> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # "Dots Platform Academy" This article describes the course structure of Dots Platform Academy. # Course 1: Structure and features of the Dots Platform * Overview of Dots Platform capabilities - [video](https://www.youtube.com/watch?v=iUEHbk1rc2o&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=1) * Dots Platform Website Overview - [video](https://www.youtube.com/watch?v=z_6sDHxtgmc&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=3) * Overview of mobile applications and the ordering process - [video](https://www.youtube.com/watch?v=Pf5eXXgHfTA&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=2) * Management panel and its tasks - [video](https://www.youtube.com/watch?v=EXDrnpeMre4&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=4) * Tasks and capabilities of the Order Monitoring Panel - [video](https://youtu.be/MYb3Hb4TmUY) * Dots Business App - [video](https://youtu.be/vnleBHoCI3Q) * Dots Delivery and its tasks - [video](https://youtu.be/hWbPsXvWpnw) * Organization of delivery service based on Dots Platform - [video](https://youtu.be/ZnfhUegc1KQ) # Course 2: Setting up service cities * Basic city settings - [video](https://www.youtube.com/watch?v=98AzbJceF6Q&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=5) * Basic company settings - [video](https://www.youtube.com/watch?v=qOm3GSNZ2HY&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=6) * Managing users and their access - [video](https://www.youtube.com/watch?v=hZNrWFgyBmo&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=7) * Dashboard Reports - [article](https://dots.crisp.help/en/article/data-report-1f0d7th/) | [video](https://youtu.be/wqzholloybM) -----* Order statistics - [article](https://dots.crisp.help/uk/article/statistika-wwn80n/) | [video](https://www.youtube.com/watch?v=tjNNlzAW9JY) * Financial management - [article](https://dots.crisp.help/en/article/check-and-manage-financial-statistics-of-a-company-location-7rlbo2/) # Course 3: Overview of the Dots Business application * Dots Business app authorization and review: * Authorization in the application - [article](https://dots.crisp.help/en/article/how-to-log-in-to-the-dots-business-app-s0rac/) + * Overview of the application - [article](https://dots.crisp.help/en/article/dots-business-app-f7z9vs/) | [video](https://youtu.be/9TJqgbJ9Fdo) * Work instructions of the manager of the issuing point - [article](https://dots.crisp.help/en/article/cashiercompany-manager-instructions-86iuhe/?bust=1701618853947) + * Working with orders in the Dots Business application - [article](https://dots.crisp.help/en/article/working-with-orderspre-orders-in-the-dots-business-app-cmocdx/) | [video](https://youtu.be/GVa8EnDCCJ0) * The complete cycle of order processing - [article](https://dots.crisp.help/en/article/full-order-life-cycle-18yefsz/) # Course 4: Organization of delivery service logistics ------* Courier service management - [article](https://dots.crisp.help/uk/article/organizaciya-ta-menedzhment-kuryerskoyi-sluzhbi-rol-ta-osnovni-zadachi-logista-be0eva/) * Modes of logistics and options for their organization - [article](https://dots.crisp.help/en/article/logistics-management-f526rl/) | [video](https://www.youtube.com/watch?v=bL_8uQaFNPQ) * The role and tasks of a logistician - [article](https://dots.crisp.help/en/article/responsibilities-of-logistics-specialist-a6ld34/) * Logist's workplace. Overview of the Monitoring Panel - [video](https://www.youtube.com/watch?v=67kQyZorNtg) * Features of creating a courier account - [article](https://dots.crisp.help/en/article/add-a-new-courier-ae5ywr/) | [video](https://www.youtube.com/watch?v=4K_DbhiOkpk) # Course 5: Dots Delivery capabilities. Courier processing of orders * Dots Delivery app authorization and review: - Authorization in the application - [article](https://dots.crisp.help/en/article/how-to-log-in-to-the-dots-delivery-app-1plol0q/) - Review of the application - [article](https://dots.crisp.help/en/article/how-to-log-in-to-the-dots-delivery-app-1plol0q/) | [video](https://www.youtube.com/watch?v=DFWgulD43WE) --------* Accounting of courier finances in the Dots Delivery application - [article](https://dots.crisp.help/uk/article/osoblivosti-vidobrazhennya-finansovoyi-informaciyi-u-bloci-finansi-zgnups/) * Instructions for couriers (order autodistribution mode) - [article](https://dots.crisp.help/en/article/courier-instructions-assignment-mode-1argyd7/) * Courier instructions (Ether mode) - [article](https://dots.crisp.help/en/article/the-life-cycle-of-a-delivery-order-broadcast-mode-virtual-account-1nnjblr/) # Course 6: Organization of customer service support * The role and tasks of the support operator - [article](https://dots.crisp.help/en/article/operators-duties-1bonzcq/) * Working with orders in the Monitoring Panel - [article](https://dots.crisp.help/en/article/working-with-orders-in-the-monitoring-panel-tkrbmh/) / [video](https://www.youtube.com/watch?v=NCVU0ohXgNA) * Setting up the operator's workplace - [article](https://dots.crisp.help/en/article/setting-up-the-operatorslogisticians-workplace-bq6sdv/) * Order card in the Monitoring Panel - [article](https://dots.crisp.help/en/article/order-card-in-the-monitoring-panel-1n8sxag/) / [video](https://www.youtube .com/watch?v=cTqORS7aHLU) **Additional services and their role in support:** ------* The role and tasks of the support manager - [article](https://dots.crisp.help/uk/article/instrukciya-kerivnika-kc-rpaeoe/) * Client card - [article](https://dots.crisp.help/en/article/customer-order-history-and-cashback-information-1hrx2i9/) # Course 7: Marketing possibilities of the service * Marketing in the field of food delivery. Strategy. Channels. Tools. - [article](https://dots.crisp.help/en/article/marketing-in-the-field-of-food-delivery-strategy-channels-tools-c96pdt/) + * Push mailings - [article](https://dots.crisp.help/en/article/create-and-send-a-custom-push-notification-1xtkq7c/) | [video](https://www.youtube.com/watch?v=IdDT5LNEhic&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=8) * Creating and setting up promotions - [article](https://dots.crisp.help/en/article/how-to-create-a-promotion-17bu1tq/) / [video](https://www.youtube.com/watch? v=D8eItqVH8pE) * Promotion of the type "Discount" - [article](https://dots.crisp.help/en/article/discount-promotion-that-is-compensated-by-the-company-1l8eqt5/) | [video](https://www.youtube.com/watch?v=QlfSSZEZero) * Free Shipping Promotion - [article](https://dots.crisp.help/en/article/free-delivery-promotion-that-is-compensated-by-the-company-146xsz4/) | [video](https://www.youtube.com/watch?v=VR54Qtai7F0) * Promotion of the type "Certificate" - [article](https://dots.crisp.help/en/article/gift-voucher-that-is-compensated-by-the-company-kq5q66/) | [video](https://www.youtube.com/watch?v=48yc7n1m7w0) * Action of the type "Complex action" - [article](https://dots.crisp.help/en/article/custom-promotion-that-is-compensated-by-the-company-1wmdiul/) | [video](https://www.youtube.com/watch?v=ja4JAwsNSbU) + * Creating promotional campaigns - [article](https://dots.crisp.help/en/article/manage-promo-campaigns-1ad4izj/) | [video](https://www.youtube.com/watch?v=IdDT5LNEhic&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=8) * Reviews and rating - [article](https://dots.crisp.help/en/article/user-ratings-reviews-1372oeq/) | [video](https://www.youtube.com/watch?v=ShDeq6y6jHI) * Involvement of specialized specialists in marketing and design - [article](https://dots.crisp.help/en/article/information-for-marketers-and-designers-1w1tqpa/) # Course 8: Website and application design, features and requirements * SEO possibilities of websites based on the Dots Platform - [article](https://dots.crisp.help/en/article/seo-features-of-dots-platform-websites-oxv0n0/) | [video](https://www.youtube.com/watch?v=2JRvAqcmcNk) * Service design settings - [article](https://dots.crisp.help/en/article/website-and-mobile-app-design-customization-1stuura/) | [video](https://www.youtube.com/watch?v=gj4zx0LYYZQ&list=PLgk9A9BYo-RF5awJe-fb_zqb7ZKIViTUU&index=9) * Adding and customizing products - [article](https://dots.crisp.help/en/article/add-or-edit-a-productdish-rgd6j5/) | [video](https://www.youtube.com/watch?v=Csl_b6y5zC0) # Course 9: Integrations with Dots Platform. Features and settings * Available integrations - [article](https://dots.crisp.help/en/article/manage-integrations-1x2kmih/) * Open APIs to configure with other POS - [article](https://dots.crisp.help/en/article/dots-platform-open-apis-zyvg3a/) * Integration with marketing tools - [article](https://dots.crisp.help/en/article/set-up-the-integration-with-google-tag-manager-1a887my/?bust=1701622004070) * Integration settings with the SendPulse service - [article](https://dots.crisp.help/en/article/settings-integrations-tab-sendpulse-sms-settings-9b6q37/) | [Youtube channel](https://www.youtube.com/c/SendPulseTV) Link to this article: ** [here](https://dots.crisp.help/en/article/dots-platform-academy-1benku4/) **