> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Will the user receive a confirmation code in an SMS if he orders by phone through the operator?

If the order is placed by a user with the role of Operator and a corresponding tick in the ""Operator"" check box, the SMS with the order confirmation code will not be sent to the client, even if it is the first order.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_kglstg.png)

Link to this article: [here](https://dots.crisp.help/en/article/will-the-user-receive-a-confirmation-code-in-an-sms-if-he-orders-by-phone-through-the-operator-sz05b/).