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> Use this file to discover available pages before exploring further.
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# 3.0 Place an order in the Dots Business app

Placement of new orders from the app may be helpful in cases when customers want to place an order from the location, or by phone. Use the **Call courier** tab to place a new order. After placing it, working with it is the same as with a regular order.

The **Call courier** tab is located in the side menu on the left in Dots Business.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1srucja.png)
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_6fq3rf.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_7kdlun.png)

# Creating an order

In the “Call courier” tab, you need to specify the order details in the appropriate fields.

**User name**. The name of the customer who will receive the order.
*Examples*
*Alex*
*Sergio*

**User phone**. Customer's phone number with operator code.
*Example*
*1 213-421-0000*

**Client note**. Note to the order in any format. Will be seen by operators, couriers, and cashiers.
*Example*
*Pepperoni without cheese*

**Subtotal**. Order price including the price of packaging.

**Delivery type**. Available options:
- Delivery
- Basic delivery
- Pickup

**Delivery address**. An address is required for all delivery methods. In case of placing a takeaway order, table reservation, etc., just add the location’s address.

**Street**. Street name only.
*Example*
*Oxford St.*

**House number.** House number only.
*Example*
15

**Apartment**. Apartment number only (if required).
*Example*
*107*

**Floor.** Floor number only (if required).
*Example*
*1*

**Address note.** Note to the address in any format. Will be seen by operators, couriers, and cashiers.

In case of standard delivery or doorstep delivery, you must check the delivery price by taping **Calculate delivery price**. Then the system will calculate the delivery cost depending on the delivery distance. 
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_fdcv6h.png)

When all the data is added, click the **Make an order** button. The order is placed in the **New** tab, and then it is processed according to the standard algorithm.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_ygyael.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1h1jglc.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_16m9z5v.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_cfckkg.png)

Link to this article: [here](https://dots.crisp.help/en/article/30-place-an-order-in-the-dots-business-app-10rbnnh/)