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# 2.0 How is it possible to notify users of the system in case of an emergency?

You can notify users on the website and in the mobile app.

**To do this, you can use several options:**

1.   To notify customers on the page of a specific city, you may use the **Note** field, which is located in the **Control Panel → Settings → Cities** → **edit city** → **Texts** tab  → **Customer notice** field.

    
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_bkeua3.png)

*   After entering information in this field, a message will appear on the page of the selected city.
    

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_1pjutxz.png)

*   A message will appear in the mobile app as well.
    
![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_e26997.png)

2.   To notify customers on the page of a particular company, you may use the **Note** field, which is located in the **Control Panel → Companies** → **edit company** → **Texts** tab  → **Customer notice** field.
    

![](https://storage.crisp.chat/users/helpdesk/website/3c7680cb850c3200/image_a54k50.png)

*   After entering information in this field, it will be displayed on the page of the selected company. on the website. A pop-up message will appear on the website and in the mobile app. _Everything works the same as a note at the city level._
    
    The mobile app will display the alert only once. The user will be able to see the Pop-up message only after a complete restart of the app.
    

* * *

Link to this article: ** [here](https://dots.crisp.help/en/article/how-is-it-possible-to-notify-users-of-the-system-in-case-of-an-emergency-hgdemd/) **