2.0 Responsibilities of logistics specialist
The main tasks of the logistics specialist are: control of the timely delivery, management of logistics settings and control of couriers on the line. If the service uses logistics scheduling, then logistician duties also include exporting a list of orders for the next day and route planning.
Responsibilities of logistics specialist
Beginning of work
Responsibilities during a shift
Monitoring the overall situation on the line.
Receiving new notifications.
Monitoring of delays and problem situations.
Communication with customers, couriers, and cashiers.
Viewing and editing courier statistics.
Management of logistics settings in the Control Panel.
Management of company/companies settings in the Control Panel.
Management of delivery fleets and couriers in the Control Panel.
Working with orders for a certain date.
Route planning
To get started, you need to log in to the Monitoring Panel using your email and password. For more information, see here.
After that, open the website, the Monitoring Panel and your IP telephony account. After that, check the logistics settings in the Fleet tab and enable couriers on the shift. For more information, see here.
If required, set up order filters in the Active tab by choosing the type of orders, or a specific courier. For more information, see here.
During a shift, you need to monitor and respond to new notifications in the Notifications tab. This tab will contain notifications about new and canceled orders, changes in the estimated pickup time, and order price. For more information, see here.
Use Active, Recent and Pre-orders tabs to manage orders. In case of delays or issues with delivery, you can use the order card to change the delivery address, estimated pickup time or a courier. For more information, see here.
An important part of a logistician's job is managing logistics settings. To do that, make sure you have all necessary permissions.
To change the logistics settings for a particular city, go to Settings > Cities management > select a city > Delivery > General tab. For more information, see here.
To change the company logistics settings, go to Companies > select a company > Delivery > General tab. For more information, see here.
To manage delivery fleets and couriers, go to the Delivery fleets subsection. For more information, see here.
To make outgoing and incoming calls, use the IP telephony apps . Integration with these services allows you to contact customers, couriers, or cashiers by clicking on the phone number in the Monitoring Panel.
To view statistics on the work of couriers, use the Archive > Couriers tab. Here you can also view a list of all orders that were assigned to a certain courier. If necessary, you can view detailed information on each order. For more information, see here.
If you have permission, you will be able to register and solve problem situations in the Problems tab. For more information, see here.
Link to this article: here
Table of contents
Responsibilities of logistics specialist
Beginning of work
Responsibilities during a shift
Responsibilities of logistics specialist
Depending on the permissions, the responsibilities of the logistics specialist may include:
Monitoring the overall situation on the line.
Receiving new notifications.
Monitoring of delays and problem situations.
Communication with customers, couriers, and cashiers.
Viewing and editing courier statistics.
Management of logistics settings in the Control Panel.
Management of company/companies settings in the Control Panel.
Management of delivery fleets and couriers in the Control Panel.
Working with orders for a certain date.
Route planning
Beginning of work
To get started, you need to log in to the Monitoring Panel using your email and password. For more information, see here.
After that, open the website, the Monitoring Panel and your IP telephony account. After that, check the logistics settings in the Fleet tab and enable couriers on the shift. For more information, see here.
If required, set up order filters in the Active tab by choosing the type of orders, or a specific courier. For more information, see here.
Responsibilities during a shift
During a shift, you need to monitor and respond to new notifications in the Notifications tab. This tab will contain notifications about new and canceled orders, changes in the estimated pickup time, and order price. For more information, see here.
Use Active, Recent and Pre-orders tabs to manage orders. In case of delays or issues with delivery, you can use the order card to change the delivery address, estimated pickup time or a courier. For more information, see here.
An important part of a logistician's job is managing logistics settings. To do that, make sure you have all necessary permissions.
To change the logistics settings for a particular city, go to Settings > Cities management > select a city > Delivery > General tab. For more information, see here.
To change the company logistics settings, go to Companies > select a company > Delivery > General tab. For more information, see here.
To manage delivery fleets and couriers, go to the Delivery fleets subsection. For more information, see here.
To make outgoing and incoming calls, use the IP telephony apps . Integration with these services allows you to contact customers, couriers, or cashiers by clicking on the phone number in the Monitoring Panel.
To view statistics on the work of couriers, use the Archive > Couriers tab. Here you can also view a list of all orders that were assigned to a certain courier. If necessary, you can view detailed information on each order. For more information, see here.
If you have permission, you will be able to register and solve problem situations in the Problems tab. For more information, see here.
Link to this article: here
Updated on: 27/05/2024
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