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# Why does the amount in the General statistics of online payments parameter differ from the real one?

In the Archive, the Finance parameter displays online payment transactions, the amount of money reserved on the customer's account and the main statuses of transactions.



The exact amounts of write-offs _(they change if the amount of the check has changed)_ and all the details for each transaction must be viewed on the side of the payment gateway.


![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_qswaml.png)




Link to this article: [here](https://dots.crisp.help/en/article/why-does-the-amount-in-the-general-statistics-of-online-payments-parameter-differ-from-the-real-one-hgb0d4/)