> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Unable to log into account with current username and password

We recommend that you check the user's login information, perhaps a mistake was made when entering it.



**There are several common mistakes:**

*   When manually entering a login or password, an invalid character was entered _(for example, the number 0 instead of the letter O, the letter I, instead of the number 1, etc.)._
    
*   When copying the login or password, an extra space was additionally copied.
    
*   An autofill form is used to log in, in which an incorrect login or password is stored _(login and password of another user; an account with an outdated version of the password)_. 

Link to this article: [here](https://dots.crisp.help/en/article/unable-to-log-into-account-with-current-username-and-password-1kvhzmy/)