2.0 Why do the amounts for orders in the Archive on the Finance and Orders tabs not match?
In the Monitoring Panel → Archive → Orders, the total amount of all payments for orders are displayed, excluding delivery costs (only receipts including all promotions, discounts and price changes). If there is an online payment filter, then all orders where there is at least one transaction with online payment are considered in the amount. Within one order, there can be several transactions (sometimes when the client paid online, and then the order amount changed upwards). And if in this case one transaction of the order was paid online, and the second in cash, the total amount of the order is calculated.
The Monitoring Panel → Archive → Finance shows the total amount of money that was reserved on the clients' cards, taking into account the check, the delivery cost and the payment gateway commission (if the client paid it). In the process of working with an order, its price could change, and accordingly, the amount of money actually debited from customers' cards may differ. Therefore, the report located in the Monitoring Panel → Archive → Finance is used only for reconciliation by the number of transactions. Reconciliation by order amounts should be made in the Personal account of the selected payment gateway.
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Link to this article: here
The Monitoring Panel → Archive → Finance shows the total amount of money that was reserved on the clients' cards, taking into account the check, the delivery cost and the payment gateway commission (if the client paid it). In the process of working with an order, its price could change, and accordingly, the amount of money actually debited from customers' cards may differ. Therefore, the report located in the Monitoring Panel → Archive → Finance is used only for reconciliation by the number of transactions. Reconciliation by order amounts should be made in the Personal account of the selected payment gateway.
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Link to this article: here
Updated on: 18/06/2024
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