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> Use this file to discover available pages before exploring further.
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# 2.0 Why might the promo code not be applied?

### The promo code will not be activated in such cases:

*   Entered incorrectly;    
*   Is inactive;    
*   Not all the conditions of the promo campaign have been met _(minimum order value, validity period, number of uses, etc.)_;    
*   It was used for promotional products, the discount for which is higher than the discount for the promo code;    
*   The promotion associated with the promo code is disabled / in the wrong status;    
*   An attempt to use a promotional code for orders from another company/city;     
*   The **Apply** button was not pressed after entering the promo code.
     
### More details about promo codes can be found in the instructions at the links:

* ** [article](https://dots.crisp.help/en/article/20-set-up-new-a-promo-campaign-uph1qm/) **

Link to this article: [here](https://dots.crisp.help/en/article/why-might-the-promo-code-not-be-applied-1axdr8q/)