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# 2.0 When will the cashback expiration timer start?

The cashback that you have set up has started to expire, the user must place an order, from which the timer will start, including the timer for sending an automatic push notification about the expiration of points in XX days.

Please note that if a customer has placed an order, but the cashback is still burned, it means that there was no cashback transaction in the order, which is mandatory.

Link to the article: [here.](https://dots.crisp.help/en/article/when-will-the-cashback-expiration-timer-start-1jkgrbb/)