> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 3.0 Notifications in the Dots Business app

The Notifications tab displays all notifications about cancelled orders and new reviews.
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1iysvzx.png) ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_n1uqy6.png)

### New review notification

When a new review appears, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1i2slhz.png) ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_16wvcru.png)

After marking the notification as viewed, you have to read the review and respond to it in the [Reviews](https://dots.crisp.help/en/article/30-processing-reviews-in-the-dots-business-app-19orb4p/) tab.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_9vvvtr.png)
| Note: Notification about a new review will appear only after it is processed by the Monitoring Panel operator.

### Canceled order notification

When an order is canceled, your pick-up point’s phone number for messages will receive a call asking you to respond to the new notification. In addition, a sound notification will be played until you mark the notification as viewed. When a new review arrives in the app, you will also see a push notification and hear a sound signal. All canceled orders are displayed in the [Archive](https://dots.crisp.help/en/article/30-archive-in-dots-business-qr9n8t/) tab.
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_t3n8ca.png)

Click the **Read All** button to mark all notifications as viewed.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1lc84gp.png)

Link to this article: [here.](https://dots.crisp.help/en/article/30-notifications-in-the-dots-business-app-ivfgsz/?bust=1735133254659)

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