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# 2.0 Work with orders in the Broadcast mode. Information for managers

The broadcast mode allows couriers to take unassigned delivery orders.

In addition, couriers can choose or be assigned to specific locations. When working in broadcast mode, a corresponding tab will appear in the app. Couriers use it to select locations and accept new orders.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_cwj1no.png)

# Table of contents
1. Company location selection
2. Taking orders in the **List** tab
3. Map of orders

# Company location selection
Before getting started, you must select the locations, orders from which will be available for work. To do this, go to the **Broadcast** tab and tap on the filter icon. After that, you’ll see a screen where you can select the desired locations. Once selected, tap **Confirm** to save changes.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_10h6vmo.png)

**Note:** When you close and reopen the app, the filter settings will remain the same.

# Taking orders in the List tab
The **List** tab contains the list of all available orders. Tap **Accept** to accept the desired order. After that, all work with the order will take place in the **Orders** tab.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_xfa78v.png)

To update the list of available orders, tap on the corresponding icon in the upper right corner.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1jwgj8q.png)

# Map of orders
This tab shows the courier's location and a map with all available orders from the selected locations.


![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_q1qf35.png)

Order markers indicate customer addresses and can be green, yellow, or red, depending on the delay. The change of marker colors will depend on the values of two parameters: **Delivery delay (green)** and **Delivery delay (red).** The supervisor must inform the couriers of the values selected for these settings.
** _Example_ **
_Delivery delay (green): -10_
_Delivery delay (red): 0_
_Estimated pickup time: 5:00 PM_
_Until 4:50 PM, the order icon will be green. There is enough time before the order will be ready for pickup. Accept such an order if there are no yellow and red markers on the map._


![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1w2xeu5.png)

_Between 4:50 PM and 5:00 PM, the order icon will be yellow. Accept such an order if there are no red markers on the map._

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1xp4a4m.png)

_After 5:00 PM, the order icon will become red. Please accept such an order first._

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1dtjmp0.png)

When you tap on the order icon, a window with information about it will pop up. To accept the order, tap "Take".

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_ka41ud.png)

To refresh the map, tap on the corresponding icon in the upper right corner.

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_6qurr2.png)


Link to this article: [here](https://dots.crisp.help/en/article/work-with-orders-in-the-broadcast-mode-information-for-managers-y41bfd/)