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# 3.0 Calling a courier in Dots Business

The **Call courier** function is provided for the case when a customer orders pickup or delivery in an establishment through the establishment manager/cashier. In other words, the composition of the order is already known, and this functionality is used to get the order into our system and to process it for the courier.

The **Call courier** tab is located in the side menu on the left in Dots Business.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_ndwrr9.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1r68g4n.png)

# Displayed elements

**User name**. The name of the customer who will receive the order.
*Examples*
*Alex*
*Sergio*

**User phone**. Customer's phone number with operator code.
*Example*
*1 213-421-0000*

**Client note**. Note to the order in any format. Will be seen by operators, couriers, and cashiers.
*Example*
*Pepperoni without cheese*

**Subtotal**. Order price including the price of packaging.

**Delivery type**. Available options:
- Delivery
- Basic delivery
- Pickup

**Delivery address**. An address is required for all delivery methods. In case of placing a takeaway order, table reservation, etc., just add the location’s address.

**Street**. Street name only.
*Example*
*Oxford St.*

**House number.** House number only.
*Example*
15

**Apartment**. Apartment number only (if required).
*Example*
*107*

**Floor.** Floor number only (if required).
*Example*
*1*

**Address note.** Note to the address in any format. Will be seen by operators, couriers, and cashiers.

In case of standard delivery or doorstep delivery, you must check the delivery price by taping **Calculate delivery price**. Then the system will calculate the delivery cost depending on the delivery distance. 
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_fdcv6h.png)

When all the data is added, click the **Make an order** button. The order is placed in the **New** tab, and then it is processed according to the standard algorithm.

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_ygyael.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1h1jglc.png)

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_16m9z5v.png)

Link to this article: [here](https://dots.crisp.help/en/article/20-calling-a-courier-in-dots-business-o8j0aq/)