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# Why don't users receive Push notifications after launching a campaign?

Users may not receive push notifications in the following cases:

*   The **Subscription status** setting is not active in the settings of users to whom the Push campaign is sent. To activate it, go to **Control Panel → Users** → edit → **Subscription status** checkbox.



![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_uefugx.png)

*   Users do not use the mobile application and place orders through the website or by phone.
    
*   The campaign will not be sent to new users if the **All user groups** value is not selected in the **User group** field when creating the campaign.
    
*   We would recommend that you pay attention to the city, namely, whether the user's city matches the one you selected in the campaign settings.
    
*   If recipients were specified in the settings as Administrators only. Please note that you are not Administrators, so the campaign in the app is not displayed for you. Only some of our employees have the Administrator status.
    



Link to this article: [here](https://dots.crisp.help/en/article/why-dont-users-receive-push-notifications-after-launching-a-campaign-hlb9ar/)