> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Why is the route not displayed for couriers, and the navigator is not found?

If the route is not displayed in the Dots Delivery application, you should click on the **Navigator** button and the route will be built in the navigator available on the device.




![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_pxalf2.png)

Link to this article: [here](https://dots.crisp.help/en/article/why-is-the-route-not-displayed-for-couriers-and-the-navigator-is-not-found-1tmog3i/)