How to find out if an order with online payment is paid or not?
You can view the status of online payment in the order card of the Monitoring Panel by clicking on the Load payment data field. On hold status means that the money is reserved on the client's card and will be debited from their account after the successful completion of the order.
Pending - means that the client has not made a payment yet and the order will not be automatically distributed to the company.
On hold - the payment was successfully made and the funds on the client's card are frozen and will be debited after the successful completion of the order, and the order in this case will be automatically distributed to the company.
Outdated - the client has not made a payment within 30 minutes and the payment method will automatically change to cash. If the client still wants to pay online, you can change the method to online payment again.
Charged - the payment was deducted from the client's card.
Link to this article: here
Pending - means that the client has not made a payment yet and the order will not be automatically distributed to the company.
On hold - the payment was successfully made and the funds on the client's card are frozen and will be debited after the successful completion of the order, and the order in this case will be automatically distributed to the company.
Outdated - the client has not made a payment within 30 minutes and the payment method will automatically change to cash. If the client still wants to pay online, you can change the method to online payment again.
Charged - the payment was deducted from the client's card.
Link to this article: here
Updated on: 09/07/2023
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