Placement of new orders from the app may be helpful in cases when customers want to place an order from the location, or by phone. Use the Call courier tab to place a new order. After placing it, working with it is the same as with a regular order.

The Call courier tab is located in the side menu on the left in Dots Business.

Creating an order

In the “Call courier” tab, you need to specify the order details in the appropriate fields.

User name. The name of the customer who will receive the order.
Examples
Alex
Sergio

User phone. Customer's phone number with operator code.
Example
1 213-421-0000

Client note. Note to the order in any format. Will be seen by operators, couriers, and cashiers.
Example
Pepperoni without cheese

Subtotal. Order price including the price of packaging.

Delivery type. Available options:
- Delivery
- Basic delivery
- Pickup

Delivery address. An address is required for all delivery methods. In case of placing a takeaway order, table reservation, etc., just add the location’s address.

Street. Street name only.
Example
Oxford St.

House number. House number only.
Example
15

Apartment. Apartment number only (if required).
Example
107

Floor. Floor number only (if required).
Example
1

Address note. Note to the address in any format. Will be seen by operators, couriers, and cashiers.

In case of standard delivery or doorstep delivery, you must check the delivery price by taping Calculate delivery price. Then the system will calculate the delivery cost depending on the delivery distance.


When all the data is added, click the Make an order button. The order is placed in the New tab, and then it is processed according to the standard algorithm.









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Updated on: 20/11/2024