2.0 Configure the Order dispatch time options in the Dots Business app
Select which estimated pick-up time options will be available when accepting a new order in the Dots Business app.
In the Control Panel, click Settings tab → go to the Cities tab.
Locate the city you need and click the pencil icon.
Click the Delivery → General tab.
In the Order dispatch time in companies field, select the desired option.
Click Save.
No limits. When accepting a new order, the most suitable time will be automatically selected depending on the location of the couriers. Earlier options will also remain available, but will be marked as “not recommended”.
Important: The closest estimated pick-up time will depend on the minimum preparation time parameter at the company or at the city level
Recommended and later (default option). Only recommended and later time options will be available (considering the couriers’ workload). Earlier time options won’t appear in the drop-down list.
Only ideal and later. Available time options will be displayed starting from the ideal (e.g., when two delivery orders can be merged). Earlier options including recommended won’t appear in the drop-down list.
Important: Selecting this option significantly increases the average delivery time. We recommend using it only in cases of peak loads and a shortage of couriers.
Link to this article: here
To set up the feature:
In the Control Panel, click Settings tab → go to the Cities tab.
Locate the city you need and click the pencil icon.
Click the Delivery → General tab.
In the Order dispatch time in companies field, select the desired option.
Click Save.
Available options:
No limits. When accepting a new order, the most suitable time will be automatically selected depending on the location of the couriers. Earlier options will also remain available, but will be marked as “not recommended”.
Important: The closest estimated pick-up time will depend on the minimum preparation time parameter at the company or at the city level
Recommended and later (default option). Only recommended and later time options will be available (considering the couriers’ workload). Earlier time options won’t appear in the drop-down list.
Only ideal and later. Available time options will be displayed starting from the ideal (e.g., when two delivery orders can be merged). Earlier options including recommended won’t appear in the drop-down list.
Important: Selecting this option significantly increases the average delivery time. We recommend using it only in cases of peak loads and a shortage of couriers.
Link to this article: here
Updated on: 03/06/2024
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