> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # 2.0 Responsibilities of logistics specialist The main tasks of the logistics specialist are: control of the timely delivery, management of logistics settings and control of couriers on the line. If the service uses logistics scheduling, then logistician duties also include exporting a list of orders for the next day and route planning. ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_5hrsq9.png) # Table of contents 1. Responsibilities of logistics specialist 2. Beginning of work 3. Responsibilities during a shift # Responsibilities of logistics specialist ###### Depending on the permissions, the responsibilities of the logistics specialist may include: * Monitoring the overall situation on the line. * Receiving new notifications. * Monitoring of delays and problem situations. * Communication with customers, couriers, and cashiers. * Viewing and editing courier statistics. * Management of logistics settings in the Control Panel. * Management of company/companies settings in the Control Panel. * Management of delivery fleets and couriers in the Control Panel. * Working with orders for a certain date. * Route planning # Beginning of work To get started, you need to log in to the Monitoring Panel using your email and password. For more information, see ** [here](https://dots.crisp.help/en/article/how-to-log-in-to-the-monitoring-panel-1tqwmik/). ** ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_u70sjd.png) After that, open the website, the Monitoring Panel and your IP telephony account. After that, check the logistics settings in the **Fleet** tab and enable couriers on the shift. For more information, see ** [here](https://dots.crisp.help/en/article/manage-logistics-and-couriers-settings-in-the-monitoring-panel-1nydihd/). ** ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_ycmm1.png) If required, set up order filters in the **Active** tab by choosing the type of orders, or a specific courier. For more information, see ** [here](https://dots.crisp.help/en/article/setting-up-the-operatorslogisticians-workplace-bq6sdv/). ** # Responsibilities during a shift ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1udjbax.png) During a shift, you need to monitor and respond to new notifications in the **Notifications** tab. This tab will contain notifications about new and canceled orders, changes in the estimated pickup time, and order price. For more information, see ** [here](https://dots.crisp.help/en/article/notifications-in-the-monitoring-panel-62ggjz/). ** ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_edepv2.png) Use **Active**, **Recent** and **Pre-orders** tabs to manage orders. In case of delays or issues with delivery, you can use the order card to change the delivery address, estimated pickup time or a courier. For more information, see ** [here](https://dots.crisp.help/en/article/how-to-change-order-data-in-the-monitoring-panel-1pv95rh/). ** ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_uqrbep.png) ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1yl9eni.png) An important part of a logistician's job is managing logistics settings. To do that, make sure you have all necessary permissions. To change the logistics settings for a particular city, go to **Settings** > **Cities management** > select a city > **Delivery** > **General** tab. For more information, see ** [here](https://dots.crisp.help/en/article/set-up-the-key-logistics-parameters-1rob7i2/). ** ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_w5x1l0.png) To change the company logistics settings, go to **Companies** > select a company > **Delivery** > **General** tab. For more information, see ** [here](https://dots.crisp.help/en/article/set-up-logistics-parameters-for-a-company-15st281/). ** ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1d61rim.png) To manage delivery fleets and couriers, go to the **Delivery fleets** subsection. For more information, see ** [here](https://dots.crisp.help/en/article/manage-delivery-fleets-a3bis9/). ** ![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_kr8act.png) To make outgoing and incoming calls, use the IP telephony apps . Integration with these services allows you to contact customers, couriers, or cashiers by clicking on the phone number in the Monitoring Panel. ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1vtxnmx.png) To view statistics on the work of couriers, use the **Archive** > **Couriers** tab. Here you can also view a list of all orders that were assigned to a certain courier. If necessary, you can view detailed information on each order. For more information, see ** [here](https://dots.crisp.help/en/article/courier-statistics-in-the-monitoring-panel-1q8nrf2/). ** ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_13u3nh8.png) If you have permission, you will be able to register and solve problem situations in the **Problems** tab. For more information, see ** [here](https://dots.crisp.help/en/article/problems-tab-table-structure-zmxbnn/). ** ![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_t7cxtl.png) Link to this article: [here](https://dots.crisp.help/en/article/responsibilities-of-logistics-specialist-a6ld34/)