> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 How to create a problem with or without being related to an order?

# There are three ways to create a problem:


1.    An order with a low rating can be transferred into a problem. To do this, go to the **Monitoring Panel → Reviews**. In reviews with a rating below five stars, a button **To Problems** is displayed. When you click on it, the order is transferred into problems.

    

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_4ql89r.png)

2.  You can create a problem associated with any order. To do this, go to the **Monitoring Panel** and click on the icon with an exclamation mark on the order card. In the window that opens, you can create a problem.
 
![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_eiw3ce.png)

3.   To create a problem without linking to an order, go to **Monitoring Panel → Problems** and click the **Add problem** button. In the window that opens, fill in the data on the problem and click **Save**.
    

![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_1tx1z5s.png)


Link to this article: [here](https://dots.crisp.help/en/article/how-to-create-a-problem-with-or-without-being-related-to-an-order-13vc83y/)