2.0 Features of various operation modes for couriers
Your courier network can operate in one of four modes, which differ in the way they accept orders and interact with pickup points. This article provides descriptions of each of the modes and the corresponding instructions.
Distribution mode without an internal account
Distribution mode with an internal account
Broadcast mode without an internal account
Broadcast mode with an internal account
Orders will be distributed to you automatically. After accepting the order, you will see the basic information about the point of issue and the delivery address in the order card. It will also display the payment amount to be received from the customer (in case of cash payment) and special notes.
Courier instruction (distribution mode)
Order lifecycle in distribution mode
All orders will be distributed to you automatically. You receive payment for each order immediately after its delivery. When paying in cash, when receiving an order at a pickup point, you must pay its cost by the receipt. At the last stage of the delivery, you will receive the same amount from the client plus the shipping cost.
In addition, you have a virtual account. It is credited with funds that the courier service manager will reimburse. Reimbursement occurs if the order was fully or partially paid online, cashback, promo code, etc. The calculation will occur at the end of the reporting period if there is a positive balance on your virtual account.
Courier instruction (distribution mode + internal account)
Order lifecycle in the distribution mode with an internal account
Before starting your shift, you need to select the pickup points orders from which will be available for taking into work. To do this, use the Broadcast tab.
When accepting an order, you will see basic information about the point of issue and the delivery address in the order card. It will also display the payment amount to be received from the customer (in case of cash payment) and special notes.
Courier instructions (Broadcast mode)
Order lifecycle in the Broadcast mode
Before starting your shift, you need to select the pickup points orders from which will be available for taking into work. To do this, use the Broadcast tab.
You receive payment for each order immediately after its delivery. When paying in cash, when receiving an order at a pickup point, you must pay its cost by the receipt. At the last stage of the delivery, you will receive the same amount from the client plus the shipping cost.
In addition, you have a virtual account. It is credited with funds that the courier service manager will reimburse. Reimbursement occurs if the order was fully or partially paid online, cashback, promo code, etc. The calculation will occur at the end of the reporting period if there is a positive balance on your virtual account.
Courier instructions (Broadcast mode + internal account)
Order lifecycle in the Broadcast mode with an internal account
Link to this article: here
Table of contents
Distribution mode without an internal account
Distribution mode with an internal account
Broadcast mode without an internal account
Broadcast mode with an internal account
Distribution mode without an internal account
Orders will be distributed to you automatically. After accepting the order, you will see the basic information about the point of issue and the delivery address in the order card. It will also display the payment amount to be received from the customer (in case of cash payment) and special notes.
See also:
Courier instruction (distribution mode)
Order lifecycle in distribution mode
Distribution mode with an internal account
All orders will be distributed to you automatically. You receive payment for each order immediately after its delivery. When paying in cash, when receiving an order at a pickup point, you must pay its cost by the receipt. At the last stage of the delivery, you will receive the same amount from the client plus the shipping cost.
In addition, you have a virtual account. It is credited with funds that the courier service manager will reimburse. Reimbursement occurs if the order was fully or partially paid online, cashback, promo code, etc. The calculation will occur at the end of the reporting period if there is a positive balance on your virtual account.
See also:
Courier instruction (distribution mode + internal account)
Order lifecycle in the distribution mode with an internal account
Broadcast mode without an internal account
Before starting your shift, you need to select the pickup points orders from which will be available for taking into work. To do this, use the Broadcast tab.
When accepting an order, you will see basic information about the point of issue and the delivery address in the order card. It will also display the payment amount to be received from the customer (in case of cash payment) and special notes.
See also:
Courier instructions (Broadcast mode)
Order lifecycle in the Broadcast mode
Broadcast mode with an internal account
Before starting your shift, you need to select the pickup points orders from which will be available for taking into work. To do this, use the Broadcast tab.
You receive payment for each order immediately after its delivery. When paying in cash, when receiving an order at a pickup point, you must pay its cost by the receipt. At the last stage of the delivery, you will receive the same amount from the client plus the shipping cost.
In addition, you have a virtual account. It is credited with funds that the courier service manager will reimburse. Reimbursement occurs if the order was fully or partially paid online, cashback, promo code, etc. The calculation will occur at the end of the reporting period if there is a positive balance on your virtual account.
See also:
Courier instructions (Broadcast mode + internal account)
Order lifecycle in the Broadcast mode with an internal account
Link to this article: here
Updated on: 29/05/2024
Thank you!