2.0 Work with orders in the Broadcast mode. Information for managers
The broadcast mode allows couriers to take unassigned delivery orders.
In addition, couriers can choose or be assigned to specific locations. When working in broadcast mode, a corresponding tab will appear in the app. Couriers use it to select locations and accept new orders.
Company location selection
Taking orders in the List tab
Map of orders
Before getting started, you must select the locations, orders from which will be available for work. To do this, go to the Broadcast tab and tap on the filter icon. After that, you’ll see a screen where you can select the desired locations. Once selected, tap Confirm to save changes.
Note: When you close and reopen the app, the filter settings will remain the same.
The List tab contains the list of all available orders. Tap Accept to accept the desired order. After that, all work with the order will take place in the Orders tab.
To update the list of available orders, tap on the corresponding icon in the upper right corner.
This tab shows the courier's location and a map with all available orders from the selected locations.
Order markers indicate customer addresses and can be green, yellow, or red, depending on the delay. The change of marker colors will depend on the values of two parameters: Delivery delay (green) and Delivery delay (red). The supervisor must inform the couriers of the values selected for these settings.
Example
Delivery delay (green): -10
Delivery delay (red): 0
Estimated pickup time: 5:00 PM
Until 4:50 PM, the order icon will be green. There is enough time before the order will be ready for pickup. Accept such an order if there are no yellow and red markers on the map.
Between 4:50 PM and 5:00 PM, the order icon will be yellow. Accept such an order if there are no red markers on the map.
After 5:00 PM, the order icon will become red. Please accept such an order first.
When you tap on the order icon, a window with information about it will pop up. To accept the order, tap "Take".
To refresh the map, tap on the corresponding icon in the upper right corner.
Link to this article: here
In addition, couriers can choose or be assigned to specific locations. When working in broadcast mode, a corresponding tab will appear in the app. Couriers use it to select locations and accept new orders.
Table of contents
Company location selection
Taking orders in the List tab
Map of orders
Company location selection
Before getting started, you must select the locations, orders from which will be available for work. To do this, go to the Broadcast tab and tap on the filter icon. After that, you’ll see a screen where you can select the desired locations. Once selected, tap Confirm to save changes.
Note: When you close and reopen the app, the filter settings will remain the same.
Taking orders in the List tab
The List tab contains the list of all available orders. Tap Accept to accept the desired order. After that, all work with the order will take place in the Orders tab.
To update the list of available orders, tap on the corresponding icon in the upper right corner.
Map of orders
This tab shows the courier's location and a map with all available orders from the selected locations.
Order markers indicate customer addresses and can be green, yellow, or red, depending on the delay. The change of marker colors will depend on the values of two parameters: Delivery delay (green) and Delivery delay (red). The supervisor must inform the couriers of the values selected for these settings.
Example
Delivery delay (green): -10
Delivery delay (red): 0
Estimated pickup time: 5:00 PM
Until 4:50 PM, the order icon will be green. There is enough time before the order will be ready for pickup. Accept such an order if there are no yellow and red markers on the map.
Between 4:50 PM and 5:00 PM, the order icon will be yellow. Accept such an order if there are no red markers on the map.
After 5:00 PM, the order icon will become red. Please accept such an order first.
When you tap on the order icon, a window with information about it will pop up. To accept the order, tap "Take".
To refresh the map, tap on the corresponding icon in the upper right corner.
Link to this article: here
Updated on: 28/05/2024
Thank you!