2.0 Manage payments in the Monitoring Panel
Depending on the system settings, customers can pay for the order in cash, by card online, by card upon receiving (via a payment terminal) or by cashback. Changing the payment method is available only to operators of the Monitoring Panel and only in the order card.
To view payment information, click Payment data in the financial data block.
Amount of payment.
Payment method (click on the current payment method to change it).
Payment status (for online payment).
Link to payment details, which includes:
- Payment ID.
- Payment type.
- Payment status.
- Payment amount in city currency.
Blocked
Deducted
Return
Reverse
Account
Fondy
Response to the payment start
The customer pays with bonus funds when placing an order. Cashback can only be applied to the order price, so the customer must pay for delivery in cash or in another way. You can enable or disable cashback in the Control Panel
With this method of payment, customers pay the cost of the order by card upon receiving it from the courier or cashier at a location. With this method of payment, couriers must have payment terminals with them.
Online payment involves full payment of the order by card after placing it. To enable online payment, you must set up the integration with payment getaway and enable it in the Control Panel . With this type of payment, the required amount of funds is reserved on the customer's card, and will be deducted only after the successful completion of the order. If, for some reason, the order was canceled, then the funds won’t be deducted. The funds are fully returned to the customer and will become available depending on the customer's bank policy (in some cases, up to 14 days).
New. The payment just created.
Waiting. Awaiting payment by the customer.
On hold. The payment has been successful.
Expired. The customer was unable to pay for the order, or the payment was not completed within 30 minutes. With this status, the payment method will change to "cash" and the order will not be automatically distributed to the location.
Cash payment. This option will be selected for the copay by default, and the corresponding copay amount will appear in the courier app. To change the payment method, click "cash" and select one of the available methods.
Payment by card upon delivery. Customer pays the difference by card upon delivery. To do this, the courier must have a payment terminal with him.
Online payment. Another online payment will be created. Select the type "Online" and click "SMS" for the customer to receive a link to the payment form.
If the amount has changed downwards, then only the required amount will be deducted from the customer's account.
Link to this article: here
Available elements
To view payment information, click Payment data in the financial data block.
It includes the following data:
Amount of payment.
Payment method (click on the current payment method to change it).
Payment status (for online payment).
Link to payment details, which includes:
- Payment ID.
- Payment type.
- Payment status.
- Payment amount in city currency.
Blocked
Deducted
Return
Reverse
Account
Fondy
Response to the payment start
Payment methods
Cash payment
Cashback payment
The customer pays with bonus funds when placing an order. Cashback can only be applied to the order price, so the customer must pay for delivery in cash or in another way. You can enable or disable cashback in the Control Panel
Payment by card through the terminal when receiving an order
With this method of payment, customers pay the cost of the order by card upon receiving it from the courier or cashier at a location. With this method of payment, couriers must have payment terminals with them.
Online payment
Online payment involves full payment of the order by card after placing it. To enable online payment, you must set up the integration with payment getaway and enable it in the Control Panel . With this type of payment, the required amount of funds is reserved on the customer's card, and will be deducted only after the successful completion of the order. If, for some reason, the order was canceled, then the funds won’t be deducted. The funds are fully returned to the customer and will become available depending on the customer's bank policy (in some cases, up to 14 days).
An online payment can have the following statuses:
New. The payment just created.
Waiting. Awaiting payment by the customer.
On hold. The payment has been successful.
Expired. The customer was unable to pay for the order, or the payment was not completed within 30 minutes. With this status, the payment method will change to "cash" and the order will not be automatically distributed to the location.
If the amount on the check has increased after being accepted by the location, then the customer will have three options to pay the difference:
Cash payment. This option will be selected for the copay by default, and the corresponding copay amount will appear in the courier app. To change the payment method, click "cash" and select one of the available methods.
Payment by card upon delivery. Customer pays the difference by card upon delivery. To do this, the courier must have a payment terminal with him.
Online payment. Another online payment will be created. Select the type "Online" and click "SMS" for the customer to receive a link to the payment form.
If the amount has changed downwards, then only the required amount will be deducted from the customer's account.
Link to this article: here
Updated on: 27/05/2024
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