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# Why the next order of the client was not distributed to the same operator?

Customer's repeat orders may not be distributed to the same operator that their first order of the day was distributed to if the operator has too many orders or because the operator is already offline.  

Link to this article: [here](https://dots.crisp.help/en/article/why-the-next-order-of-the-client-was-not-distributed-to-the-same-operator-fgsy5z/)