This article describes the course structure of Dots Platform Academy.

Course 1: Structure and features of the Dots Platform

• Overview of Dots Platform capabilities - video
• Dots Platform Website Overview - video
• Overview of mobile applications and the ordering process - video
• Management panel and its tasks - video
• Tasks and capabilities of the Order Monitoring Panel - video
• Dots Business App - video
• Dots Delivery and its tasks - video
• Organization of delivery service based on Dots Platform - video

Course 2: Setting up service cities

• Basic city settings - video
• Basic company settings - video
• Managing users and their access - video
• Dashboard Reports - article | video

-----* Order statistics - article | video

• Financial management - article

Course 3: Overview of the Dots Business application

• Dots Business app authorization and review:
• • Authorization in the application - article
  • * Overview of the application - article | video
• Work instructions of the manager of the issuing point - article
• * Working with orders in the Dots Business application - article | video
• The complete cycle of order processing - article

Course 4: Organization of delivery service logistics

------* Courier service management - article

• Modes of logistics and options for their organization - article | video
• The role and tasks of a logistician - article
• Logist's workplace. Overview of the Monitoring Panel - video
• Features of creating a courier account - article | video

Course 5: Dots Delivery capabilities. Courier processing of orders

• Dots Delivery app authorization and review:
• • Authorization in the application - article
  • Review of the application - article | video

--------* Accounting of courier finances in the Dots Delivery application - article

• Instructions for couriers (order autodistribution mode) - article
• Courier instructions (Ether mode) - article

Course 6: Organization of customer service support

• The role and tasks of the support operator - article
• Working with orders in the Monitoring Panel - article / video
• Setting up the operator's workplace - article
• Order card in the Monitoring Panel - article / [video](https://www.youtube .com/watch?v=cTqORS7aHLU)

Additional services and their role in support:

------* The role and tasks of the support manager - article

• • Client card - article

Course 7: Marketing possibilities of the service

• Marketing in the field of food delivery. Strategy. Channels. Tools. - article
• * Push mailings - article | video
• Creating and setting up promotions - article / [video](https://www.youtube.com/watch? v=D8eItqVH8pE)
• • Promotion of the type "Discount" - article | video
  • Free Shipping Promotion - article | video
  • Promotion of the type "Certificate" - article | video
  • Action of the type "Complex action" - article | video
• * Creating promotional campaigns - article | video
• Reviews and rating - article | video
• Involvement of specialized specialists in marketing and design - article

Course 8: Website and application design, features and requirements

• SEO possibilities of websites based on the Dots Platform - article | video
• Service design settings - article | video
• Adding and customizing products - article | video

Course 9: Integrations with Dots Platform. Features and settings

• Available integrations - article
• Open APIs to configure with other POS - article
• Integration with marketing tools - article
• Integration settings with the SendPulse service - article | Youtube channel

Link to this article: ** here **

Updated on: 15/12/2023