2.0 What to do if the client's address was determined incorrectly and there is no possibility of its correct distribution?
To distribute such orders, you need to:
Change the client's address to the correct one.
This can be done in two ways:
In the opened order card, you need to click on edit address and drag the label manually to the desired address.
Enter the desired address in Google Maps and copy the coordinates.
After that, in the opened order card, you need to click on edit address and in the pop-up window replace it with those that you copied in Google Maps and check the Set coordinates manually box.
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IMPORTANT!
In both cases, before saving, you need to click on the DEFINE button and visually check the correctness of the coordinates.
Distribute the order to the address of the company you need. To do this, in the opened order card, you need to click on Distribute and select the desired address of the company.
It may take several minutes for the delivery address coordinates to update.
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Link to this article: here
Change the client's address to the correct one.
This can be done in two ways:
In the opened order card, you need to click on edit address and drag the label manually to the desired address.
Enter the desired address in Google Maps and copy the coordinates.
After that, in the opened order card, you need to click on edit address and in the pop-up window replace it with those that you copied in Google Maps and check the Set coordinates manually box.
*
IMPORTANT!
In both cases, before saving, you need to click on the DEFINE button and visually check the correctness of the coordinates.
Distribute the order to the address of the company you need. To do this, in the opened order card, you need to click on Distribute and select the desired address of the company.
It may take several minutes for the delivery address coordinates to update.
*
Link to this article: here
Updated on: 28/05/2024
Thank you!