. Here you can add new or configure the existing delivery fleets. !Note: The "Delivery Fleets" subsection appears in the city management block when you select a specific city. Available elements: The Create a delivery fleet button opens theFew readers

• 2.0 Control panel. Settings. Editing a city. Delivery. Editing Delivery fleets. General tab

  When adding new or configuring settings of the existing delivery fleet, you can set up general parameters that affect the work of couriers. To configure the delivery fleet settings: Select Settings → Cities in the Control panel. Locate the city you need and click Delivery fleets. Locate the delivery fleet you need and click the pencil icon, or click +Create a delivery fleet to add a new one. In the General tab, configure all necessary settings (moreSome readers

• 2.0 Control panel. Settings. Editing a city. Delivery. Editing Delivery fleets. Couriers tab

  The Couriers tab lets you add new couriers to the selected delivery fleet or configure settings of the existing accounts. Available elements: +Create. Opens the page for adding a new courier (https://dots.crisp.help/en/article/20-control-panel-users-users-users-list-create-a-user-courier-delivery-serviFew readers

• 2.0 Control panel. Settings. Editing a city. Categories. Add a company filter (city category)

  Company filters (city categories) allow you to filter city companies by the product types. They appear In the company selection filter on the city webpage and in the app, as well as in the list when creating a company category. To add a new category: In the Control Panel, click Settings → Cities. Locate the city you need and click the pencil icon.Few readers

• 2.0 Control panel. Editing a city. Categories. General tab

  Use city categories to categorize all available products, i.e., Drinks, Food, Desserts, White meat, Wine and create company categories. Customers can also use them to filter the city companies on the website and in the app. Available elements: Name. City category title. DoubSome readers

• 2.0 Control panel. Editing a city. Reports

  This subsection contains a link to the city report. You can use reports for analytics, marketing activities planning, and performance improvement. Note: For accessing the data report you must select a city in the city menu and have access to the companies’ financial report. The report in Google Data Studio consists of six pages: Key metrics (https://dots.crisp.help/en/article/20-data-report-keFew readers

• 2.0 Control panel. Settings. Interfaces. Color scheme

  Set up the colors that appear in various UI elements of the website and in the app. To set up the color scheme: In the Control Panel, click Settings. Click the Interfaces =Color scheme tab. Add or change color codes in the corresponding fields (more details below). Click Save. Setup requirements: Key elements color. A HEX color code in "EEE111"Few readers

• 2.0 Control panel. Settings. Interfaces. Web: Graphics

  You can add or change the project logo and the website favicon by using the website settings. Open the Settings section in the Control Panel. Go to the Interfaces tab. Go to the Web: Graphics tab. Add or change the necessary icons (see below). Click Save. Available settings: Small logo icon. Appears in the Control Panel. The maximum resolution ofFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Header

  This tab configures the parameters of the Header block, such as the horizontal logo (64 px in .png format, no more than 1 Mb) and horizontal logo for the menu (495 x 330 px in .png format, no more than 1 Mb). Configuring the Header block Open the Settings section in the Control Panel. Go to the Interfaces tab → Web: Main page. Click on the edit icon next to the Header block. Enter or change the required information in the General tab. ClickFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Start screen

  This block contains an image or a short video that appears to customers when they open the home page. This block also contains the button with a link to the city/company page and a short text. To set up the block: In the Control Panel, click Settings. Go to the Interfaces =Web: Main page tab. Find the Start screen block and click the pencil icon. In the General and Translations tabs, add all necessary information (more details below). CliFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Mini slider

  This block may contain images with links to the menu, categories of products (dishes), or special offers for customers. To set up the block: In the Control Panel, click Settings. Go to the Interfaces → Web: Main page tab. Find the Mini slider block and click the pencil icon. In the General, Slides and Translations tabs, add all necessary information (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c32Few readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Maxi slider

  This block contains images with links for customers (service features, promotions, or special offers). To set up the block: In the Control Panel, click Settings. Go to the Interfaces → Web: Main page. Find the Maxi slider block and click the pencil icon. In the General and Slides tabs, add all necessary information (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image6hxttlFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Apps

  This block shows engaging information about the mobile apps of your service on the main page of the website. To set up the block: In the Control Panel, click Settings. Go to the Interfaces =Web: Main page tab. Find the Apps block and click the pencil icon. In the General and Translations tabs, add all necessary information (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Delivery and payment

  This block shows general information about the delivery and payment rules of your service on the main page of the website. To set up the block: In the Control Panel, click Settings. Go to the Interfaces → Web: Main page tab. Find the Delivery and payment block and click the pencil icon. In the General and Translations tabs, add all necessary information (more details below). Click Save. (https://storage.crisp.chat/users/helpdeFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Main page. Footer

  This block is displayed at the bottom of the main page of the website. The block contains a description of the service, a link to the city's promotions, as well as links to social networks and the rules for using the service. Customizing the Footer block Open the Settings section in the Control Panel. Go to the Interfaces → Web: Main page tab. Click on the edit icon next to the Footer block. Enter or change the required information in the General andFew readers

• 2.0 Control panel. Settings. Interfaces. Web: Apps

  Add links to your mobile apps, that will appear in the Control Panel and on the website. To add links: Open the Settings section in the Control Panel. Go to the Interfaces =Web: Apps tab. In the AppStore Link and GooglePlay Link fields, enter links from the respective app stores. Click Save. Each link must include “https://”. Examples httSome readers

• 2.0 Control panel. Settings. Interfaces. Web: SEO

  The meta tags improve the relevance of the website in search results. You can add or edit meta tags such as meta title, meta description, and meta keywords. To add meta tags: In the Control Panel, click Settings. Go to Interfaces → Web: SEO. Select the desired language. Fill in the desired meta tags in the required fields (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imagedzu6gh.pnFew readers

• 2.0 Control panel. Settings. Interfaces. Rules

  Add a link to the user agreement that contains conditions and rules for the use of website materials and personal data. To add a link: In the Control Panel, click Settings. Go to Interfaces ⇾ Rules. In the Link to the user agreement field, add a link to the user agreement document. Click Save. Link must include “https://”. Correct format https:Few readers

• 2.0 Control panel. Settings. Interfaces. Privacy Policy

  You can configure the form for granting the right to use cookies, as well as permission to use the client's personal data. To configure the settings: In the Control Panel, click Settings. Click the Interfaces =Privacy Policy tab. In the Cookie notification message and Method of obtaining permission fields, select the desired options (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/iFew readers

• 2.0 Control panel. Settings. Interfaces. Zoning functionality

  This feature solves the problem of distributing user orders between all company locations in a city. This allows you to flexibly set up delivery zones for each of the company locations and work only in certain areas of the city. The zoning feature allows your mobile customers to see only available companies (locations) depending on the location of a particular user. Important: Zoning currently only wFew readers

• 2.0 Control panel. Settings. Interfaces. Filters

  The filters on the website and in the app are designed to filter venues by the type of receipt. They are available only for multi-brand projects. Set the priority and display of filters on the website and in the app: Open the Settings section in the Control Panel. Go to the Interfaces =Filters tab. Select the necessary filters using the check boxes. Click Save. Available setFew readers

• 2.0 Control panel. Settings. Interfaces. Favorites

  In the Favorites block, you can configure the ability for a customer to add dishes or restaurants to their Favorites. This selection will be saved for the customer's profile in the future. Settings of the Favorites block: Open the Settings section in the Control panel. Go to the Interfaces tab =Favorites Tab Enter or change the necessary information. Click Save.Few readers

• 2.0 Control panel. Settings. Interfaces. Types of receiving

  Set up the names for the delivery types in all available languages. These names will appear in various system elements such as the website and the app. Setting up fields In the Control Panel click Settings. Go to the Types of receiving tab and select the desired language. Add or edit the desired delivery types in the selected language (more details below). Click *Few readers

• 2.0 Control panel. Settings. Interfaces. Checkout

  In the Checkout block, you can edit the appearance of the checkout page, manage display elements, and change the priority of the fields of individual blocks. Display elements Name. The name of the block. Priority. A numeric value that affects the order of the block on the checkout page. A higher number means a higher priority Status. Responsible for the presence of the block on the page. Active = displayed Inactive = Not displayed Edit button. Opens the block editingFew readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Types of receiving

  In the Types of receiving block, you can customize the display of the required types of receipts, manage their priority, and add an informer. Setting up the block Types of receiving: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Types of receiving block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (https://storage.crFew readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Types of receiving time

  In the Types of receiving time block, you can customize the display of the desired types of receipt times, manage their priority, and add an informer. Block settings Types of receiving time: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Types of receiving time block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (https://sSome readers

• 2.0 Control panel. Settings. Interfaces. Checkout. User Info

  In the User Info block, you can customize the display of the required fields in the user block, manage their priority, and add an informer. Setting up the block User Info: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the User Info block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (https://storage.crisp.chat/users/helpdFew readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Promo Code

  In the Promo code block, you can set the priority of displaying this block on the checkout page, choose which platform it will be displayed on, and add an informer to it. Setting up the block Promo Code: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Promo Code block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (httpsFew readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Cashback

  In the Cashback block, you can set the priority of displaying this block on the checkout page, choose which platform it will be displayed on, and add an informer to it. Setting up the block Cashback: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Cashback block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (https://stoSome readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Payment methods

  In the Payment methods block, you can customize the display of the required payment methods, manage their priority, add an informer. Setting up the block Payment methods: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Payment methods block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (https://storage.crisp.chat/users/Few readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Tips

  In the Tips block, you can set the priority of displaying this block on the checkout page, add an informer to it, and manage the display of additional information about the tip. Setting up the block Tips Info: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Tips block. Enter or change the necessary information in the General and Translations tabs (see below). Click Save. (httpFew readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Summary list

  In the Summary list, you can configure the priority of displaying this block on the checkout page, manage the priority of displaying each field of this block. Setting up the block Summary list: The "General" tab Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to the Summary list block. Enter or change the necessary information in the General tab (see below). Click Save. (https://Few readers

• 2.0 Control panel. Settings. Interfaces. Checkout. Informer

  In the Informer block, you can set the priority of displaying the informer on the checkout page. The Informer is an additional block where you can display any information about special offers or any other messages. You can customize its display, text (also in the Translations tab for other languages), color, and icon. Setting up the Informer: Open the Settings section in the Control panel. Go to the Interfaces tab =Checkout. Click the edit icon next to theFew readers

• 2.0 Control panel. Settings. Interfaces. Ordering Apps

  Client application settings: Open the Settings section in the Control panel. Go to the Interfaces tab =Ordering Apps. Enter or change the necessary information in the fields. Click Save. Welcome screens settings First screen title. The title that will be displayed to the customer when they first open the mobile application on the first page of the screen. First scFew readers

• 2.0 Control panel. Settings. Interfaces. Delivery Apps

  In this tab, you can activate the pop-up in the courier app with information about the package and add the "Give a gift to the first client" pop-up. These pop-ups contain informative content to remind the courier about the packaging and the gift. Available settings Show popup with the information about the package. Responsible for displaying a message about the need to check the packaging when thFew readers

• 2.0 Control panel. Settings. SMS

  Enable or disable sending of SMS messages to clients. Before enabling, it is required to set the name of the sender and choose the service for sending SMS. Setting up the integration Open the Settings section in the Control panel. Click the SMS tab. Fill in the appropriate fields about the SMS. Click the Save button. Setup requirements: SMS messages aFew readers

• 2.0 Control panel. Settings. Cashback. General

  This tab activates and configures the basic parameters of the loyalty program in the form of cashback. Cashback applies only to the cost of the order and does not apply to shipping costs. Setting up the fields Open the Settings section in the Control Panel. Go to the Cashback tab =General. Enter the required information in the appropriate fields (see below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imagebkqvFew readers

• 2.0 Control panel. Settings. Cashback. Cashback webpage

  How to show cashback information, rules for using cashback, show the cashback webpage, add info about cashback The cashback page contains information about the rules for earning and using cashback. Settings: In the Control Panel, click Settings. Go to the Cashback Cashback webpage. Add all necessary information (more details below). Click Save. Available fFew readers

• 2.0 Control panel. Settings. Taxes. General

  In this tab, you can configure taxes that will be automatically added to the order price if necessary. You can create a product tax and a shipping tax separately. Settings. Open the Settings section in the Control Panel. Go to the Taxes =General tab. Make the necessary settings in the fields. Click Save. Requirements for setting up Taxes calculating. Do not calculate - tFew readers

• 2.0 Control panel. Settings. Taxes. List of taxes

  This tab displays all the taxes that have been previously added, and allows you to edit, delete, and create new ones. Settings Open the Settings section in the Control Panel. Go to the Taxes tab =Taxes list. Click the edit icon next to an existing tax or click the +Create button if you want to add a new one. Fill in all the required fields. Click Save. Display elementFew readers

• 2.0 Control panel. Settings. Tips. General

  In the Tips tab, you can customize the functionality of tips, choose the method of display, namely as a percentage or a fixed amount, and add the necessary information about tips. Settings. General tab Tips. Setting up tip functionality at the checkout. Active, required - The block with the options of tips will be displayed at the checkout and the middle option (option 2) will be aFew readers

• 2.0 Control panel. Settings. Integrations

  You can manage all available integrations with third-party services by using the Integrations tab. To manage integrations: In the Control Panel, click Settings. Go to the Integrations tab. Click the pencil icon near the desired service to open the settings page. Available elements: (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imagefbq4moFew readers

• 2.0 Control panel. Settings. Integrations. Mail Service

  Before getting started, it is important to set an email address for system notification and reports. To set up the email address: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Mail Service and click the pencil icon. In the Email for system mailings field, add or change the desired email address. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/iFew readers

• 2.0 Control panel. Settings. Integrations. Chat

  This page contains links to chatbots. The use of chatbots allows you to activate a support chat on the website and in the mobile application, through which users can go to a convenient messenger and get help from a support operator. Importantly! Chat bots can be connected to any chat service through which the operator will receive messages and respond to them. It is most convenient for this functionality to use the SendPulse (https://sendpulse.com/features/chatbot?gl=1qpujr6ga*MTk3OTg2Few readers

• 2.0 Control panel. Settings. Integrations. SendPulse SMS

  On this page, integration with SendPulse SMS service is configured. This will allow you to use this service to send SMS messages to customers. Integration settings Open the Settings section in the Control Panel. Go to the Integrations tab. Click the edit icon opposite the SendPulse SMS box. Add the required information in the appropriate fields. Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/imageus2zln.Few readers

• 2.0 Control panel. Settings. Integrations. Google Tag Manager

  "Integration with Google Tag Manager allows you to create containers for your website and mobile app, that can contain tools for data collection, analytics, and advertising. To set up the integration: In Tag Manager, click Workspace . Near the top of the window, find your container ID, formatted as ""GTM-XXXXXX"" and copy it. In the Control Panel, click Settings. Go to the Integrations tab. In the lisSome readers

• 2.0 Control panel. Settings. Integrations. Google Merchant Center

  Integration with Google Merchant Center allows you to set up contextual advertising of the service on Google platforms. To set up the integration: Log in to your Google Merchant Center account. Copy the Merchant ID located in the upper-left corner of the page. In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Google Merchant Center and click the pencil icon. In the Google MerchanFew readers

• 2.0 Control panel. Settings. Integrations. Google Data Studio

  To have access to the report from the Control Panel, you need to add a Data Studio link. To add a link: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Google Data Studio and click the pencil icon. In the City report link field, paste the link from Data Studio. Click Save. (https://storagFew readers

• 2.0 Control panel. Settings. Integrations. Google Maps

  Use Google Maps as a map service in your mobile app. To set up an integration: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Google Maps and click the pencil icon. Fill in the required fields with informatFew readers

• 2.0 Control panel. Settings. Integrations. Google ReCaptcha

  The functionality of Google ReCaptcha allows you to enable verification of users for being real ones and automatically blacklist the number*link if the verification is not passed. The verification can be enabled if the cost of SMS has increased unreasonably, as this may be a sign of a fraud attack on the site and an attempt to place fraud orders for the deliberate spending of funds on SMS services. When the integration is configured and enabled -Some readers

• 2.0 Control panel. Settings. Integrations. Here maps

  Use Here maps as a map service in various system elements such as Monitoring Panel and Dots Delivery app. To set up an integration: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Here and click the pencil icon. Fill in the required fields with information* (more details below). Click Save. (hFew readers

• 2.0 Control panel. Settings. Integrations. Firebase

  This service provides analytics on the use of your apps, as well as service push-messages and push-campaigns. To set up the integration: In the Control Panel, click Settings. Go to the Integrations tab. In the list of integrations, find Firebase and click the pencil icon. In the Use the basic account field, select the desired key (more details below). Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200Some readers

• 2.0 Control panel. Settings. Languages

  You can enable or disable certain UI languages. These languages appear in the language menu on the website and in the app. To set up available languages: In the Control Panel, click Settings. Go to the Languages tab. Click the edit icon next to the desired language =set the required "Status". Click Save. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850Few readers

• 2.0 Control panel. Settings. Reports

  This section contains a link to a service data report. You can use reports for analytics, marketing activities planning, and performance improvement. Note: The data report will only be available if your user role has the appropriate access. The report in Google Data Studio consists of six pages: Key metrics OpeFew readers

• 2.0 Data report > Key metrics

  This page of the report contains statistics on the key metrics, such as the number of orders, average check, overall turnover, and ordering methods. To see the report, go to Settings and Reports section in the Control Panel. Available info General information about orders The number of orders per day forFew readers

• 2.0 Data report > Operational metrics

  This page of the report shows statistics on the time of distribution, acceptance, preparation, and delivery of orders. It also shows the average lead time. To see the report, go to the Settings and Reports section in the Control Panel. Available info Actual lead time (orange). The average value of all actualFew readers

• 2.0 Data report > Load schedule and shift forecast

  This page of the report contains load statistics of couriers and company employees. It also includes forecasts of the required number of couriers and company employees at specific hours and days. To see the report, go to Settings Data report section in the Control Panel. Available info Courier load statistics bFew readers

• 2.0 Data report > Marketing report

  On this page of the report in real time, statistics from the following sources are updated: Google Analytics - analytics of website visits and usage. Google AdWords - contextual and media advertising. Facebook Ads - advertisement on Facebook and Instagram. Firebase Analytics - mobile app usage statistics. To see the report, go to Settings and Reports section in the Control Panel. (https://Few readers

• 2.0 Data report > RFM segmentation

  This page of the report contains tools for sorting customers by frequency, time, and order total. It also has an order heat map. To see the report, go to the Data report section in the Control Panel. RFM segmentation allows to filter certain categories of users and get a list of their phone numbers. Use this list for furtFew readers

• 2.0 Data report > Cohort analysis

  This page of the report shows the number of orders of all first customers by month, as well as the number of orders placed by the same customers in the following months. It also shows the statistics on how long customers have used the service. To see the report, go to Settings and Reports section in the Control Panel. (https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image182nj43.pngFew readers

• 2.0 Control panel. Settings. Payments. Native payment with SDK

  This tab contains the settings for the appearance of the online payment page in the customer's application, namely the settings for the type of online payment integration. Settings: Open the Settings section in the Control panel. Go to the Payments → Native payment with SDK tab/ Choose online payment integration type in a mobile app. Click Save. Available settings: Online pFew readers

• 2.0 Control panel. Settings. Cartography

  This tab contains mapping settings for the entire project. You can choose a specific map service for each of the following functions: geocoding, route distance calculation, and auto-complete. Settings Open the Settings section in the Control panel. Go to the Cartography tab. Enter the required information. Click Save. Available settings: Geocode. Used to determine coordFew readers

• 2.0 Control panel. Settings. System

  This tab contains system settings, such as project name and type, primary and system languages, how categories are displayed, and the type of client verification. Settings Open the Settings section in the Control panel. Go to the System tab. Enter the required information. Click Save. Available settings: Project name. Used for indicating service name in the control systemFew readers

• 2.0 Control Panel. Editing of the institution. Catalogue. Editing a category. Informers

  The informer is an additional block in which you can display any information about special offers or any other messages. You can customize its display, text (also in the Translations tab for other languages), color and icon. Settings: Select the Settings section in the Control Panel. Go to the tab Catalog Categories and click on the edit button of the desired category. Go to the Informer tab and add the desired information. Click Save. (https://storage.criFew readers

• 2.0 Control panel. Editing a Company. Specializations

  In this tab, a list of categories of goods (dishes) in which the selected company specializes is configured. This allows you to sort companies using the appropriate filters on the city page. Settings Select the Settings section in the Control Panel menu. CliFew readers

• 2.0 Control Panel

  The Control Panel is where most of the system settings are made. To access the Control Panel, moderators must have the appropriate access rights. Use the top menu to navigate between sections. Main screen The main screen displays all the main elements of the Dots platform system: Website - your company's website, which displays the entire assortment. Android and iOS apps - a page to download client apps. Monitoring Panel - login to the monitoring panel. Sign in for the OFew readers

• 2.0 Profile settings. How to change the password to log in to the Control Panel

  This section allows you to change the personal password of the user who has access to the Control Panel. To access profile editing, click on the profile icon in the right corner as shown in the photo below and select the Profile settings section: How to change your password: Open the Profile settings sFew readers