> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://dots.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# 2.0 Flowcharts for CC employees

This article describes scripts for call center employees, as well as algorithms for the most common situations.

# Accepting an order over the phone

[![](https://storage.crisp.chat/users/helpdesk/website/63e646aed5a1dc00/93f4af6c-ee51-43ed-86fb-ede338_1m9a47p.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485922/d2d608c2899f4a41df3bdc86/mExDOUqiHN5Ebyk3SQs8bOzHjmItpJb1ZjYSXg0SwKbPMtYVqOqIbW-D3nG7mNPFxQbED-wtKJxh_0BJMXGwe5stukjew2f_y6oTVqGYrFOiJt4Z_WmHQ5YDcVStmqWMqIrDKdTggUSRemEXqQ)

# Beginning of the shift

[![](https://storage.crisp.chat/users/helpdesk/website/48bb90a2fa4a7400/7f8a94c9-afea-46d4-9369-0bcb2d_loquku.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485932/0d1fc999b5a150aa83f507ff/QfC2pgEEr2MzBN8aUnFl0NrKkSd6ZxDZxyPPFYLYh4cPzE_ZsOD_bE6W7xkuzUuGxmkLKC2CkzYtsY5TxdBhF7JJIuyJ2E8_CdBQ6vtbrjUqyvEuSegyNJcUbL74CBP2alyEuE82b8m1iR-G3w)

# Partnership call

[![](https://storage.crisp.chat/users/helpdesk/website/d861c718acc70800/77455ae0-c7d4-4fbb-9411-993cfd_1qqzaiz.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485936/3be98eeb1988c6a2359e3565/r0VWCf4KKeTley9JNA7WjGx_FfFQUNyd0W4K9QFbc0SAKvVLIo30f8_rSiMATKCPwZ0RHj34VjHtYY8oLInX7M_RVesqLNERoObGf6gwPmWSLsBHYXByYIrmtq7RLpqKcqsi8B-hF0MqotsKwQ)

# First order of a new customer

[![](https://storage.crisp.chat/users/helpdesk/website/ca52144552d04800/0dcc31e1-a01e-499f-899b-7029b1_da4lws.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485941/72b0423d8057cfcacf1b781c/ZDm22JaTHyZw_uYoYbJjzNkcNhsVfUp86r9atbOPE8rFfi7KU4esp8OxQWxfSCSTjXZzUjGhHYBY1TLebar6VbaCMlQPNCXvOBgqAy1AtknkP8_F-0CB9fI1FNR8JeS2V9X6Uqs-7bpl3JsM6w)

# Incoming call from a courier

[![](https://storage.crisp.chat/users/helpdesk/website/491f2c27a48ba800/518ea11f-a283-443f-b260-a5fafd_1xj46am.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485944/d469a782104f81094641cda2/hjinA4Y8lo7fLsUIP5_-GrONw0gQMwFQn4b9OsbP53jDYFxbn3WqlnLLT4ueWdqvMdSoG4c1VdSySfp45L6A8vnB9aTVyROcwEghpN5AlF6-8gLs511x7Ef3HnUZicyhcnTP2iHW7mpGjB4LAw)

# Incoming call from a company location

[![](https://storage.crisp.chat/users/helpdesk/website/5d8624c836b06000/f8817c19-d2c2-4b7e-bc40-234af7_1irnze.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485952/456c9ac55eacc5301e52b9b2/9QGFpceLupH4-kz-3s5M2l3hSerCYGAyRCX-WPjOX1lH0EBTHU-QfOmOv9NYQqLCK1fJbpCp7yNe-vuIsGyhXb_b8CuOD1q3-jQoMmemwnmHyWPssJAMK0YuQfHpd9U6NUTZgomIuIlGTEvEgA)

# Incoming call with a message about an error or a question

[![](https://storage.crisp.chat/users/helpdesk/website/5f92f15486e29400/65ec2f61-cc3d-4888-82b4-49e7a9_1gaor3u.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485957/9a13b2bf142179cbe93edf5a/APt-a_JxojS7ATMFQTxyBCeywq2OUjWUiAxSM8HBCK_XQw0ABhiInzARGD5S3Bebwnly8hq9Mlk_5kBW6zgk4N2W1KwxqwIDYxXKxvngU7q4ekrkvbgY2QOc6eBtZZEs_VagNEM2K4Z4mj6aZg)

# Prepayment

[![](https://storage.crisp.chat/users/helpdesk/website/fcc71740e4d4080/10cafb05-0662-4aca-a8d3-14960f_1xq0w5x.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485960/ee34ea058ca504c08ae3efcd/6vepaRsFmUaA9gEchmIcfSk8q57u1At3Ehoz1BbS6ie9PwTw58lpOGeYmS4yrIXiHHMjB-F0B0PasmTv3zGBF5tF1lVgK65KIFX9UlsragxZXHOmLQtnMeaNhT7wY8etSP28WAvEPsZ0_0Hayg)

# Order cancellation

[![](https://storage.crisp.chat/users/helpdesk/website/3110465830933800/625a451a-61a5-48e7-9e96-df4500_1v5men8.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485961/80fb47f26e1635054df15408/1n-wMwnCGhILHuD4pErP9cjZuwWCdxY0vZN8M3YRccT0hYXB28TIqu5osnjqI7B8BRFclzQL3ZJ9w4EapsxCRu_CMAd348t3QOKo1MFKLs_UgiV1JDoX5aB1JM7QkqbsHkEn6hyjZrw88yN_Lg)

# Complaint  

[![](https://storage.crisp.chat/users/helpdesk/website/dba619e5aeb43000/838807cc-133a-4e6e-afed-1996fa_11rpm4m.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485964/22ee9ad421f5f21a49109804/z9du3ISdxq1ZAMX9R5WRQXl0Lur8BHhVk5jIPXqzTqoy7ePFR3dwmP5EoD4ReXJJMSirr1RpSkCSouhCj0V0GgjBZ-UGDqQ6wdWZEhiuxj96OU9Lr3kD9yAvPC0FKagaKH3EJdXDb3fMRVW79Q)

# The customer does not pick up the order

[![](https://storage.crisp.chat/users/helpdesk/website/c00aeff5e7ffe800/05742dca-5d9b-4677-9c49-648a4b_1k74wfe.png)](https://dots-platform.intercom-attachments-7.com/i/o/539485969/be2b4aa6593cba97a4f3c578/TAr1XYC8mEKWXfU4HqDn0O-et8mMMaSqUUW3OJGxibTc3o-Mr2RmAp4S1Vx-BKGdmXtxxQ2IWS87pyvQaaXaDScAJQ71oUc91_Zbx4Erh0_oBO31BMBBupU-Vgd37wbEKaBOIrsK2IKoLLX-FQ)



Link to this article: ** [here](https://dots.crisp.help/en/article/flowcharts-for-cc-employees-18mitai/) **