3.0 Notifications in the Dots Business app
The Notifications tab displays all notifications about cancelled orders and new reviews.
When a new review appears, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal.
After marking the notification as viewed, you have to read the review and respond to it in the Reviews tab.
Note: Notification about a new review will appear only after it is processed by the Monitoring Panel operator.
When an order is canceled, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal. All canceled orders are displayed in the Archive tab.
Click the Read All button to mark all notifications as viewed.
Link to this article: here.
New review notification
When a new review appears, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal.
After marking the notification as viewed, you have to read the review and respond to it in the Reviews tab.
Note: Notification about a new review will appear only after it is processed by the Monitoring Panel operator.
Canceled order notification
When an order is canceled, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal. All canceled orders are displayed in the Archive tab.
Click the Read All button to mark all notifications as viewed.
Link to this article: here.
Updated on: 25/12/2024
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