> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 How to change a review or rating?

Only the customer can change a review or rating. To do this, they need to go to **Profile → Order history** → order → **Review** tab in the mobile app.




![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_13dbacu.png)


![](https://storage.crisp.chat/users/helpdesk/website/6325f71679373400/image_ghsi76.png)



Link to this article: [here](https://dots.crisp.help/en/article/how-to-change-a-review-or-rating-1f8tue9/)