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# 2.0 Why is the client unable to pay for the order online if more than 30 minutes have passed?

The client cannot pay for the order after 30 minutes, as the payment is outdated and cannot be processed. It is necessary to clarify with the client whether the order and type of payment are relevant to them. If relevant, you need to recreate the payment.

Link to this article: [here](https://dots.crisp.help/en/article/why-is-the-client-unable-to-pay-for-the-order-online-if-more-than-30-minutes-have-passed-1sznva3/)