> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 How to find an order by number?

You can find the desired order by the customer's phone number or order number. To do this, enter the phone number in the 380000000000 format or the order number in the 555-55555 format in the search field of the **Monitoring Panel**.




![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_mm0p3q.png)

Link to this article: [here](https://dots.crisp.help/en/article/how-to-find-an-order-by-number-1a0ao48/)