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# Why can't a customer place an order if their address is near the company?

Customers cannot place an order from the company for several reasons:


*   The client does not enter the delivery area of the company.

    
**There are several ways to find out if the client's address falls within the delivery zone:**

*   The client can go to the **Website** → section **Delivery and payment** and independently find out whether the company delivers to their address.
    
![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_18oh1nk.png)

*   The client can check their address by going to the main page of the **Website** and clicking on the **Select address** button if **Zoning functionality** is enabled in the **Control Panel**.
    

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_9dtiwi.png)


*   The operator can check in the **Monitoring Panel** on the **Comp.** tab. To do this, they need to enter the desired address in the **Address (Street)** and **House number** fields. Then click on the **Check** button. The data on the page will be updated and all available locations for delivery to the specified address will be displayed.
    

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1oazau2.png)

*   The client's address is incorrectly recognized by map services.
    
*   The company is not working at the moment or is on pause.
    


Link to this article: ** [here](https://dots.crisp.help/en/article/why-cant-a-customer-place-an-order-if-their-address-is-near-the-company-k76497/) **