2.0 Why does the customer not receive an SMS with a confirmation code?

• Problems of the mobile operator;

• Problems with the client's phone or coverage area;

• Zero balance on the SMS service account;

• System protection does not allow you to make more than one order for one phone number within one minute;

• The user's phone number is blacklisted;

• In the user settings, the setting - Do not require an SMS code when placing an order is activated;

• When placing an order, the user entered an incorrect phone number;

• Integration with SMS gateways is not configured;

• The user is in superadmin status.

• You can learn more about this functionality here.

Link to this article: here.

Updated on: 17/06/2024