> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to distinguish a first client from a regular one.

When new users place an order, the **First order** mark is displayed in the order card of the **Monitoring Panel**. If the amount exceeds the Prepayment limit, an additional **Prepayment!** mark appears.



![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1lows2v.png)

Link to this article: [here](https://dots.crisp.help/en/article/how-to-distinguish-a-first-client-from-a-regular-one-lpz4xy/)