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# How to charge compensation to the client, or make amends to them for any problematic situation?

If you need to compensate the client for some amount or make a discount, as an apology, you can use one of several methods:


*   Cashback accrual. You can accrue cashback manually in the client card on the Cashback tab. Cashback can be credited manually to users with at least one completed order. _(We recommend using this option)._
    
*   Sending an SMS message to the client with a promo code for a discount, certificate or free delivery.
    
*   Top up the customer's mobile phone account     


Link to this article: ** [here](https://dots.crisp.help/en/article/how-to-charge-compensation-to-the-client-or-make-amends-to-them-for-any-problematic-situation-1r89bma/) **