Reviews help to see the general mood of customers, respond to incidents in time and improve the quality of service. This is a necessary part of developing and improving business performance. Use the Reviews tab to manage customer reviews.

You can work with customer reviews in Dots Business in the Reviews tab in the side menu.

Displayed elements

The number at the top of the screen/page is the average rating of the company.



Note: The company must have at least 20 accepted reviews in order for customers to see it.

Here you can also filter reviews by month/week/ and select any desired period. Select the desired month to display and click Confirm.

Working with reviews

All customer reviews go to the Reviews tab. At the same time, they are followed by a beep that will play as long as there is at least one unprocessed review. To accept the review, read it and tap on the checkmark. After that, it will affect the average rating of the company and change to a cross.



To return to the previous status, click on the cross.

Each customer review contains the following information:

Rating - the number of stars
Date and time of the review.
A comment to the rating, which contains information from the customer. It is required for reviews rated 4 or below.
Order details button to view review details, customer information, and order.





Important!
It is very important to process reviews quickly and respond to negative ones. This allows you to solve service-related problems in a timely manner and improve the quality of service. For example, if you receive 3 stars, you need to contact the customer and find out the reason for the negative review. After that, take steps to correct the error. Then you can offer the customer compensation and ask them to correct the rating.

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Updated on: 20/11/2024