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> Use this file to discover available pages before exploring further.
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# Order card in the Dots Business app

The order card contains complete information on the order and customer info. Order cards appear in the **In Process**, **Notifications**, and **Archive** tabs.

Order cards can be white, green, yellow, or gray.

**White**. An active or a successfully completed order.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1y2ullw.png)

**Green**. The order is ready for pickup. Order card turns green only after taping "Order is ready".

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1ax5r47.png)

**Yellow**. Pre-order accepted by the location with delivery on the next or subsequent days.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1uhh36t.png)

**Gray**. A canceled order that appears only in the **Archive** tab.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1k1fk1i.png)

### Available elements:

**Customer info**. Contains the customer's name, the total number of orders they have placed, the current order number, and the customer's phone number.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_x9ubx8.png)

**Pickup and delivery info**. Contains the following elements:
* Delivery method (home delivery, takeaway, etc.)
* In case of a pre-order, the date and time of the preparation due time will be shown. If the order has not been placed for a specific time, then you’ll see the "ASAP" mark instead of the time.
* The amount of compensation for delivery to the courier in cases when a customer applies the free delivery from the company (available only if the courier has a virtual account).

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_102f7mg.png)

**Payment info**. Contains the following elements:
* Payment method:
**Bill** - the customer pays for the order in cash.
**Bill (paid online)** - customer paid for the order online.
**Bill (TERM)** - the customer pays for the order through the payment terminal upon receiving the order.
            
* Amount to be paid excluding delivery costs. Must be paid by courier if he has a ** [virtual account](https://dots.crisp.help/en/article/configure-the-delivery-fleet-settings-1crk5cs/) **
    
* “Notes” mark. Appears when a customer or operator has left a note for the order. To see the note, just tap on the mark. It will be shown in the orange block.
    
![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1k1qnkc.png)

To view detailed information on the order, tap the on the triangle on the right side of the order card.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_fzkqfk.png)

Order details contain the following information:

* The composition of the order and the total cost of all products (dishes).

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_l5nwln.png)    

* Information about applied discounts and vouchers.
    
![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_13ho3u5.png) 

* Order note.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1rasmzq.png)

* Delivery information. Contains info about delivery method, the total cost of delivery, customer address, and the order total (order price + delivery).

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_16k8rkt.png)

Link to this article: [here](https://dots.crisp.help/en/article/order-card-in-the-dots-business-app-mdjyur/)