Why orders are not distributed to the operator?
Orders may not be distributed to operators for several reasons:
- The maximum number of orders that can be distributed to operators has already been reached and all other operators are busy, or this value is set to 0.
- There are no operators on the line.
- Operator is in the Invisible status. In this case, the operator is online, but orders are not distributed to them.
Link to this article: ** here **
Updated on: 09/07/2023
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