2.0 Why wasn't the order distributed to a company?
If all companies are on Pause, the order is not placed at all. When you select a company that is on Pause, a Pop-up appears with the message: “Unfortunately, orders from this company are temporarily not accepted.”
If one of the establishments is in Active mode, the order may not be assigned to the company in the following cases:
The client placed an order with online payment and it has not yet been paid, after the fact of payment, the order is distributed automatically.
It was not possible to correctly determine the client's address (in the order card of the Monitoring Panel, next to the client's address there is a “Specify!” mark). In this case, the operator specifies the address and distributes the order manually.
If all orders for one company are not distributed to the company and there is a “Specify!” mark, it is necessary to check in the address settings whether the latitude and longitude data are entered. If this data is not available, then the system cannot determine the location of the company, which is why the distribution does not occur.
The city is in the “only pickup” mode and the payment type is Online, and the client has not yet paid for the order. You can set it up here: Control Panel → Settings → Cities → General → Operating mode field → Takeaway only.
Or Monitoring Panel → Cities → in front of the city, click on the activity status of the city and select Takeaway only from the list.
The option of distributing customer orders is disabled. In this case, customer orders will require manual distribution to the company in the Monitoring Panel. It is configured in the Control Panel → Settings → Cities → Orders Workflow, Orders distribution type field.
Read more about setting up distribution in the article
Link to this article: here
If one of the establishments is in Active mode, the order may not be assigned to the company in the following cases:
The client placed an order with online payment and it has not yet been paid, after the fact of payment, the order is distributed automatically.
It was not possible to correctly determine the client's address (in the order card of the Monitoring Panel, next to the client's address there is a “Specify!” mark). In this case, the operator specifies the address and distributes the order manually.
If all orders for one company are not distributed to the company and there is a “Specify!” mark, it is necessary to check in the address settings whether the latitude and longitude data are entered. If this data is not available, then the system cannot determine the location of the company, which is why the distribution does not occur.
The city is in the “only pickup” mode and the payment type is Online, and the client has not yet paid for the order. You can set it up here: Control Panel → Settings → Cities → General → Operating mode field → Takeaway only.
Or Monitoring Panel → Cities → in front of the city, click on the activity status of the city and select Takeaway only from the list.
The option of distributing customer orders is disabled. In this case, customer orders will require manual distribution to the company in the Monitoring Panel. It is configured in the Control Panel → Settings → Cities → Orders Workflow, Orders distribution type field.
Read more about setting up distribution in the article
Link to this article: here
Updated on: 18/06/2024
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