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# Why may orders not automatically be distributed to the courier?

# Orders may not be assigned to an active courier for several reasons: 

*   The courier's GPS is turned off.
    
*   The courier's phone settings are set to prohibit the courier application from recognizing their location.
    
*   The courier is outside the set work radius for his type of courier in the delivery service settings.
    
*   In the logistics settings, the mode of manual order distribution is enabled.
    
*   All received orders are still on the Pre-orders tab. ** _(The order will be distributed to the courier and will be displayed on the Active tab when there will be less than 40 minutes before the pick-up time)_ **.
    

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Link to this article: ** [here](https://dots.crisp.help/en/article/why-may-orders-not-automatically-be-distributed-to-the-courier-q5u2we/) **