> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 How to respond to a comment/review from a customer?

You can learn more about how to respond to customer reviews in ** [this article](https://dots.crisp.help/en/article/20-user-ratings-reviews-1372oeq/) ** , and how to respond to customer comments in the app stores can be found in ** [this article](https://dots.crisp.help/en/article/20-manage-reviews-from-google-play-and-app-store-1e8ego6/). ** 



Link to this article: [here](https://dots.crisp.help/en/article/how-to-respond-to-a-commentreview-from-a-customer-1in350/)