> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Why does an operator receive an error when accepting an order?

In order to be able to process orders, access rights must be configured for the operator. To do this, go to **Control Panel → User Roles** → edit role and set the necessary rights.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_15r570p.png)

Link to this article: [here](https://dots.crisp.help/en/article/why-does-an-operator-receive-an-error-when-accepting-an-order-bazvmu/)