2.0 Notifications in the Dots Business app
The Notifications tab displays all new orders, as well as notifications about canceled orders and new reviews. In addition, notifications allow you to confirm or reject new orders.
New order notification
New review notification
Cancelled order notification
Sound alert management
When a new order appears, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new order appears in the app, you will also see a push notification and hear a beep.
When taping on the triangle in the order card, you’ll see the “Accept” and “Cancel” buttons which allow you to accept or cancel a new order respectively.
If for some reason, the company location cannot prepare the order, then it is imperative to notify the customer about this. You must offer the customer an alternative (different dish (product), different time) and only then cancel the order. To do this, tap Cancel and select the reason for canceling the order in the window that appears. The selected reason will appear to operators in the Monitoring Panel.
When you tap Accept, you’ll see a window with the order pickup schedule and available pickup time options.
The schedule shows the number of orders that will be ready for pickup for each hour. It allows informing employees about the overall location workload. In case of exceeding the limit , the excess will be highlighted in red.
The value is for informational purposes only. You will be able to accept an order for a specific hour, even if the value exceeds the limit.
To accept an order, you must select the preparation due time (based on the capabilities of the kitchen and its workload). The logistics system will suggest the most suitable time based on the workload of the courier fleet. For more information about minimum preparation time, see here .
If the customer has chosen a specific time for receiving the order, then when you tap Accept, there will be no option to select the preparation due time.
After confirming the order, it will appear in the In Process tab and will be accompanied by a sound signal.
Important: Do not call the courier yourself if you receive a notification about a new order. The system will automatically assign an order to a free courier.
Note: If no one accepts the order within 5 minutes, the location will receive a second call with a request to respond to the notification.
Tip: It is also possible to cancel the order during the preparation.
When a customer leaves a review, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new notification appears in the app, you will also see a push notification and hear a beep.
After confirming that you received the notification, it is imperative that you read the review and respond to it in the Reviews tab.
Important: The notification will appear in the Dots Business app only if it’s approved by the operator in the Monitoring Panel.
When a customer cancels an order, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new notification appears in the app, you will also see a push notification and hear a beep.
You can find all canceled orders in the Archive tab.
To disable or enable audio alerts, swipe right and switch the Sound toggle in the menu on the left.
Link to this article: here
Table of contents
New order notification
New review notification
Cancelled order notification
Sound alert management
New order notification
When a new order appears, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new order appears in the app, you will also see a push notification and hear a beep.
When taping on the triangle in the order card, you’ll see the “Accept” and “Cancel” buttons which allow you to accept or cancel a new order respectively.
If for some reason, the company location cannot prepare the order, then it is imperative to notify the customer about this. You must offer the customer an alternative (different dish (product), different time) and only then cancel the order. To do this, tap Cancel and select the reason for canceling the order in the window that appears. The selected reason will appear to operators in the Monitoring Panel.
When you tap Accept, you’ll see a window with the order pickup schedule and available pickup time options.
The schedule shows the number of orders that will be ready for pickup for each hour. It allows informing employees about the overall location workload. In case of exceeding the limit , the excess will be highlighted in red.
The value is for informational purposes only. You will be able to accept an order for a specific hour, even if the value exceeds the limit.
To accept an order, you must select the preparation due time (based on the capabilities of the kitchen and its workload). The logistics system will suggest the most suitable time based on the workload of the courier fleet. For more information about minimum preparation time, see here .
If the customer has chosen a specific time for receiving the order, then when you tap Accept, there will be no option to select the preparation due time.
After confirming the order, it will appear in the In Process tab and will be accompanied by a sound signal.
Important: Do not call the courier yourself if you receive a notification about a new order. The system will automatically assign an order to a free courier.
Note: If no one accepts the order within 5 minutes, the location will receive a second call with a request to respond to the notification.
Tip: It is also possible to cancel the order during the preparation.
New review notification
When a customer leaves a review, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new notification appears in the app, you will also see a push notification and hear a beep.
After confirming that you received the notification, it is imperative that you read the review and respond to it in the Reviews tab.
Important: The notification will appear in the Dots Business app only if it’s approved by the operator in the Monitoring Panel.
New review notification
When a customer cancels an order, the company location will receive a phone call with a request to respond to the new notification. In addition, it will be followed by a beep that will play until you respond to it. When a new notification appears in the app, you will also see a push notification and hear a beep.
You can find all canceled orders in the Archive tab.
To disable or enable audio alerts, swipe right and switch the Sound toggle in the menu on the left.
Link to this article: here
Updated on: 28/05/2024
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